This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Cranston, RI
About this business
Location details
296 Garfield Ave, Cranston, RI, 02920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
As a long-time member of another local fitness establishment that began to slump in service and cleanliness, I was very eager to hear about a new gym expanding into Rhode Island - Edge Fitness. I signed up during an open house at their temporary sales office without even seeing the facility. The team was the reason why. Yes- the facility looked great, but the customer service and attention I received at their open house was exactly what my previous gym lacked. Was it a risk? Yes, because it was in fact a sales event. Fast... read more
Business response:
Thank you for sharing your feedback James. We appreciate the great review and welcome you to our Edge FitFam!
They ask for your ID and hold onto it after your "tour/workout" so they can heckle you and your guest to sign up. All sales gimmicks worse than car dealerships. Stay far away from this place.
Business response:
Hi Jack,, thank you for visiting us. We are sorry to hear that you felt pressured during your tour; that is certainly not the 'sales-first' culture we aim for. To clarify our policy, we do ask to see a valid ID to verify guest status and ensure the safety of everyone in the facility. We apologize if this made you feel uncomfortable or was poorly communicated. You may also always choose to opt out of communications.
Signed up for their free 3 day trial. Never heard from them. Why advertise for a trial and not get back to prospective clients?
Business response:
We're sorry to hear about your experience. Our team strives to provide prompt responses to all inquiries. We appreciate your feedback and will work on improving our communication for trial services. Please feel free to contact the local club directly and a team member would be happy to assist you.
Since you guys wanna put prices up randomly how bout you put a security cause we got idiots stealing shit from the gym is getting out of control I lost my all black hand made bracelet with white and silver and rose gold circle balls I can't find it I'm sick of this shit you guys got some shitty employee ethic now someone in there got my belonging could be an employee or a member
Business response:
Hello Isais, we take discrimination seriously and would appreciate you reporting any instances to us at edgecares@theedgefitnessclubs.com. Here is a link to our policy on discrimination: https://www.theedgefitnessclubs.com/support/non-discrimination-policy
DO NOT JOIN!!! If I can save one person from my mistake then maybe some good karma will come my way. They have way oversold on memberships here, it is IMPOSSIBLE to work out and you will be trapped in a contract. DON'T DO IT!!!
Business response:
Hi Adam, we appreciate your feedback and do realize that certain times of the day tend to be very busy. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out to us directly at edgecares@theeedgefitnessclubs.com with your review. We do offer an open ended, no contract required, membership option as well.
Do not come to this gym. Just spoke with the rudest employee at the front desk. No thank you.
Business response:
Hello Erin, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Straight up scam, they never explain all the fees and details when signing you up. Do not trust Daniel sales manager and GM Naomi. They do NOTHING for customer satisfaction
Business response:
Hello we are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions yo... read more
do not sign up their the biggest scammers ever they sale you one thing and it turns to another lets not talk about all the crazy club fee, annual fees, or an every year you stay with them your monthly payments goes up and people watch your contract because these people will keep charging you every year without you giving them authorization, but since we signed a contract we never read trough because they kind highlight what's on their favor. and lets mot talk how unprofessional is the manager and sales man in this location..... read more
Business response:
Hello Crystal, we are sorry to hear your frustration. We do try to make everything clear by detailing out all terms and charges in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Terrible!!!!! unprofessional staff giving false info when it comes to your billing cycle. if you want to cancel, they'll give you the run around and stillll charge your account and when you tTy to get your money back that they in fact owe, they refuse!!! s pain I. the ass to cancel want to know why!!!! stay away from this place!! a bunch of clowns
Business response:
Hello Alicia, we are sorry to hear your frustration. Although cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 768 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.