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The Jolly Christmas Shop
- Holiday Decorations
- Monroe, GA
About this business
Location details
1675 78 Hwy, Monroe, GA, 30656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 a.m. | |
| Sat | Closed | |
| Sun | Closed |
I placed an order in October around Thanksgiving I received half of it it took me until two days after Christmas to straighten out with the vendor through PayPal what they owed me. Needless to say the ornaments did not come in time to use and their customer service is very difficult to navigate through. They prefer only emails no phone calls. Not my kind of store.
I placed an order on 11/26. The order didn't even ship until 12/6. When the order was received on 12/8, I received an incorrect item. I immediately reached out via email that day. I didn't hear anything back, so I texted the number on 12/9 and they responded. I was told they would send me a return label and put the correct item "in line for shipping". I still hadn't received anything so I sent a follow up text on 12/17. I didn't receive a response. I then inquired again on 12/26 and was told at that time that the correct ite... read more
Don’t purchase from this company. They don’t have any customer service and never get back with you once you make a purchase
Business response:
Hi Daniel, Because of the increase in orders and the issues we are facing this year (supply chain issues and being understaffed) we have made the tough decision to move our customer support to our chat and email. We are a small business and a team of five people. We have one person working our chat service during our normal business hours. I did find your communication on our chat and you asked when your order would be shipped. We replied in 4-8 business days which you confirmed with thank you. I'm a little confused on where... read more
I was terribly disappointed with the service from The Jolly Christmas Shop. I paid way in advance for products I recently received one item long after the promised shipping date and the other they did not get and I received a refund. I will never order from the Jolly Christmas Shop due to poor communication. Throughout the entire process I was the one initiating contact with them for updates. Basically I was left in the dark.
Business response:
Hi Rita, I'm very sorry for the delay. Due to the supply chain issues this year the manufacturers delayed our shipments and some items we were unable to receive in. We are not being given ETAs by our manufacturers like we typically do, so it has been very difficult to update our customers with exactly when their pre-ordered items will come in. If buyers request to cancel pre-orders, we are always willing to do so. We know it is extremely important for Christmas items to arrive in a timely manner. Again, we are very sorry for... read more
Your products were fine but I was disappointed to find they came from China
These were not worth $24. Cheap flimsy paper. Really disappointed.
The product I received looked nothing like the description or picture online. I paid $90 dollars for this item that I could easily have gotten at a chain craft store for half for the price. The item was returnable, but I had to pay over $30 to return it!! Hard lesson learned!
Answer me, and process my order.
Don’t give your phone number. They’ll send texts.
Frequently asked questions about The Jolly Christmas Shop
How is The Jolly Christmas Shop rated?
The Jolly Christmas Shop has a 4.8 star rating with 1,162 reviews.
When is The Jolly Christmas Shop open?
The Jolly Christmas Shop is open now. It will close at 5:00 p.m.