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The Heritage Tomball Senior Living
- Retirement Homes
- Tomball, TX
About this business
Location details
1221 Graham Dr, Tomball, TX, 77375, United States
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I was unhappy from day one with many different things. The facility is too big for the amount of staffing that they have. We could never get anything accomplished here. They had mixed my mother who is sweet as can be up with another resident who was very combative. They were giving her the other residents medications that were not hers. They are not trustworthy at all. We got her out of here as quickly as we possibly could. It was a horrible experience.
Our family had a virtual tour and it just did not meet our needs, we do not remember the name but the the guy who was my contact was rude and tried to imply that I settled for less than the best for our loved one when I wasn't interested in his facility
After my mother passed there was no communication to the other staff. I had employees calling me to set up appointments after she passed. There was a lack of responsiveness.
The Heritage in Tomball is a nice facility and is well maintained. For the price you pay the food is horrible and keeps getting worse. They keep charging for things that are questionable. They charge a monthly fee for the emergency pendant. If a patient is self medicating they are now adding a $50 monthly fee to have medication refills delivered to the medication room to be delivered when they make their medication rounds. Mind you this is not a special trip. I feel that they are trying to nickel and dime their residents.
After much deliberation I moved my mom into The Heritage Tomball. It's a pretty building with a nice interior. The ladies at the desk are always nice and helpful. I would sit with my mom many times during lunch time. Some things I saw bothered me. Some of the wait staff are really rude to the community members. I've also heard the way the nurses talk to residents, in a condescending and impatient way. She got to talking with a few other residents who now all sit together in the dining hall (it was easy for her to make friend... read more
Business response:
Thank you for taking the time to leave a review. At The Heritage Tomball Senior Living, we strive to ensure the best quality of care and living environment for all of our residents. It deeply concerns us that this wasn’t your experience and would like the opportunity to discuss the matter further with you. Please contact our District Director of Operations, Angie Smerz, at [removed] and she will be happy to have a conversation with you.
This place is horrible. Don't even think about housing a family member or friend at this home. My grandmother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher tha... read more
This place is horrible. Don't even think about housing a family member or friend at this home. My mother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than the... read more
My Mom stayed at Heritage for four years at least. In the past 12 months, until we moved out in January, it has had many management problems, staff upset, management changes, home office trouble shooters, etc. Management has started to charge for every little amenity. I asked for a carpet clean on the renewal or our fifth year (I think) year. It was denied they were going to charge to clean the carpet. In my opinion, the housekeeping has gone down hill dramatically over the last four years and they are now charging for a de... read more
We had to move my mother to an another community, because she needed more care. This is a nice community with good people. The only issue I had was with the CEO. He does not care out the seniors in his community. They have a good staff, but the CEO was not a good experience.
Frequently asked questions about The Heritage Tomball Senior Living
How is The Heritage Tomball Senior Living rated?
The Heritage Tomball Senior Living has a 3.9 star rating with 274 reviews.
When is The Heritage Tomball Senior Living open?
The Heritage Tomball Senior Living is open now. It is open 24/7.