This profile has been claimed by the business owner or representative.
The Grand at Hill Street
- Apartments
- Grand Prairie, TX
About this business
Location details
1610 Hill St, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter I love living here. however the only thing I would change would have to be the parking situation. Not enough for the amount of people living here
Business response:
Thank you for taking the time to share your appreciation for your living experiences as a whole! We are always eager to brainstorm ways to improve our residents' satisfaction, so please get in touch with our leasing office at your convenience to discuss your concerns about parking access. We look forward to hearing from you.
Verified Renter Love it here, plan to renew my lease. Communication is getting better with this property. Management is great, we love Jasmine! She is awesome and very much a sweetheart!
Business response:
Jasmine is indeed a sweetheart, and we appreciate your recognition of her hard work. Thank you for sharing your positive experience! We’re excited that you plan to renew your lease and that our communication has improved. We look forward to having you with us for another lease term!
Verified Renter Move-in was good. Staff was great. The complex looks good coming in. It’s peaceful and quiet. Outside of the parking and only one entrance in the building, everything is good so far. I spoke with a resident moving out and they said this was a great place.
Business response:
We're happy that your move-in process went smoothly, and our team made it a great experience! It’s wonderful that the community has been a peaceful and well-maintained home for you. Your feedback regarding parking and building access has been noted, and we’ll keep it in mind as we continually aim to enrich the community. We’re glad to have you as part of our community and hope your experience continues to be just as great.
Verified Renter Cons-People steal packages from your front door, so buy a ring camera. Upstairs neighbors throw their cigarette buds and junk on your yard and are loud. The mailing room is a nightmare you can’t ever get your packages, gate is always open so anyone can come in, 1 garbage bin for the entire community (that is always full.), people don’t pick up after their dogs poop. Pros- Staff is friendly(some), amenities, clean surroundings,easy to make a repair request."
Business response:
Thank you for complimenting our team's efforts to go above and beyond to ensure a clean, welcoming environment by maintaining the amenities and delivering exceptional service. Your feedback regarding your neighbors' behaviors has been noted, and we want to assure you that your comfort is essential. Our team is always looking for ways to enhance the community, so we appreciate you sharing your thoughts. If you would like to discuss anything else or if you need assistance, please know we are here for you!
Verified Renter So far it’s been great the only thing I would say it’s my building has been having a lot of fire detectors going off ?? it’s a little annoying but other than that everything else has been amazing amenities so nice !
Business response:
We could not be happier to learn that your living experience has been positive so far! Rest assured that we will continue to prioritize your comfort and satisfaction when it comes to our amenities and atmosphere. With that said, if you would like further assistance regarding your concerns with the smoke alarms, please feel free to contact our leasing office.
Verified Renter The apartment complex at the grand at hill street is truly exceptional. From the moment you step onto the beautifully landscaped grounds, it’s clear that the property is meticulously maintained. The apartments themselves are spacious, modern, and filled with natural light, featuring high-end finishes that give a luxurious feel. The amenities, including a resort-style pool, fully-equipped fitness center, and cozy resident lounge, are top-notch, offering a perfect blend of comfort and convenience. The managemen... read more
Business response:
Our goal is to craft and maintain a welcoming environment so people feel right at home when they step into the community. Knowing you enjoy our top-notch amenities, spacious apartment homes, and compassionate service motivates us to continue upholding our standard of excellence. Your presence in the community is greatly appreciated, and we thank you for expressing your satisfaction.
Verified Renter I love the grand at hill!! However my only complaint is parking, there never seems to be enough parking and having to park far from one's unit is inconvenient.
Business response:
We love that you love it here! Our residents' comfort is most important to us, so we appreciate you letting us know about your experiences with parking. We've noted this for additional review by our team. Please feel free to contact us directly with any suggestions for improvement you have. We are here for you!
Verified Renter New resident here!! And don’t regret one thing about moving here at all started with the best office person Alexis!! Super communicative and friendly with a positive attitude!! I love my apartment & community!
Business response:
Thank you for your 5-star review as a new resident! It is always our pleasure to go the extra mile to maintain a friendly and welcoming atmosphere supported by phenomenal service. Rest assured that Alexis and everyone else on our office team will continue to prioritize your comfort and satisfaction in everything we do.
Verified Renter Beautiful apartment and looking forward to living there, but finally getting the key to my apartment just to see it was never cleaned has already made me worry about the rest of my experience here. I appreciate the management getting professional cleaners to make up for the mistake, but having to wait longer to move in comes only as an inconvenience. I hope this isnt a read flag and not an example of what to expect from the rest of my stay.
Business response:
We are so sorry for any oversight, as we want our residents to enjoy clean, move-in-ready homes. We appreciate your patience in allowing us to professionally clean your home and want to assure you that this is an unusual circumstance and not representative of the 5-star service we aim for. If we can offer you any additional help, we encourage you to reach out to us directly.
Frequently asked questions about The Grand at Hill Street
How is The Grand at Hill Street rated?
The Grand at Hill Street has a 3.4 star rating with 271 reviews.
When is The Grand at Hill Street open?
The Grand at Hill Street is closed now. It will open at 10:00 a.m.