This profile has been claimed by the business owner or representative.
The Graphic Edge
- Arts & Entertainment
- Carroll, IA
About this business
Location details
743 Highway 30 East, Carroll, IA, 51401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:30 p.m. | |
| Tue | 7:00 a.m. to 7:30 p.m. | |
| Wed | 7:00 a.m. to 7:30 p.m. | |
| Thu | 7:00 a.m. to 7:30 p.m. | |
| Fri | 7:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I will never do business with them again. We had two separate teams use them for spirit wear and each experience was awful. Their graphics art department changed our logo for the items that were embroidered for some reason. Why would you change the logo a customer sent you? Silkscreen items came out fine. All we got for explanation was "it was approved" For the backpack, their flyer clearly showed a grey backpack. It came out forrest green. For our wrestling team, we were told that if the store closed on D... read more
Business response:
Andy Thank you for reaching out to us. I know that we are trying to get a hold of you on facebook for more information. We would need an order number or the school/organization to look up your order. I apologize for any inconvenience, please let me know if you have any questions and I will look into this right away. Thanks Beth
Be forwarned. They will not assist you in any if any problems with your order. We should have gone local with our small school order - a buisness that might have actually cared about order problems on behalf of schoolkids.
Business response:
Patrica It looks looks like this has been resolved with one of our customer service reps and the garment was replaced at no charge. Please let us know if you have any questions with your order. We apologize if there was any inconvenience. Thanks Beth
I was interested in ordering team shooting shirts from this company, however my initial customer service experience was disappointing. This completely turned me off and I decided to shop elsewhere.
Probably one of the most disappointing customer service experiences I have ever had. I am good for four - five orders a year, am not one to complain (normally) and pay on time. I am not the biggest customers, but I am a growing business. My whole order was a mess, but I could have looked past it all if not for what happened today. I found out a part of my order was delayed three weeks to a customer of mine. I was never notified by anyone here and found out through an invoice in the mail. I immediately called to see what was ... read more
Working with this company has been the worst experience ever. I was told the turn around time is 2 1/2 weeks and let's just say this order took over a month. Placed an order for 17 football/cheerleading coach shirts. Received an email that the embroidery department screwed up and used the wrong color text on all my polos. At this point, I was in desperate need of the shirts so I said just leave it because I didn't have time for them to reorder shirts (I'm sure that would've delayed it by another 2 weeks). I had to keep calli... read more
If HITLER ran a screenprinting shop it would be the graphic edge.
Screw ups and misspellings on local school (Poultney) related uniforms that had to pass 1) art department, 2) printers, and 3) packers. Where the hell is the quality control?
Terrible! After 4 attempts to spell our name correctly, the spelling was given numerous times in email, they NEVER spelled it correctly. And nobody even cares! I hope this company understands that their actions have left my son the only one on the team without a team pullover. Someone in your company should understand the way this can make a child feel. Customer service is awful. Now I understand mistakes happen and I was very patient for 2 months while trying to get the sweatshirt with the correct spelling, but now I feel i... read more
Frequently asked questions about The Graphic Edge
How is The Graphic Edge rated?
The Graphic Edge has a 4.8 star rating with 2,510 reviews.
When is The Graphic Edge open?
The Graphic Edge is closed now. It will open on Monday at 7:00 a.m.