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The Edge Fitness Clubs
- Gyms
- Cranston, RI
About this business
Location details
296 Garfield Ave, Cranston, RI, 02920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
avoid this place and naomi saza supervisor rude to customer doesn't know how to handle difficult situations being a supervisor.
Business response:
Hello, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
What I don't understand is why the GM is still here, The majority of the complaints are clearly with Naomi GM.
Business response:
Hi Jeana, if you have concerns we do encourage you to reach out to us directly at edgecares@theedgefitnessclubs.com where we can guarantee you will get a response within 2-3 business days. Our clubs all adhere to maximum capacity guidelines. However, we can certainly appreciate how it is not always ideal to workout at the peak times. We would suggest that you try one of our group fitness classes. All classes require a reservation to attend and therefore you are assured to have more than enough equipement and space.
Toilet Bowl of a Gym, don't recommend this place, my wallet was stolen from my car in their parking lot and they wouldn't release the video to the police! Absolutely disgusting!
Business response:
We are extremely disappointed to read this review as we absolutely will provide video footage to the police. We confirmed that the video in your situation was provided as it should be. However if you should have further concerns, you may reach out directly to us at edgecares@theedgefitnessclubs.com.
I sent an email to the edgeditness ad suggested on here. And Surprise no one got back to me. As usual Great customer service
Business response:
Hi G-Anne, we make it a point to respond to all emails within 2-3 business days at most. Please double check the address and feel free to contact us at edgecares@theedgefitnessclubs.com so we may assist.
I filled out a seven day free trial for this gym. Upon arrival they asked for an ID. As I gave them my drivers license to prove who I am they said that they will keep this for the seven days during the trial. I smiled, chuckled a little bit and walked out scratching my head. Are you kidding? Keeping my legal ID? Really?
Business response:
Hello, is seems there is some confusion on the ID requirements based on your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com
Came here for the first time today to inquire about a seven day pass and membership and left after less than 5 minutes because the staff was so immediately condescending and rude that it gave me whiplash. I would suggest to whoever is in charge that they invest in some customer service and hospitality training because I've never gotten such bad customer service anywhere before. (And from the "GM" no less) "Oof" is how I would sum up my experience there.
Business response:
Hi Sarah we are really disappointed to hear this feedback. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com so we may address your concerns properly.
came in to the club today fully prepared to commit to full membership for me and my partner. Received the rudest welcoming I think I have ever had in my 25 years of not only going to gyms but teaching yoga/spin in gyms. Walked in in great spirits and was very positive and kind to staff who immediately met that with indifference. Specifically Naomi the "gm" who I made sure to get her name as I left. Absolutely blown away by the lack or respect by staff here. Have never left a review in my life up until today. 0-5 stars don't ... read more
Business response:
Hi Kevin, this is certainly not the impression we wish to leave. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com so we may address your concerns properly.
This place is actually awful. Let's put aside the fact that unqualified people are giving nutrition and workout advice. When I tried to pause my subscription because I injured my knee, a man named Byron answered my email telling me that I should send them a doctor's report. I told him that I didn't have health insurance, and he said that it was needed and that I would need to continue to pay. Two months later, when I tried to cancel my subscription since I was moving to a different state, the same man replied to my email say... read more
Business response:
Hi Warda, we apologize for any frustration and would be happy to look into your account to ensure that your requests were handled properly. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com.
I called recently to put in a request to not renew my membership in accordance to what I was told the last time I went in and that was to call into cancel one month before my membership would be scheduled for renewal. I did call and was directed to ABC financial. My experience with customer service was absolutely horrible and very misleading. I was told under no circumstances could I end my membership even though I did as I was directed by two of your employees on two different occasions as to how to end the membership and... read more
Business response:
Hello Dawn, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com so we may look into your account and assist.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 768 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.