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The Edge Fitness Clubs
- Gyms
- Naperville, IL
About this business
Location details
2639 Aurora Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
The cancellation process was very organized, with help from two on-site employees. (I had an issue canceling with their billing partner, ABC Fitness - That is my only complaint here). However, the on-site employee manager straightened that out once he understood my situation which the previous employee told him. (This was taken care of within 24 hours!) Thank you again for your prompt responses and for helping me cancel my membership - you both made it very easy and stress-free after dealing with ABC Fitness directly.
Read Before You Sign Up . I give zero stars for the corporate. and for the childcare manager, Bella. even zero feels too much for them. They've ruined this gym's reputation, they don't know how to manage, and they show zero respect for members. Their neglect and silence are shameful. this gym has the worst corporate l have ever seen. I canceled my membership due to two previous complaints about Bella's behavior and, after what happened, the continued harassment and inaction from corporate. The Edge Fitness Club ignored a ser... read more
It's been years since I've had a membership at this gym. I have asked multiple times to be removed from their marketing list as I continue to receive emails. The link on their website to unsubscribe does not work. You're prompted to contact the company to update your subscription preferences. When you call the gym location, someone just takes your name and number. At this point it's harassment. Isn't there laws to protect consumers from stuff like this?
This business needs to be shut down NOW. They confirmed a family member’s membership was cancelled and still charged them and are requesting documentation of change of address (which they provided) or a medical report. They lost their job and cannot afford this membership. CRUEL AND SEEMS ILLEGAL!!!
I cancelled mine and sons memberships Yey showing cancellation pending Mine is still active Oct 7 was the end of contract Yey edge fitness is steady takin out or try too I contacted the email and gym manager to cancel it Toati fraud and ripping ppl off Have to call my bank to block them now and possible reversal any money taken that wasn’t supposed to be
This is worst gym i ever been, i wanted to end my contract and i sent them the email by end of our contract which was end of july but they kept pending and charged me for 2 additional months for august and September just to charge maintenance fee for another year which I already end my contract with them. I want refund 150 dollars.
I threw up on the machine once and was forced to clean it because the cleaning lady wasn't available. Super gross. Summer was asking way too many personal questions. Please do yourself a favor and don't ask people where they work and live or expose your family secrets. I feel like I got violated around her. I'm done letting things slide at this disrespectful gym cause. She's a little unprofessional and too close for comfort, not to mention invasive. Don't know her at all, this is what I observed.
Beware! Requested a cancellation from this gym with a written doctors note and both times I sent in this request both times my request was rejected. Do not waste your money and time joining this gym because should you ever need to cancel it for any reason be prepared to get rejected, aggravated and frustrated. I've been going back and forth with them for 3 months now and still can't get this cancellation done with a PCP doctor's note and a sports medicine doctor note as well.
To whom it may concern President/CEO I am writing to express my extreme dissatisfaction and disappointment with the recent experience I had at The Edge Fitness Clubs located in ********* ***As a member of your facility, I expected a certain level of professionalism, customer service, and cleanliness that was sorely lacking during my visit. I regret to inform you that my encounter on 08/17/23 has left a lasting negative impression on your establishment. First and foremost, I was taken aback by the state of unprofessionalism a... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 569 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 11:00 p.m.