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The Graphic Edge
- Arts & Entertainment
- Carroll, IA
About this business
Location details
743 Highway 30 East, Carroll, IA, 51401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:30 p.m. | |
| Tue | 7:00 a.m. to 7:30 p.m. | |
| Wed | 7:00 a.m. to 7:30 p.m. | |
| Thu | 7:00 a.m. to 7:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Part of order on back order, could never get anyone to acknowledge order was never given to purchaser. Even have receipts in hand stating order was not delivered but was on back order.
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I have been using Graphic Edge for over 10 years. I still like their price and quality but delivery etc has been going backward. Put in order Aug 21st and received it Sept 17th. Was supposed to be in Labor day week and then Friday Sept 14. Communication of any issues was non existent except for having to change shirt manufacturer 3 days in. Need to do better
Business response:
Hi Scott I apologize, we have gotten a little behind the last three weeks. We are doing our best to catch up as quickly as we can. Thank you for your patience and if you have any questions, please let us know. Again our apologies. Thanks Beth
I really wanted this to be a great experience, but their customer service is pretty awful. We had to call to approve our artwork twice because apparently it wasn't marked as approved the first time we called to speak to them about it. This put our order behind a bit, and we did need it by the following Friday, which they noted. That next Saturday, the day AFTER we were expecting our shirts, I emailed customer service to let them know we had not received them. Their exact email back stated, "Good morning – I am showing your ... read more
Great to work with, quick to respond, courteous and patient. They made sure I was satisfied with shipment date of our shirts and even stated they could expedite if necessary to deliver before a hospital stay we had. Love the final product and will be ordering more soon!
You deal with too many different people on one order and they obviously don’t communicate. They had a deadline to meet and failed it. We had garments to be delivered and they never notified me that the garments were back ordered. Not impressed.
Business response:
Hi Ana Thank you for contacting us. I talked to one of our CSR's today that was working with you and she said that everything has been taken care of. If there are any issues let, please let me know. Thanks Beth
Graphic Edge made me incredibly disappointed. They were tardy on every deadline, they did not create the right order (Missing words), many of the people I spoke to were rude, and not helpful. I create a lot of clothing for my work, friends, etc. They rush shipped our order after their service reps blamed each other for the mishaps...Not a professional company. I will not be working with these people EVER again
Frequently asked questions about The Graphic Edge
How is The Graphic Edge rated?
The Graphic Edge has a 4.8 star rating with 2,510 reviews.
When is The Graphic Edge open?
The Graphic Edge is closed now. It will open on Monday at 7:00 a.m.