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The Grand at Hill Street
- Apartments
- Grand Prairie, TX
About this business
Location details
1610 Hill St, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Love this complex. Second year in a row. Could use few improvements. Overall a good complex to live in. Staff is great, they just have to get better at answering the phone. Package room could use an upgrade, but love the Amazon lockers.
Business response:
Your thoughtful feedback is truly helpful to us, thank you! We are honored by your loyalty and your praise for our hardworking team and the convenience of our Amazon lockers. Being responsive to your outreach is important to us, and we will certainly share your feedback internally. Please feel free to contact us at grandathillmgr@tamresidential.com if you would like to share more with us.
Verified Renter So far the apartment complex has been great, real nice amenities, maintenance has been getting done quickly. For utilities they give you plenty of information to get things done quick
Business response:
It is fantastic to hear that you have been pleased with our community, great amenities, and responsive maintenance team thus far! If you need anything at all, be sure to let us know.
Verified Renter Improved, could be better. No blind spot mirrors, broken gate, fire place never on, gym fountains broken, gym is warm, broken package locker door
Business response:
We are grateful you took the time to share both what you enjoy and what could enhance your experience. Your notes on the gym, package lockers, and amenities give us helpful insight into where we can focus our attention. Our goal is always to provide a comfortable, well-kept community, and feedback like yours helps us move closer to that. Thank you for sharing!
Verified Renter Love the property!!! Staff has been amazing and very helpful. The only issue is that my children need access to my unit and there is no option unless they are on the lease. This is a big inconvenience to me as my commute to/from work is over an hour and they sometimes run errands for me. PLEASE, put the regular door lock with key if there is no other option. If I had known this would be an issue, I probably would have gone to another property!
Business response:
We are delighted to hear that you love the community and have found our team helpful along the way. It means a lot that you value the support you have received. We also understand how important ease of access is for your family, and your comments highlight that clearly. We invite you to connect with us at any time so we can work with you to enhance your satisfaction.
Verified Renter Great staff ! My application process was very smooth. The community is very nice , I would definitely refer my friends and family to this residence.
Business response:
We are delighted that you felt well-supported throughout your application and are enjoying your home with us. Thank you for recommending our community to friends and family! We are committed to providing a comfortable living experience, and we are grateful for your support.
Verified Renter Would give a five stars but no one answers the phone and was told elevator would be fixed by Monday here it is Wednesday now I have to lug my furniture up 3 flights of stairs.
Business response:
Welcome to the community! We always strive to make move-ins as seamless as possible, and we appreciate your thoughts on how the experience might be further supported. Your feedback about the environment and communication during this time offers a helpful perspective, and we are grateful you took a moment to share it. Insights like yours allow us to continually grow and support future residents more thoughtfully. Thank you again for reaching out and being part of our community.
Verified Renter Overall pretty good community the unit itself needs. Little work but nothing major. I had a few Cobb webs and dust when I moved in and cabinets aren’t very good quality, the vinyl coving on them are warped but there unit comes with smart outlets, stainless steel appliances, hug garden tub and shower with bench, lots of storage, washer and dryer, big closets, and huge windows for plenty of natural light.
Business response:
It is wonderful to hear that you are enjoying many features of your home, especially the smart outlets, spacious closets, and stunning natural light. We are also glad the stainless-steel appliances and garden tub have added to your comfort. We have taken note of your comments about cabinetry. Your feedback helps us pinpoint where we can elevate the resident experience. Please connect with us if there is anything we can do to enhance your time here.
Verified Renter I’m a future new tenant. But so far everything about the complex has been to my liking and I’m excited to move in. I’m looking forward to everything The Grand At Hill Street Apartments has to offer
Business response:
We are thrilled to hear that everything so far has met your expectations! Your excitement about moving into The Grand at Hill Street Apartments is contagious, and we are just as eager to welcome you. It is always our goal to make the transition into a new home feel smooth and joyful. If you need anything before move-in day, we are just an email or call away. Welcome in advance to your new home!
Verified Renter Here's a sample review: "I've been living at The Grand for 2 years, and overall, it's been an okay experience. The pros: - Convenient location, close to [stores, schools, restaurants, Epic, etc.] - Friendly and responsive maintenance staff - Amenities like [pool, gym, Amazon lockers etc.] are nice to have The cons: - Noise levels can be a bit high, especially from neighboring apartments -Crime activity - Parking can be a challenge, especially during peak hours - Washer and dryer are low quality If you're look... read more
Business response:
While we appreciate your kind comments about our prime location, top-notch amenities, and the attentive service of our team, we are sorry to hear that concerns with noise disturbances, parking, and other things in our community have kept you from being completely satisfied. Please reach out to us at grandathillmgr@tamresidential.com so we may learn more and work to uplift your experience.
Frequently asked questions about The Grand at Hill Street
How is The Grand at Hill Street rated?
The Grand at Hill Street has a 3.4 star rating with 271 reviews.
When is The Grand at Hill Street open?
The Grand at Hill Street is closed now. It will open tomorrow at 10:00 a.m.