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The Edge Fitness Clubs
- Gyms
- Trumbull, CT
About this business
Location details
41 Monroe Turnpike, Trumbull, CT, 06611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 11:00 p.m. | |
| Tue | 5:00 a.m. to 11:00 p.m. | |
| Wed | 5:00 a.m. to 11:00 p.m. | |
| Thu | 5:00 a.m. to 11:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 7:00 a.m. to 5:00 p.m. |
So last year I signed up and felt as if I didn't belong. It was constantly overwhelmingly packed and just all around not pleasurable to be at. I have been trying for MONTHS to cancel my membership due to financial troubles. When I originally signed up I specifically asked if I was able to cancel at anytime without issues and was told YES! Well it's been a year and I STILL CAN NOT CLOSE IT!!! This is absolutely ridiculous!!! I CAN NOT AFFORD IT! How is FINANCIAL STRUGGLES NOT AN OPTION TO CLOSE?!?! I do not recommend signi... read more
Business response:
Sammi, please email us at tlugo@theedgefitnessclubs.com. We would love to help and make this right. We apologize for your experience!
This location has a good use of space, various fitness classes and parking isn't the worst as compared to some of their other locations. This place would be better if there were massage chairs and saunas like some of the other locations. It does appear very clean compared to neighboring locations. There are also fewer creepy men who leer at women during group exercise classes and otherwise want to go to the gym. My biggest complaint however is customer service. I frequently get incorrect information whether it's regarding ... read more
Business response:
Aya, we apologize for your experience. We do appreciate the feedback. Feel free to reach out to me by message if there is anything we can do to help.
I have had awful experiences with this club. When I was signing my contract, I had no idea that I would be obligated to pay for the full 12 months. That was never explained to me. When I tried to cancel my membership, I was not allowed to. I am extremely frustrated with this gym. As for the gym itself, they have only four ellipticals, which is a ridiculously low amount given the crowd they get during rush. I am overall disappointed with their lack of equipment and deceptive business tactics.
This gym sent me to collections for not paying my bill! I left the gym last year and moved to another state and gave proof in person and on phone! I hate this gym and it tries to screw people out of their money. I had to pay $175 to get away from ABC Financial! Do not ever sign up for this gym!!!!!!!! Even the collections guy said this is the worst financial company ever!
Business response:
Kelly, we apologize for your experience. If there is anything we can do to help you can private message us and I will personally reach out to you.
The hours are terrible !!!! 6pm on Saturday night !? 10 pm on weekday nights !?!? So basically if you work and come home at 6pm you have a decision of trying to rush a dinner in then workout on a full stomach or don't eat til 9 or 10 pm !? Gyms are gyms there's better options out there as far as hours ! 6pm on a Saturday !?!?? I don't know what you are trying to promote - for me to go out and drink !?
Business response:
Hi Jim, we are so sorry the hours do not work for your schedule. Our Stratford location close by is 24 hours and we hope to get all locations 24 hours eventually. I will pass along your message to our management. Thank you.
I went here today to talk to someone about a membership. I was introduced to "Mike" or "Michael." Although I wanted a membership, I was really interested in getting personal training three- to four-times per week in addition to the membership. So, I wanted to understand pricing, etc. Per the trainers on its web site, I wanted to work with Abigail and/or Vincent. Mike/Michael told me he had to do a "tour waiver" before I could tour the gym. No problem. He asked me my name, then asked me for my email address. I'm just ... read more
Equipment is good, Cinema is really nice, but not enough elliptical machines, terribly inadequate parking and the internet is down frequently and no one seems to be able to answer why. Also, when college students came back for Spring Break, they were charged $50 for the week!!!!
Business response:
Hello. Thank you for your feedback. I spoke to our facilities team and there has been technical support out this week working to fix the wi-fi. It will hopefully be up to speed as soon as possible. I have passed all of your other feedback to management. Thank you
Yesterday Morning, Sunday October 4th, around 10 AM I walked into the Edge while Marathon training on the adjacent Housatonic Rails to Trails system, desperately in need of a restroom. There was nothing else opened and nothing nearby on the trail. All I had with me was my running attire. The small-minded clerk absolutely refused to allow me to use their restroom without first signing up for a tour of their facility. There was only one facility I really needed to see and it wasn't their exercise room. I was so taken back by t... read more
No cameras on the inside. If you want to go where they protect their customers, try planet fitness. Cameras there are on the inside and out. This is how most businesses do it, but not edge. Imagine somebody putting their hands on you while the staff does nothing. I'm glad not everything in life comes down to he said, she said. People should feel secure when paying a monthly fee, or any bit of money. Planet fitness is very happy to have cameras working for them and it keeps their customers safe, also.
Business response:
Hi Jon, I would like to help you resolve this issue, if you could message me directly that would be great. Thank you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.8 star rating with 597 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.