This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Milford, CT
About this business
A premier workout studio exclusively available in our Connecticut clubs. Our studio provides a stress-free and private environment for individuals to focus on their fitness goals without the distractions of a busy gym. Our Total Fitness Studio is equipped with state-of-the-art equipment to help our members achieve their fitness goals, no matter their experience level.
Location details
125 Old Gate Ln, Milford, CT, 06460, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly.
First and foremost, I was not under any current contract when the following occurred. My bank issued me a new debit card that was being billed monthly by Edge Fitness. I was out of the State and figured I'd handle it when I got back. That's when I started receiving daily multiple calls from annoying salesmen regarding my account. Sometimes twice a day, sometimes three times a day. This has been going on for months. It became so annoying that I decided to take my business to another gym altogether. Now I receive threats from ... read more
This place is an absolute scam. I canceled my membership back in December 2024 but the manager at the time did not fully complete the cancellation. Since then I have had money removed from my account for yearly membership and monthly memberships. I kept calling trying to get this resolved for MONTHS. They refused to remove my bank account from my account. They kept stalling and never did the cancellation correctly until JUNE 2025. Now I am fighting to still get all my money back. There really needs to be better legal recours... read more
I have several frustrations that are due to (according to the staff) corporate policy. In no particular order: 1. Membership is through an unresponsive, klunky software system. Once something goes wrong (in my case, a change to a different level of membership and dropping personal training), it will take many, many emails and discussions with staff to correct. 2. Staff is immature when handling complaints. It's not personal, dudes. It's YOUR JOB. Corporate needs to do some more effective training. 3. Ladies locker room is al... read more
Edge Fitness will not allow you to cancel a membership unless you leave for military, become disabled, or move more than 15 miles away. I was paying month to month and did not physically sign or was presented with a contract and in recent communication with Edge I was not told I was under any contract. The person at Edge and ABC emails do not tell me why, just that I cannot cancel. FYI - as this is a lifetime commitment apparently. I see why they are not a BBB member, I should have checked first.
05/12/2025,~6:15PM, this is the second occurrence of the same front desk receptionist/manager, Harris, who was being extremely rude and racist to me. This staff is a male, black hair mix with some gray hair, and the same above feature for his beard. No glasses, slit cut style on left eyebrow. He addressed us by “YO, scan here”. First, I am not his friend and should not be called “Yo” this is extremely rude and disrespectful. I told him directly that I am not comfortable with this way of talking. He only shrugged his shoulder... read more
I threw up on the machine once and was forced to clean it because the cleaning lady wasn't available. Super gross. Summer was asking way too many personal questions. Please do yourself a favor and don't ask people where they work and live or expose your family secrets. I feel like I got violated around her. I'm done letting things slide at this disrespectful gym cause. She's a little unprofessional and too close for comfort, not to mention invasive. Don't know her at all, this is what I observed.
Beware! Requested a cancellation from this gym with a written doctors note and both times I sent in this request both times my request was rejected. Do not waste your money and time joining this gym because should you ever need to cancel it for any reason be prepared to get rejected, aggravated and frustrated. I've been going back and forth with them for 3 months now and still can't get this cancellation done with a PCP doctor's note and a sports medicine doctor note as well.
To whom it may concern President/CEO I am writing to express my extreme dissatisfaction and disappointment with the recent experience I had at The Edge Fitness Clubs located in ********* ***As a member of your facility, I expected a certain level of professionalism, customer service, and cleanliness that was sorely lacking during my visit. I regret to inform you that my encounter on 08/17/23 has left a lasting negative impression on your establishment. First and foremost, I was taken aback by the state of unprofessionalism a... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.4 star rating with 744 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 6:00 p.m.