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The Heritage Tomball Senior Living
- Retirement Homes
- Tomball, TX
About this business
Location details
1221 Graham Dr, Tomball, TX, 77375, United States
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This place is horrible. Don't even think about housing a family member or friend at this home. My grandmother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher tha... read more
This place is horrible. Don't even think about housing a family member or friend at this home. My mother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than the... read more
My Mom stayed at Heritage for four years at least. In the past 12 months, until we moved out in January, it has had many management problems, staff upset, management changes, home office trouble shooters, etc. Management has started to charge for every little amenity. I asked for a carpet clean on the renewal or our fifth year (I think) year. It was denied they were going to charge to clean the carpet. In my opinion, the housekeeping has gone down hill dramatically over the last four years and they are now charging for a de... read more
We had to move my mother to an another community, because she needed more care. This is a nice community with good people. The only issue I had was with the CEO. He does not care out the seniors in his community. They have a good staff, but the CEO was not a good experience.
The heritage Tomball had a hospital feel to it. The place was not welcoming. The room they showed us that my loved one would be in was down a long hallway far away from the dining room. The overall layout of the community was very confusing. The rooms looked like hospital rooms, it just was not what we were looking for.
I took a tour of the community and the person that assisted me with the tour was the janitor. The tour guide was not available. The janitor tried his best to accommodate me and was attentive. I however did not receive a proper tour of the community. I did not receive the information that should have been provided for me like activities offered and the meal plans.
Person set up to give tour not available and no contact made that she wouldn't be there. Person giving tour was very nice but not knowable on layouts. Place seem sad. Nurses nor other members smile or seemed to enjoy their job.first impressions last.
We weren't here very long, and I would not put her here long term. There are security issues. People can come and go anytime, especially through the back door. There is nobody at the back desk after 8:00 officially, but there isn't anyone there after 7:00 from what I have seen. People also come and go in and out of the resident's rooms, which is unnerving. They have a new director and they need to work on a lot of things. I was disappointed I couldn't get anyone to talk with me to address the issues, and concerns. It was not... read more
Old, old, old. Staff was very nice but the facility needs updating. Not the place for us.
Frequently asked questions about The Heritage Tomball Senior Living
How is The Heritage Tomball Senior Living rated?
The Heritage Tomball Senior Living has a 3.9 star rating with 280 reviews.
When is The Heritage Tomball Senior Living open?
The Heritage Tomball Senior Living is open now. It is open 24/7.