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The Grange Care Home - Country Court

4.9

Assisted Living Facilities
Saffron Walden

About this business

Wellness Assisted Living Facilities

Location details

off Fallow Drive, Bury Water Lane, Saffron Walden, CB11 3RP, United Kingdom

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4.945 reviews

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Georgina D

3 days ago

My Dad received excellent care at The Grange. All of the staff are incredibly kind and caring, from the carers themselves, to the hosts, wellbeing team, receptionists and cleaners. Everyone is helpful and cheerful and they all know the residents on a very individual basis. It really is a big family and we just could not have managed without them.

Business response:

Thank you so much for your kind words. We're truly grateful you felt supported by our whole team during your dad's time at The Grange. It means a lot to know our care made a difference, and we're honoured to have been part of his journey. Please don't hesitate to stay in touch - you'll always be part of The Grange family.

Beverley L

a month ago

My mum has been a resident for many years now, she is always treated with kindness and respect and she really see's The Grange as her comfort place. The staff are so lovely to her and all our family, mum is well cared for and enjoys all her meals. I honestly could not ask for more.

Business response:

Thank you so much for your kind words. It means a great deal to the whole team to hear that your mum feels comfortable, respected, and well cared for at The Grange. We're delighted that she considers it her "comfort place" - that's exactly the environment we strive to create. Your appreciation is a lovely encouragement to our staff, who are truly dedicated to making every resident feel safe, valued, and at home. Thank you again for your continued trust and support.

Paul F

a month ago

The whole care home has been amazing to my entire family. Not only to my mother as one of their residents but also to my father as a regular visitor. I cannot believe how well they have treated both of them. The staff from all the wonderful carers up to the manager have been incredibly supportive through our recent sudden loss. I just can't thank them enough.

Business response:

Hi Paul..Thank you so much for your incredibly kind words. It truly means a great deal to all of us here at The Grange. We are deeply sorry for your recent loss, and it has been our privilege to support your family during such a difficult time. Our team - from carers to all other staff - work hard every day to create a caring, respectful, and supportive environment, and knowing that our efforts have brought some comfort to you and your family is the greatest reward we could ask for.Warmest Regards

Sue T

a month ago

The staff have always shown compassion, care and professionalism. They listen carefully to any concerns and put a strategy in place to make residents comfortable. They are all very approachable and willing to explain and consult with myself or my mother. I have not doubts about the staff's ability to put my mums needs foremost and keep her safe and comfortable. I greet them all as friends and am happy to have them care for my mum. It would be nice if occasionally an activity could take place in Mum's room.

Business response:

Thank you so much for your kind and thoughtful feedback. We are truly grateful for your recognition of the compassion, care, and professionalism our team strives to provide every day. It means a great deal to us to know that you feel confident in the care your mother receives, and that you consider our staff both approachable and supportive.We also really appreciate your suggestion about occasionally offering activities in your mother's room. We understand how important it is for all residents to feel included and engaged, e... read more

Carolyn L

5 months ago

Country Court advertise as ''Our family, caring for yours'. My Mum was resident at The Grange for just over 4 years and I can say with hand on heart that this statement is no exaggeration! From the outset, it was as though Mum had been taken into the very heart of The Grange and looked after as though she were a relative of each staff member. Over 4 years, Mum's dementia increased and there were many challenges to deal with, ranging from falls in the beginning, to the deterioration of all her faculties towards the end. Howev... read more

Business response:

Thank you for your kind review of The Grange Care Home. It was a privilege to care for your mum, and we're grateful for the trust you placed in us. Your appreciation means a great deal. I will share your kind words with the rest of the staff team.

B A

6 months ago

The comfort and security that The Grange gave to my wife was exemplary. Her room was always clean and tidy, being able to add a few personal items from home was beneficial to her settling in quickly. The staff were kind, caring and friendly, particularly the activities team, whose patience and activities were very welcome and I enjoyed a trip to the garden centre for coffee and cake. The hairdresser kept her looking lovely. Although her time at The Grange was shorter than expected, we cannot fault the care she received.

Business response:

Thank you for your lovely review of The Grange Care Home. We're so pleased your wife felt comfortable and well cared for at The Grange. It's lovely to hear the team, especially the activities staff and hairdresser, made a positive difference. We truly appreciate your feedback.

Carol C

11 months ago

Our dear mother stayed at The Grange Care Home for just over four years. She considered this as her true home, with care, and attention from so many kind staff. The environment is bright, clean and homely, with lots of activities, run by enthusiastic and committed staff. I cannot praise the care team here highly enough, my only suggestion would be; please raise their pay rates, they all deserve this in recognition of all their hard work.

Business response:

Thank you for the kind words, much appreciated. I will pass on the valuable feedback to all the staff members who looked after your dear mum. We all miss her so much and it was a pleasure knowing her and being part of her journey for the last 4 years.

G M

a year ago

My aunt has been a resident at The Grange Care Home for almost three years. Although staff members have changed frequently over this time, care has continued sympathetically and professionally throughout.

Business response:

Thank you for your kind review of The Grange Care Home. We appreciate all comments and feedback. We are glad to know that you were happy with the care we provide for your loved one and I will share your lovely words with the rest of the team.

J D

a year ago

The staff are all very friendly, smiles are great. They look after my mum really well, patient and helpful.

Business response:

Thank you so much for your kind words. We are delighted to read that you are happy with the service we provide at The Grange and appreciate your valuable feedback.