The Edge Fitness Clubs

Warda S. 

on Yelp

4 years ago

This place is actually awful. Let's put aside the fact that unqualified people are giving nutrition and workout advice. When I tried to pause my subscription because I injured my knee, a man named Byron answered my email telling me that I should send them a doctor's report. I told him that I didn't have health insurance, and he said that it was needed and that I would need to continue to pay. Two months later, when I tried to cancel my subscription since I was moving to a different state, the same man replied to my email say... read more

Dawn C. 

on Yelp

4 years ago

I called recently to put in a request to not renew my membership in accordance to what I was told the last time I went in and that was to call into cancel one month before my membership would be scheduled for renewal. I did call and was directed to ABC financial. My experience with customer service was absolutely horrible and very misleading. I was told under no circumstances could I end my membership even though I did as I was directed by two of your employees on two different occasions as to how to end the membership and... read more

Jason D. 

on Yelp

5 years ago

I signed up for Edge Cranston in Oct 2019 prior to opening. I Was told I would get $20 for every referral. I got at least 4 people sign up and never got any referral fees. Mentioned it multiple times to edge associates last year and was told "yeah everyone keeps saying that". Today I was told "marketing handles that". Everyone keeps passing the buck. But that is not what leads to this bad review. I am very upset because today (2-15-21) I visited the Cranston location for the time since February 2020. (Full year of paying mo... read more

Goguie Z. 

on Yelp

5 years ago

I enrolled in this gym when it had not yet opened in October 2019. I agreed to a one-year contract that included the monthly fee plus a charge of $ 49.99 once a year. I only attended a couple of months due to COVID, there was a time that they remained closed and they credited us. At the time they were offering memberships, the one who attended me was a girl who spoke Spanish, which is my primary language and at no time was I told that once the year was over they would charge me the regular monthly payment and annuities unl... read more

Kelly D. 

on Yelp

5 years ago

This gym refused to put a one month hold on my account due to covid and the customer service rep was outright rude and demanded a medical note for cancelling my account? Like, you're a gym, calm down. Unbelievable that I choose to work out and give my money to edge and they will not help in the middle of a pandemic. Terrible way to treat customers. 

Caitlyn W. 

on Yelp

5 years ago

Thought this place was great until I got deployed to work in a Covid unit at the hospital and called as a courtesy to cancel my membership. You know, just trying to not expose innocent people at the gym. I was required to get a note from HR at my hospital proving that I actually care for Covid patients. (What kind of person would make this up?) It took 2 weeks to get the note (because, you know, probably a low priority for HR at Lifespan right now), and in the meantime I was charged for a month I didn't use. Anyway, the ... read more

Neale R. 

on Yelp

5 years ago

I have a serious medical condition and even with a note from my physician indicating that I cannot use the edge fitness clubs, ABC Financial (the finance partner of edge fitness club) refused to allow me to cancel my membership early. I have never been more disgusted with an organization in my life. Believe every negative review you read about this organization, and do not use their services if your gym partners with them. They are horrific, having not even a morsel of human decency. 

Madison H. 

on Yelp

6 years ago

Im shocked at how bad this gyms customer service is. I highly recommend going somewhere else. I have been trying to cancel my membership because of COVID-19 and my dorm at college closed and I moved home far away from the gyms and have sent them proof and they are saying its not enough to cancel the membership. They are being so rude over email and if I could go to the gym to cancel it I would but it is impossible they are closed and I am far away. 

Edward H. 

on Yelp

6 years ago

I signed up for a so called "gym membership" before this crappy place opened. I have tried to cancel this membership multiple times but Management lied to me telling me that they would cancel it...next thing you know your getting calls from a collection agency about this stupid gym. DON'T WASTE YOUR TIME AND MONEY JOIN A BETTER GYM FOR FITNESS NOT Edge.