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The Grove Care Home - Country Court
- Assisted Living Facilities
- Grimsby
About this business
Location details
Ings Lane, Waltham, Grimsby, DN37 0HB, United Kingdom
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We arrived to visit my brother-in-law at 1030 and found him still in bed, needing toileting, unable to find his call button and unable to reach the wall-mounted pull cord. I pulled the cord, a carer arrived to acknowledge the call within 10 minutes and others arrived at 1055. Shortstaffing as usual, profits before care.
Business response:
Thank you for taking the time to share your concerns regarding your visit to your brother-in-law. We sincerely apologise for the experience you described, and we understand the importance of addressing these issues promptly. Following our conversations, I am pleased to inform you that we have taken steps to resolve the matter. We have reviewed the incident with our staff team and have ensured that appropriate measures are in place to prevent such occurrences in the future. Our priority is always the well-being and comfort of... read more
I sometimes feel that the home is understaffed, especially at weekends and evenings. It often takes a very long time for staff to let you in, especially a problem when I have the service user with me (at weekends and after office hours). I often think my mother isn't encouraged to drink enough as there is often not a jug provided (unable to get a drink herself). Their response to a recent illness was excellent.
Business response:
Thank you for taking the time to write a review for The Grove Care Home, we appreciate all comments and feedback. Please be assured that our team at The Grove are here to help and support your mum at all times. My door is always open, and I will be more than happy to discuss your concerns with you next time you visit. I also send regular surveys to gain feedback on the care we provide if you wish to fill out one of these the next time they are published for any further queries.
Friendly, caring staff. Bells aren't always answered as promptly as the resident would like. The resident finds she is left sitting on the toilet whilst the staff member pops elsewhere. Not always the case but not always comfortable or dignified. Staff seemed overloaded with work. Feel activities have been on a back burner because of the activities member being off sick. Not always explained to the resident if to happen. Sometimes the room is used for meetings, etc. even though it is known the room is to be used for an activ... read more
Frequently asked questions about The Grove Care Home - Country Court
How is The Grove Care Home - Country Court rated?
The Grove Care Home - Country Court has a 4.6 star rating with 114 reviews.
When is The Grove Care Home - Country Court open?
The Grove Care Home - Country Court is open now. It is open 24/7.