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The Link
- Apartments
- Houston, TX
About this business
Location details
14723 W Oaks Plaza Dr, Houston, TX, 77082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter My experience has been great other than people leaving their dogs on the patios and them barking all night and the people under me throwing parties almost every day
Business response:
Dianna, we are happy to hear you have had a great experience overall. We also value feedback like yours, as it helps us maintain a comfortable environment for all residents. Please do not hesitate to reach out so we can better support you.
Verified Renter They are busy trying to get new customers……….. But after you become a customer it’s hard to communicate with people working at the office. They charge management every 6 months or so
Business response:
We know how important communication is for residents both before and after moving in, Noureddine, and we would like the chance to connect with you directly about your observations. Your feedback helps us reflect on how we can provide more consistent support for you. Please reach out to thelinkmgr@tamresidential.com at your earliest convenience so we may continue the conversation.
Verified Renter Too many evil,spiteful, mentally ill, miserable, drug addicts, Loitering, thieving, trashy, stalking beings in these living spaces, unsafe and no penalties enforced to control a roach! Not worth a nickel! Would not recommend to a dead dog. Wish I could get All my hard earned money back! Smdh
Business response:
Kimberley, your perspective highlights your concerns about both the living environment and residential well-being, which are very important to us. We want every resident to feel that their home is cared for and that policies are consistently supportive. Please connect with us directly at thelinkmgr@tamresidential.com so that we can better understand your experience and work with you one-on-one. We appreciate your feedback.
Fake photos They are not showing the mailbox being ripped from the wall and refuse to fix. They are not showing the entrance gate broken so anyone can come in and break into your place. They are not showing how they forced you to pay $40 a month for trash collection when the trash collectors refuse to pick up your trash. They are not showing how the walkways and stairways are so dirty and they rarely pressure wash those areas. They send you weekly emails about keeping your apartment up to standards but they do a terrible job... read more
Business response:
Thank you for your review. Our team strives to provide our residents with a top-tier living experience, and we are sorry to read your review. Your feedback about community upkeep, waste management, and service does not align with our high standards. We want to speak with you to discuss your feedback at your earliest convenience. Please email us at marketing@tamresidential.com so we may assist you. We hope to restore your comfort in our community soon.
Verified Renter I was lied to when going over the apartment application and while viewing apartment model unit. Never was I told my unit would come with black kitchen cabinets, and to top it off they were chipped. The restroom came with black cabinets as well which was all a surprise because I was in the assumption that it was going to be similar to the model unit. Also, there was an ongoing leak that went on non stop before it was finally fixed. I recall trying to communicate with the apartment manager in person and she ref... read more
Business response:
Maria, thank you for making us aware of your concerns with your home and our communication during your application process. We recognize that accurate information is important to your ability to make satisfactory decisions. With that said, we would love to have the opportunity to make things right. When you have a few moments, please email us at thelinkmgr@tamresidential.com. We look forward to hearing from you.
Verified Renter Bad smells of urine and dog droppings everywhere. Lack of cleanliness. Insecurity The treatment before and after the rental contract is concluded differs. They do not keep their promises.
Business response:
Cleanliness and a peaceful atmosphere are priorities for us, Saida. We truly value your feedback and would like the opportunity to address your specific concerns. We are committed to creating a positive living environment, so please reach out to us at thelinkmgr@tamresidential.com at your earliest convenience. Thank you!
Verified Renter Very nice and comfy apartments I would just stop the valet trash, there are ppl that are nasty and leaves their trash outside their door for days letting it leak and it smells like garbage when you walk up or down the stairs
Business response:
Daisy, we are so happy that you are enjoying your living experience overall, and we would love to discuss your concerns with valet trash further. Please contact our leasing office at your convenience so we may look into appropriate solutions. Thank you.
Please read this in entirety. Reconsider living here... PLEASE If I could give this place a negative amount of stars, I would. Zero stars wouldn't suffice. At the start of my lease in June of 2023, I had an amazing experience. This was my first apartment. Every month, something would deter that experience. Since the old staff was replaced, my experience plummeted. Management is careless, unresponsive and lack empathy. Recently, I had to vacate my apartment due to presence of mold throughout my apartment, which in turn damage... read more
Business response:
We appreciate you reaching out, as taking good care of our residents' needs is our priority, and seeing you describe anything else is disappointing. Although we are glad our maintenance service stands out for responsiveness, we regret that other interactions with our team have not. Will you please reach out to marketing@tamresidential.com for further assistance in resolving any lingering concerns about your living experience? It's important to us to make this right. Thank you
Verified Renter Horrible. Not happy move in. & office does not respond to emails or calls. Only 1 pool open by the leasing office. Other pool is closed & dirty which should be clean & open as the apartment complex is huge & 1 pool is not enough - it does get full.
Business response:
We appreciate your review, Mariela. Our goal is to provide a seamless move-in experience and responsive communication, and we regret that you feel disappointed thus far. We want to assure you that we are working to ensure our residents can enjoy all of our amenities. We would appreciate the opportunity to improve your experience and invite you to email us at thelinkmgr@tamresidential.com so we can personally address any lingering concerns.
Frequently asked questions about The Link
How is The Link rated?
The Link has a 3.7 star rating with 489 reviews.
When is The Link open?
The Link is closed now. It will open at 9:00 a.m.