The Edge Fitness Clubs

Jrs F. 

on Yelp

3 years ago

Toilet Bowl of a Gym, don't recommend this place, my wallet was stolen from my car in their parking lot and they wouldn't release the video to the police! Absolutely disgusting! 

G-anne L. 

on Yelp

3 years ago

I sent an email to the edgeditness ad suggested on here. And Surprise no one got back to me. As usual Great customer service 

S S. 

on Yelp

3 years ago

I filled out a seven day free trial for this gym. Upon arrival they asked for an ID. As I gave them my drivers license to prove who I am they said that they will keep this for the seven days during the trial. I smiled, chuckled a little bit and walked out scratching my head. Are you kidding? Keeping my legal ID? Really? 

Sarah B. 

on Yelp

3 years ago

Came here for the first time today to inquire about a seven day pass and membership and left after less than 5 minutes because the staff was so immediately condescending and rude that it gave me whiplash. I would suggest to whoever is in charge that they invest in some customer service and hospitality training because I've never gotten such bad customer service anywhere before. (And from the "GM" no less) "Oof" is how I would sum up my experience there. 

kevin r. 

on Yelp

3 years ago

came in to the club today fully prepared to commit to full membership for me and my partner. Received the rudest welcoming I think I have ever had in my 25 years of not only going to gyms but teaching yoga/spin in gyms. Walked in in great spirits and was very positive and kind to staff who immediately met that with indifference. Specifically Naomi the "gm" who I made sure to get her name as I left. Absolutely blown away by the lack or respect by staff here. Have never left a review in my life up until today. 0-5 stars don't ... read more

Warda S. 

on Yelp

4 years ago

This place is actually awful. Let's put aside the fact that unqualified people are giving nutrition and workout advice. When I tried to pause my subscription because I injured my knee, a man named Byron answered my email telling me that I should send them a doctor's report. I told him that I didn't have health insurance, and he said that it was needed and that I would need to continue to pay. Two months later, when I tried to cancel my subscription since I was moving to a different state, the same man replied to my email say... read more

Dawn C. 

on Yelp

4 years ago

I called recently to put in a request to not renew my membership in accordance to what I was told the last time I went in and that was to call into cancel one month before my membership would be scheduled for renewal. I did call and was directed to ABC financial. My experience with customer service was absolutely horrible and very misleading. I was told under no circumstances could I end my membership even though I did as I was directed by two of your employees on two different occasions as to how to end the membership and... read more

Jason D. 

on Yelp

4 years ago

I signed up for Edge Cranston in Oct 2019 prior to opening. I Was told I would get $20 for every referral. I got at least 4 people sign up and never got any referral fees. Mentioned it multiple times to edge associates last year and was told "yeah everyone keeps saying that". Today I was told "marketing handles that". Everyone keeps passing the buck. But that is not what leads to this bad review. I am very upset because today (2-15-21) I visited the Cranston location for the time since February 2020. (Full year of paying mo... read more

Goguie Z. 

on Yelp

4 years ago

I enrolled in this gym when it had not yet opened in October 2019. I agreed to a one-year contract that included the monthly fee plus a charge of $ 49.99 once a year. I only attended a couple of months due to COVID, there was a time that they remained closed and they credited us. At the time they were offering memberships, the one who attended me was a girl who spoke Spanish, which is my primary language and at no time was I told that once the year was over they would charge me the regular monthly payment and annuities unl... read more