This profile has been claimed by the business owner or representative.
The Milestone | Denton
- Wedding Chapels
- Krum, TX
About this business
Location details
9850 Jim Christal Rd, Krum, TX, 76249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
The venue is gorgeous. Kept well clean and able to accommodate most any bride. Melissa Austin our wedding planner that was provided by the venue was also fantastic. That is unfortunately where our praise ends. The contracted vendors with the vendor were sub par. DJ didn’t play our requested playlist. Even after having specific and detailed conversations about how important the music choices were to our special day. Our florals were sub par. Paid for specific arrangements that were never received. Asked for a floral wrap arou... read more
Business response:
We appreciate you taking the time to provide such detailed feedback. It’s wonderful to hear that you enjoyed the venue and Melissa’s coordination! We sincerely regret that the floral and DJ services fell short of your expectations. We value your business and are glad to know our vendors are already in contact with you to address these specific concerns. Thank you for helping us maintain the high quality our guests expect.
There are several reasons for my rating. There was a general lack of communication from the venue staff. I had emailed with the general manager, Raegan, several times, but never met her in person. I know she was out for a bit for personal reasons, but we never saw her once, not even on my wedding day. We were also told different things by different members of the staff with some saying that the venue coordinator we paid for would help us set up the tables in the reception space, but come to find out at the rehearsal, that sh... read more
Business response:
We appreciate you bringing your concerns to our attention, Callie. We hate to hear about any disappointments from your event day and would like to provide clarity where there might have been confusion. All our venues provide in suite TV's where streaming services are available. In addition, the pinball arcade game is always free to our couples and when credits expire, our staff is able to add more at no additional charge. It is important to note that our staff is always willing to refresh hand towels, replace warm beverages,... read more
The Walters Wedding Estates company has breathtakingly beautiful venues, but that is all you're getting out of booking with them. Do a quick google search and you'll find all the couples who are dealing with a nightmare during COVID because of this company. They gave no options for postponing except for during the initial shutdown. So for brides like me, with a date during the peak of the fall, we were given no choices. Either forfeit all money or deal with it, and absolutely no compassion was given during these conversation... read more
Business response:
Hi Kate, we are very sorry to hear you feel this way. We understand every couple's needs are different and the effects from the COVID-19 pandemic vary for everyone. We will always look to our contract agreements for procedures and decision making. We truly wish you the best!
This venue has not been accommodating at all with COVID. I've started calling back in May about rescheduling. I was told I was unable because my date is so late in Nov. If I did early, it would be considered as a cancellation. In contract, cancellation is a forfeit of all cost. I kept calling back almost monthly to ask how about now...I was told they can have private events until state has a mandate lockdown. They reassured me CDC measures of health and safety were implemented. Finally this week...two months before my date, ... read more
Business response:
Thank you for taking the time to write about your experience so far, Christine! We appreciate your feedback. We apologize for the minor hiccups and that you feel we are not being accommodating during this global pandemic. This is truly an unprecedented time but are doing everything we can to continue to celebrate safe. Our guests' and clients' health is our top priority and we are so looking forward to showing you and serving you later this year! Thank you again and happy planning!
Don't be fooled by the beautiful venue- it's NOT worth it! Yes the venue looks amazing but the staff was so unprofessional and was hands down the most stressful part of the wedding planning process. The staff is completely disorganized and double booked our wedding date so we had to change it and double booked our final venue meeting. When we booked our venue it was the very first step of planning that we took and we didn't know the exact time that the wedding would be so the staff member we met with told us we could just gu... read more
Business response:
Hi Kaity, Thank you for bringing your concerns to our attention. We’re sorry that you feel this way about our venue and would like to address some of the concerns. Our aim is to make every event special. In order to accommodate for all of our couples fairly, bookings for events and details meetings are made on a first come, first served basis. Contracts must be completed with a signature and deposit in order for a date to be secured. Unfortunately, the date originally requested booked in between the time you were sent a cont... read more
Unfortunately our experience was less than admiring. Before the wedding day, we had constant issues with scheduling meetings and getting the staff to agree and recognize what the other staff had told us about catering, payments, and that they don't schedule anything on the weekends other than the wedding itself. But they won't tell you any of this when you fork over thousands of dollars and try to schedule months in advance. I was unable to schedule bridal portraits at the venue even after being told they would allow me to i... read more
I got married on July 2nd, 2017. Let me start by saying Morgan Creek Barn is an absolutely stunning and amazing wedding venue. I had close to 200 guests at my wedding and the reception still felt open with a very large space in the middle for a dance floor. The staff is pleasant over the phone. Close to 4 weeks out, I still had not heard anything from the venue. Luckily, I hired a separate day of coordinator who took matters into her own hands. Once she reached out I was assigned Bethany B. When we met with her at the detail... read more
Business response:
First and foremost, Congrats on your recent marriage at the Morgan Creek Barn. We are absolutely honored that you were married at The Milestone and wanted to thank you for the kind words about the beauty of our venue. Our management team has reached out to you via phone in regards to the rented glassware. We sincerely apologize for your experience with the bar package and bar staff. We have addressed these concerns with our bar manager. We do offer several times a year between all of our venues to attend a free group tasting... read more
Hard to get ahold of anyone. Has more than one wedding a day so it is not yours to decorate till an hour and a half before your ceremony time
Business response:
Hi Brett, First and foremost, congrats on your engagement! We are sorry to hear about your experience with communication with our venue. We will communicate this feedback to our team as our goal is to get back to you within less than 24 hours. We also have several different timeframe options including all day options which allow more time for decorating, etc. Please let us know if you have any further concerns and we are happy to assist. - The Milestone Management
As mother of the bride, I wanted to add to the review from Jessica M on 6/27/2017. As we look back at pictures and videos from that day, we realize it was really a beautiful wedding and the venue itself really added to the day. However, I would like to add a few comments about the management and service for you to consider before you invest thousands of dollars at this venue. We paid for mimosas and champagne for the bridal suite prior to the wedding. We never got the champagne ($30 that we never got back) and had to ask sev... read more
Business response:
First and foremost, congrats to your family on your beautiful daughter's wedding. Thank you so much for your kind words about the beauty of our wedding venue. We are sorry to hear about your experience wasn't 100% satisfactory with our staff. Our records indicated that the preservice alcohol including champagne was served to you and the wedding party. We have several package options for our couples to give the option to add enhancements. We will give our Catering Department this feedback in regards to the food. The Banquet C... read more
Frequently asked questions about The Milestone | Denton
How is The Milestone | Denton rated?
The Milestone | Denton has a 4.8 star rating with 854 reviews.
When is The Milestone | Denton open?
The Milestone | Denton is closed now. It will open tomorrow at 8:00 a.m.