The Heritage Tomball Senior Living

Felicia G 

on AplaceForMom

2 years ago

We visit a friend living in this community on a regular basis and just recently have been looking for assisted living for ourselves. On our recent visits we really looked at what goes on in the community to see if it could possibly be a fit for us. After closer examination, this community is led by narcissistic management that doesn't seem to genuinely care about their residents. My friend told me that she had brought a concern to the manager multiple times and he told her that if she is unhappy she can just leave, no lookin... read more

Anonymous 

on AplaceForMom

2 years ago

Care was not good. He was not put in the proper room. He was stuck for hours in one place with no one checking on him for hours. He was thrown around like a rag doll when being moved from wheelchair to chair. Overall I'd give the whole place a 2 and that's being generous. 

russ 

on AplaceForMom

2 years ago

Sometimes they have two people to serve 55 people and it takes too long to get served I have complained about this but it falls on deaf ears. I realize I have all the time in the world but my butt gets sore from sitting too long' 

Vicki 

on AplaceForMom

2 years ago

They have a new manager and I'm hoping for better! But, at this point I would not recommend it to anyone. They have a lot of improvements to make. They need to improve on the following: Landscaping, cleanliness of facility, cleaning of occupants rooms, pest control inside and out, charging for dinners to take containers home in to go boxes. We picked this community, because it's close to me and they had availability. 

Phyllis 

on AplaceForMom

3 years ago

I was unhappy from day one with many different things. The facility is too big for the amount of staffing that they have. We could never get anything accomplished here. They had mixed my mother who is sweet as can be up with another resident who was very combative. They were giving her the other residents medications that were not hers. They are not trustworthy at all. We got her out of here as quickly as we possibly could. It was a horrible experience. 

anonymous 

on AplaceForMom

3 years ago

Our family had a virtual tour and it just did not meet our needs, we do not remember the name but the the guy who was my contact was rude and tried to imply that I settled for less than the best for our loved one when I wasn't interested in his facility 

annonymous 

on AplaceForMom

4 years ago

After my mother passed there was no communication to the other staff. I had employees calling me to set up appointments after she passed. There was a lack of responsiveness. 

Rhonda Tanner 

on AplaceForMom

6 years ago

The Heritage in Tomball is a nice facility and is well maintained. For the price you pay the food is horrible and keeps getting worse. They keep charging for things that are questionable. They charge a monthly fee for the emergency pendant. If a patient is self medicating they are now adding a $50 monthly fee to have medication refills delivered to the medication room to be delivered when they make their medication rounds. Mind you this is not a special trip. I feel that they are trying to nickel and dime their residents. 

Mary 

on AplaceForMom

7 years ago

After much deliberation I moved my mom into The Heritage Tomball. It's a pretty building with a nice interior. The ladies at the desk are always nice and helpful. I would sit with my mom many times during lunch time. Some things I saw bothered me. Some of the wait staff are really rude to the community members. I've also heard the way the nurses talk to residents, in a condescending and impatient way. She got to talking with a few other residents who now all sit together in the dining hall (it was easy for her to make friend... read more