The Chimney Sweep

L V. 

on Yelp

7 years ago

Not an honest company. They covered all the beautiful brickwork with a thick layer of mortar and I don't know why. There was nothing wrong with our chimney. They said it was preventative maintenance and charged $800. They said it would dry translucent, but it never did and it's been over a month. I'm heartbroken... We were just wanting to sweep and preserve our beautiful chimney, not cover it up with a layer of concrete. This was a big disappointment and loss for us. And they only take your credit card information over the p... read more

Cathy T. 

on Yelp

9 years ago

Let me start by saying that I have never posted a review. I had the Chimney Sweep custom build a chimney cap and damper for my fireplace many years ago. They were nice and seemed to do a good job. Fast forward to today when I called and told them I was having a problem with birds getting in. They asked for my name and said I was not in their system. They claim to only keep accounting records for 5 years and that if I did not keep my original paper work they would not honor the warranty. I asked if they had a way to look it u... read more

Cheryl B. 

on Yelp

9 years ago

Do not use! This company does not know the fire code. We were hit by a tornado and needed our chimney pipe replaced. Another chimney company advised that because the manufacturer of the firebox is out of business, we would need to replace the entire fireplace system. Our insurance company called out The Chimney Sweep, who advised that they could manufacture a generic pipe and bolt it onto our existing firebox. Since the original chimney company adamantly insisted that was against the fire code, we checked with our city'... read more

Jennifer D. 

on Yelp

10 years ago

After using them for a chimney cleaning last year, and having a good experience I calle them back for more work. Took three weeks to get an appointment to have our gas line/pipe replaced in our fireplace...apparently a 30 minute job, they said. They called two days before to change the appointment time. Didn't show or call day of. I called an hour after the scheduled appointment and they said they were running late. After arranging to get someone to my house to wait for them they cancelled on me and said they couldn't c... read more

David W. 

on Yelp

10 years ago

I wish I could give negative stars for this company. I couldn't be any less satisfied if they had come out and smashed me in the head with a baseball bat. First I had to wait over a month to get the appointment then they say it will be $149 which seems high to me. They get here, vacuum out the firebox and then say I've got a nest in the flue and it will be $300, we can't do it today and it will take three weeks for us to COME BACK! WHAT!!!. SO somehow it will cost and extra $150 to take out a nest. I sent the guy packing and... read more

Kam H. 

on Yelp

10 years ago

I have never written a yelp review before, but I am compelled to as I feel so poorly about this company. Serviceman was incredibly rude - I have never been treated this way in my own home. Very unprofessional, and all around a bad experience. I would stay far away. 

J. G. 

on Yelp

10 years ago

I hate to write negative reviews on companies that I've liked in the past. That said, The Chimney Sweep now qualifies. This spring I had them sweep the chimney, point the chimney masonry and spray a sealant on the entire chimney exterior at no small cost. When I came out to inspect the work, I discovered that their spray technician didn't use any drop cloths. The result was overspray on two loungers, a grill cover, pool heater, pool piping, control boxes and not the least, part of our pool flagstone and pavers. After I p... read more

Andrew N. 

on Yelp

12 years ago

AVOID! My 3-year old could do better accounting than this company. They mis-charged me TWICE! I had to call four times to get them to correct their mistakes, which resulted in me being overcharged over $200. The people that run the office are completely clueless and unapologetic. I don't have any issues with the work done - although I wasn't too happy that they wouldn't do an chimney cap installation without doing an "chimney inspection" (this is a non-working fireplace, so I really didn't feel like I needed a inspection) - ... read more

Cindy E. 

on Yelp

12 years ago

Called to set up an appointment to get an estimate on the repairs of all panels in my fireplace (both sides, back and bottom). The Chimney sweep didn't want to set up a time or put me on the schedule for an appointment because it "was just an estimate." Those were their words. I was told that I would be put on the schedule when someone was "out in my area". That would be fine if I didn't have to work for a living and could just be at home at their beck and call. Then I was told that no one needed to come out to estimate, tha... read more