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The Grand at Hill Street
- Apartments
- Grand Prairie, TX
About this business
Location details
1610 Hill St, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Needs improvement too much turnover. Club house always has rowdy minors that don’t live here. Gates barely work. I was never given a fob and see others have it.
Business response:
We appreciate your feedback on our staffing changes and atmosphere, as we are always looking for ways to enhance the quality and value that our community offers. With that said, we would love to have the opportunity to discuss your concerns with you directly and work toward suitable solutions. When you have a few moments, please email us at grandathillmgr@tamresidential.com.
Verified Renter The parking is terrible! I’ve had to walk far to get to the building there’s never any parks sometimes I’m left without a park and have to park at the leasing office
Business response:
Our commitment is to provide convenient and accessible parking for all our residents. We understand how important a smooth transition to your home is and would love to hear more about your experience. Please contact us at grandathillmgr@tamresidential.com so we can learn more and explore possible improvements. Thank you for sharing your feedback, and we look forward to connecting with you.
Verified Renter Beautiful apartments and great amenities but what needs to improve is the staff around working. They can’t answer questions that I have and typically respond back with “I’ll check back with my colleagues”.
Business response:
Thank you for praising our comfortable apartment homes and top-notch amenities! We are eager to deliver that same exceptional responsiveness to your questions, and we are sorry for any delay in getting you the information you need. We'll share this among our team for prompt attention. If you have any outstanding needs, please get in touch at marketing@tamresidential.com.
Verified Renter Very inconsistent about the rules. Community too dirty for what you pay for rent. Has gone down Hill, I have lived there from day one. Hope things get better.
Business response:
Thank you for alerting us to your concerns as a loyal resident. We strive to enforce our community guidelines fairly and work diligently to keep our grounds clean, and we are eager to gather more information so we can address your concerns appropriately. When you have a moment, please email us at grandathillmgr@tamresidential.com so we can take steps to restore your satisfaction.
Going through it. After we dropped our kids off for school we decided to head back to our unit to grab our work clothes around 8:30am our entire front room and closet was flooded because the vendors never turn the water off after leaving the hot water heater being left in the middle of our kitchen. We explained to them how this had took a mental toll on all of us including my oldest son and we would like to just terminate our lease after the flood. They told us no we can’t terminate our lease but they can transfer us after w... read more
Business response:
Thank you for continuing to update us on your living situation. We recognize that a clean and comfortable living environment is essential for our residents, so we regret that this incident has negatively impacted your perception of our community overall. We would love to have the opportunity to restore your confidence in our management team, so we encourage you to email us at marketing@tamresidential.com for further assistance.
Going through it… My family and I moved in here over a year ago and we’ve had at least 4 different managers and staff members as well. We’ve been living with mold in our unit and a constant leak from our hot water heater and dishwasher. Our dishwasher hasn’t been working for 3 months and they keep telling us to wash them like the old days until they order a new one. They’ve sent out vendors to come fix the leak but all they’re doing is painting over the mold instead of taking the Sheetrock out and replacing it. Our AC had we... read more
Business response:
Thank you for taking the time to share your concerns about the upkeep of your home and our management. We pride ourselves on our ability to provide consistently superior service regardless of any changes in our leadership, so we regret if you have experienced anything less than our best. Please know that we are still gathering information and formulating a plan to help restore your confidence in our ability to maintain clean and comfortable housing for you and your family. At your earliest convenience, please email us at mar... read more
Verified Renter Overall the apartments and amenities are nice. However my move in process has been chaotic and unorganized. Office staff are unprofessional and lack communication skills.
Business response:
Thank you for taking the time to share your concerns about your move-in experience. We regret any discomfort you may have been experiencing, and we are eager to help make things right. When you have a few moments, please email us at marketing@tamresidential.com.
Verified Renter I’ve been here for 2 years and I plan on leaving once my lease is up. I’ve watched this property go downhill and now it just seems like no one cares. There’s always issues with noise and trash at the pool. Gym equipment has been down for about a year. Work orders are now taking forever to get done and not completed. Plus my upstairs neighbors are so inconsiderate. I use to like it over here but it just seems like nothing is being done in the past couple of months.
Business response:
We are sorry to learn that you feel less than satisfied with your living experience as of late. Our management team works hard to maintain an exceptional living environment supported by top-notch service, and we would love to have the opportunity to discuss how we may restore your confidence in us for the remainder of your time here. At your earliest convenience, please email us at marketing@tamresidential.com. Thank you.
Don’t move here I strongly advise against renting here. The management adds numerous unnecessary extra fees to the base rent, making it much more expensive than it initially seems. The hallways are always dirty, and the walls are so thin that you can hear everything from your neighbors. Over the past year, there have been multiple changes in management, leading to significant disorganization. The gate has been broken for almost a year, allowing non-residents easy access to the property, which raises security concerns. While ... read more
Business response:
Thank you for taking the time to share your concerns about our management and upkeep. We remain committed to providing the exceptional service that our residents deserve, so rest assured that we are in the process of reevaluating our performance in these areas. With that said, we want to make sure that your living experience improves regardless of how much longer you will be in your current home. Please feel free to email us at marketing@tamresidential.com to discuss these matters further.
Frequently asked questions about The Grand at Hill Street
How is The Grand at Hill Street rated?
The Grand at Hill Street has a 3.4 star rating with 271 reviews.
When is The Grand at Hill Street open?
The Grand at Hill Street is closed now. It will open at 10:00 a.m.