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The Bath Authority of Indianapolis
- Kitchen & Bath
- Indianapolis, IN
About this business
Location details
6520 Corporate Dr, Indianapolis, IN, 46278, United States
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Copying my ******review where I included pictures... An allergy to quality is the best way to describe my process with Bath Authority. I had BA come out to replace my walk-in shower and it has been one disaster after another. Install crew arrives and realize they have the wrong sizes so on day one they focus on demo. Day two, the contractor (he explained he's a subcontractor, doesn't actually work for BA which contradicts what my sales rep told me when I got the pitch a few months back) finishes the job and goes outside with... read more
Business response:
Hi ******** here at The Bath Authority to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help resolve any concerns. Please send an email to **************************** and include the phone number associated with your account so our team can assist.
The Bath authority installed my shower tub in March. It is now August and my shower/tub install is still not complete. Someone came today and said it doesn’t even look up to code and they need to get an installer out again. . This shower/tub cost me over 12,000 dollars. The salesman pitched lifetime guarantee on everything which I believed. How am I paying for something that is not even completed properly and cost an exuberant amount of money with a guarantee that does not seem legit. Waiting for customer service to call you... read more
Business response:
Hi *******, here at The Bath Authority to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help resolve any concerns. Please send an email to **************************** and include the phone number associated with your account so our team can assist.
We had a contract with them to replace a shower/bath combo. The installer did not cap the pipe correctly and flooded all 3 levels of our home. We had to file a home insurance claim. But if that isn't bad enough, we found that the salesman that we signed with lied about several things. He told us that their installers have been with the company atleast 15 years and are vetted. We found out the installer was a sub contractor. They also said we were saving money because they would use these great materials that they manufacture... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
I would not recommend the Bath Authority. During the installation, the technician did not have a copy of our order with him. He did not have all the parts ordered (grab bars) for the installation. After calling customer service, the next available technician to finish the installation is a month away. The technician did not reinstall the panel which covered the water shutoff. When I called customer service number during business hours, I would frequently receive a message telling me to call back another time. Very poor commu... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
We had Bath Authority install 2 new bath showers a year or so ago, this march the bath upstairs started leaking, I hired pro plumbers to come in and see what the problem was, a leaking main valve that controls water output was leaking. The plumber told us that the installer tighten the connection nut to tight. Causing a crack in the nut. Im so sick of shotty workmanship I hope bath Authority reads the reviews, and get back to me.
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Overpriced. Read reviews before committing. Their average price is $15k, regardless of scope. They pressure when someone comes to give bid. Anything 5 figures worth deserves a day to think about it. They claim the price won’t be same HUGE RED FLAG. Don’t give detailed cost breakdown, simply state “that’s what things cost”. Had similar ad experiences as others with piss poor communication being a huge issue. The algorithm they use for how many jobs get done correctly vs those that don’t clearly works for them. Find the produc... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
Its been months with no communication. I called to cancel and they said they would keep 70% of our money for doing absolutely nothing. Dont buy from them, they are a company of theives and scammers
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our team at support@thebathauthority.com. We value your business and are committed to ensuring your experience with The Bath Authority is positive. Thank you for bringing this to our attention, an... read more
We booked with Bath Authority after an amazing experience with Renewal by Anderson. I assumed another large “white-glove” style company/install would be as pain free as what I experienced with RA. However, this has not been the case. Firstly, their customer service callers (Natasha especially) are condescending and flippant to my concerns. We have had numerous issues with install including but not limited to; the shower head being off center and positioned far too high, the shelf they installed being off center when I specif... read more
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at ***** ******** ** *******************************************We value your business and are committed to ensuring your experience with Universal Windows Direct is posi... read more
They say it's no obligation but we said we weren't interested and they still keep calling us multiple times a day.
Business response:
Hello, D******* , we apologize for any unwanted calls you have received from us. Please email s********************************* and include the phone number you wish to cease calls to. We will be sure to accommodate your request and remove you from our system upon receiving this email. Thank you. -SS
Frequently asked questions about The Bath Authority of Indianapolis
How is The Bath Authority of Indianapolis rated?
The Bath Authority of Indianapolis has a 3.7 star rating with 164 reviews.
When is The Bath Authority of Indianapolis open?
The Bath Authority of Indianapolis is temporarily closed. It will reopen on Jan 1st, 2027.