The Edge Fitness Clubs

Nick T. 

on Yelp

5 years ago

This company has the worst cancellation policies. You're locked into a year-long contract. When I spoke to the manager about canceling, he told me the only way to do it was by registered mail. What company in this age has such antiquated policies? They use a third-party vendor to handle the cancellations so the phone numbers direct to that other company who has no authority to do anything other than to "look into it" and read their policy to you. I was told by this other company, ABC Financial, that I could cancel by email. ... read more

Kim H. 

on Yelp

6 years ago

I'm not really a fan of this gym. It is really difficult to find a parking spot, they play the music really loud. (I took a yoga class and the music from outside was blasting.) If you are outside working out, the music is also blasting. The gym is overly crowded. There are teams of people always at the free weights, so pretty difficult to get in there. Also, virtually impossible to cancel the membership. I had some lackluster free training where I asked for assistance in learning about the weight machines, but they were mor... read more

Augustina P. 

on Yelp

6 years ago

I had a situation of being blocked I'm at the parking lot by a vehicle that was parked where there was no parking space. I told the staff at the gym who announced the license plate with no teaspoons. There was another person having the same problem at the same time I was. Calls to property management only got voicemails, that's what I was told I was told by staff members that this is s frequent occurrence. I ended up being stuck there fir an additional hour and a half until the person left. I feel the gym had no plan to ... read more

Debbie M. 

on Yelp

6 years ago

Regarding the Trumbull Edge Fitness: Thank you to everyone belatedly who cautioned me to avoid them. I'm sorry I chose not to heed your advice as I was just stuck with undisclosed charges today (part of a series of signatures on an electronic pad without seeing what I signed on the screen after TWO extended sessions with management in which I said I didn't want to be auto charged and was told the price would be considerably higher if I didn't). Please take my experience into account and DON'T join this gym (The Edge on Rte... read more

Leap H. 

on Yelp

6 years ago

Very friendly staff who say hello and goodbye at each visit. My complaint is the women's locker room. I emailed customer service and asked them to put shelves in the showers so I don't have to put my soap and toiletries on the floor. Simple request, but has not been done or acknowledged. Also some of the showerheads are falling off the wall and you can see all the rust behind them. Like I said, simple requests but not done. Also, it would be great if the cleaning staff would check that all toilets have toilet paper. Been ca... read more

Immanuel D. 

on Yelp

6 years ago

2 stars for really nice staff and nice manger the only problem I have with this gym is that a lot of the equipment is really dirty and dusty and some even rusty when I see the cleaning staff cleaning it's just pretty much a rag with no spray and quickly wiping down the equipment while people are still working out and I don't think they clean before closing because everything remains dusty I would love if the gym was cleaner or if they opened a different gym in Monroe or Trumbull sorry for the bad review but hopefully it will... read more

Kacey S. 

on Yelp

6 years ago

This organization paints a pretty picture but has the worst customer service I have ever experienced. I cannot speak to the personal trainers or teachers but their management team uses the same tactic, "if you're unhappy or want to cancel your membership you have to email customercare". You sold me some crap about setting goals but when life gets in the way of reaching those goals you have to make tough decisions and sometimes that means stepping away from exercise and me time but instead of showing compassion, you send me t... read more

Carrie S. 

on Yelp

7 years ago

Do not join this club. they will rip you off. they will never let you out of their contract.. they keep charging you for YEARS and YEARS. they tell you that you have to email them but give you the wrong email address. BEWARE!!!!!!!!!!!!!!!!!!!!!! 

Esther H. 

on Yelp

7 years ago

This gym has very deceptive practices as far as signing up and contractual agreements. Nick seems not to care and very unprofessional. I was not advise I was getting into a contract and the type of fees associated with it. Now that I can not physically attend the gym anymore they refuse to cancel my membership and are creating lies that I signed up online instead of personally at the gym. The finance company that handles the billing confirmed that she signed up personally at the gym but this does not matter to Nick. I would ... read more