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The Heritage Tomball Senior Living
- Retirement Homes
- Tomball, TX
About this business
Location details
1221 Graham Dr, Tomball, TX, 77375, United States
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We had visited this one prior to the tour and decided due to the fact we had the information we needed and had seen it prior to not keep the apt. The staff was very nice and has been helpful since then.
We were told that the unit was freshly painted. It was not. There were nails still in walls from the last attendant in all rooms. The baseboard was two different colors of white. The dishwasher was not installed into wall correctly. It was falling out of the wall…it was not screwed into the top of the cabinet to hold it in the wall. The electric cord was hanging outside the dishwasher. Ready to fall on someone. I opened the clothes washer and smell of mildew like to have knocked me over. That would make anyone sick. The show... read more
They have no patience with the residents that need more assistance. We moved mom out. We were not happy with the place.
We visit a friend living in this community on a regular basis and just recently have been looking for assisted living for ourselves. On our recent visits we really looked at what goes on in the community to see if it could possibly be a fit for us. After closer examination, this community is led by narcissistic management that doesn't seem to genuinely care about their residents. My friend told me that she had brought a concern to the manager multiple times and he told her that if she is unhappy she can just leave, no lookin... read more
Business response:
Hi Felicia! We appreciate you taking the time to leave a review of The Heritage Tomball Senior Living. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from prospective residents and their families. In order to understand more about your feedback of The Heritage Tomball Senior Living we invite you to connect one-on-one with our Regional Director of Operations, Jennifer... read more
Care was not good. He was not put in the proper room. He was stuck for hours in one place with no one checking on him for hours. He was thrown around like a rag doll when being moved from wheelchair to chair. Overall I'd give the whole place a 2 and that's being generous.
Business response:
Hi there! Thank you for taking the time to leave a review. As we operate by a Resident-First philosophy, input like yours helps us to improve. At The Heritage Tomball Senior Living, we take resident care and experience very seriously. We always welcome feedback from residents and their families, so we can learn and grow. In order to understand more about your feedback of our community we invite you to connect one-on-one with our Regional Director of Operations, Jennifer Mross at 817.446.4792. We look forward to speaking with... read more
Sometimes they have two people to serve 55 people and it takes too long to get served I have complained about this but it falls on deaf ears. I realize I have all the time in the world but my butt gets sore from sitting too long'
Business response:
Hi there! Thank you for taking the time to leave a review. As we operate by a Resident-First philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. We always welcome feedback from current residents, so we can learn and adjust as needed. In order to understand more about your feedback of The Heritage Tomball Senior Living we invite you to connect one-on-one with our Regional Director of Operations, Jennifer Mross at 817.446.4792. We look forward to speaking wit... read more
They have a new manager and I'm hoping for better! But, at this point I would not recommend it to anyone. They have a lot of improvements to make. They need to improve on the following: Landscaping, cleanliness of facility, cleaning of occupants rooms, pest control inside and out, charging for dinners to take containers home in to go boxes. We picked this community, because it's close to me and they had availability.
Business response:
Hi Vicki, thank you sincerely for taking the time to provide us with your valuable feedback. At Sagora, we seek to serve our residents and their families to the highest standard. To address any concerns or discuss your experience in more detail, we kindly invite you to reach out to Regional Director of Operations Jennifer Mross at JMross@Sagora.com. Thank you!
I was unhappy from day one with many different things. The facility is too big for the amount of staffing that they have. We could never get anything accomplished here. They had mixed my mother who is sweet as can be up with another resident who was very combative. They were giving her the other residents medications that were not hers. They are not trustworthy at all. We got her out of here as quickly as we possibly could. It was a horrible experience.
Our family had a virtual tour and it just did not meet our needs, we do not remember the name but the the guy who was my contact was rude and tried to imply that I settled for less than the best for our loved one when I wasn't interested in his facility
Frequently asked questions about The Heritage Tomball Senior Living
How is The Heritage Tomball Senior Living rated?
The Heritage Tomball Senior Living has a 3.9 star rating with 284 reviews.
When is The Heritage Tomball Senior Living open?
The Heritage Tomball Senior Living is open now. It is open 24/7.