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The Pavillion at Great Hills
- Assisted Living Facilities
- Austin, TX
About this business
Location details
11819 Pavillion Blvd, Austin, TX, 78759, United States
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The administrative staff was informative, knowledgeable and kind. The staff in the Valeo Unit were helpful, compassionate, welcoming and took us all in as family. Everyone made sure my husband was taken care of and treated with respect. They showed the same concern and kindness to our entire family. The facility itself is lovely and homey.
It's a very nice facility. It's very large and there is maybe not as much personalized attention but overall we like it a lot. Her apartment is very spacious and nice. I love the location. It's very close to where I live.
Business response:
Dear Trish, Thank you for sharing your perspective. I’m glad to hear you’re pleased with the apartment and the convenient location. We always strive to balance the size of the community with personalized attention, and your feedback helps us continue to improve. It’s wonderful to know that overall your experience has been a positive one. Jane Atobajeun, Executive Director
All 5s are hard to come by in this industry, but we have been pleased with the staff, their understanding and eagerness to help. Overall genuinely nice people who do care for their residents. Food and activities are good. We do not have any real complaints and when we do have issues, the staff is more than open and concerned about hearing us and working to resolve them We have no regrets whatsoever about placing our loved ones at Pavilion
Business response:
Dear Reviewer, Thank you for taking the time to share such thoughtful feedback. We’re glad to know your experience has been so positive and that you feel confident in the care and support your loved one receives. It’s especially meaningful to hear your appreciation for the responsiveness of our team, as well as the dining and activities. Your trust means a great deal. Many thanks, Jane Atobajeun, Executive Director
It's a 4. Would be a 5 but they appear to be understaffed and the common area carpeting needs cleaning to remove spills and spots and overall dinginess. Very nice mgmt however. Quick to respond. Yes, I would recommend the community to other families.
Business response:
Hello, Thank you for your review and for recommending us to other families. I appreciate your kind words about our team’s responsiveness. We’ll take a closer look at the common area carpeting and staffing concerns you mentioned. You're also welcome to call me at (512) 249-0500 to talk more. Jane Atobajeun, Executive Director
I can’t say enough good things about this place. My mother loves it there. Caring staff, great social activities. Food tastes great and healthy. [name removed] goes above and beyond to care and make sure residents are happy and well taken care of.
Business response:
Dear Teruni, Thank you so much for your kind words. It means a lot to know your mother is happy and well cared for, and we’re grateful for team members who go the extra mile to make a difference each day. Your support truly means the world to us. Jane Atobajeun, Executive Director
I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining room staff, the caretakers for each floor, etc, have been amazing. I want to give a special shout out to [name removed] who is the Salus Coach. She is so creative, and seems to fit activities with the lifestyle of the residents who participate. My mother loves to be involved in events there because of [name removed]! Tha... read more
Business response:
Dear Joy, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such positive experiences with our team at The Pavilion at Great Hills. We take great pride in our team, and it’s heartwarming to know they’ve made such a positive impact, especially in creating a welcoming environment for your mother. Thank you again for your kind words and for being a part of our community! Jane Atobajeun, Executive Director
My mother has been at The Pavilion for a year now. From day one, we noted that all of the staff, at every level seemed engaged and caring, even when there was no manager in sight. They have worked consistently to be sure my mother is engaged in activities, which I think has been key to her successful move. I am grateful every day for the care that she receives and the relief that it gives me. The activities are enriching and plentiful. Every month there is a different theme and they do an exceptional job of incorporating it ... read more
Business response:
Dear Eden, Thank you so much for your wonderful feedback! We're thrilled to hear that your mother has had such a positive experience at The Pavilion. Our team works hard to ensure that every resident feels cared for and engaged, and it's great to know that this has made a difference in her transition. We’re especially glad to hear that she enjoys the activities, as we strive to create enriching and meaningful experiences for all our residents. Your kind words mean a lot to us, and we’re grateful for the trust you’ve placed i... read more
The staff have all been kind and compassionate. When something occurs out of the ordinary, they call my sister timely, to let her know what has ocurred and the action taken or needed. They include the family in care plans.
Business response:
Dear Karen, Thank you so much for your kind words! We're so happy to hear that our team has been providing compassionate care and clear communication with your family. Keeping loved ones informed and involved in care plans is a top priority for us, and we’re glad it brings you peace of mind. We truly appreciate your feedback and trust in our community! Jane Atobajeun, Executive Director
My mom has been a resident since February and she loves the facility and the food. But it is the staff that makes this facility off the charts amazing! I’m there to see my mom just about every day and everyone is exceptional. They treat my mom with care and compassion. I would like to give kudos to her caregivers /dining staff/ Wellness Director/facility Director and all the auxiliary staff. So many people to name. As an Oncology nurse I would recommend this facility to all my patients. Thank you from the bottom of my heart.
Business response:
Dear Joanne, Thank you so much for your heartfelt review! We're truly honored to have your mom as a part of our community, and it brings us immense joy to hear that she loves the community. We’re especially grateful for your kind words about our team—it means the world to know that our care and compassion are felt in such a meaningful way. We will be sure to pass on your kudos to the wonderful team members who make this possible. We are deeply touched by your support. Thank you from all of us! Jane Atobajeun, Executive Direc... read more
Frequently asked questions about The Pavillion at Great Hills
How is The Pavillion at Great Hills rated?
The Pavillion at Great Hills has a 4.3 star rating with 203 reviews.
When is The Pavillion at Great Hills open?
The Pavillion at Great Hills is open now. It is open 24/7.