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The Pavillion at Great Hills
- Assisted Living Facilities
- Austin, TX
About this business
Location details
11819 Pavillion Blvd, Austin, TX, 78759, United States
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Lovely facility and staff. [Name removed] is wonderful and all the people there have been so helpful and friendly... We are impressed with all the programs they offer and the rooms and courtyards too.The food and dining area are very good with lots of selection and high quality nutrition. It is a place we are considering for my Dad. We are now looking at their Memory Care too.
Exceeded my expectations! Staff goes above and beyond. Facility is always very clean. Staff is very friendly and helpful.
Business response:
Hi Gilbert! We are so glad that you had a great experience with our staff. We are all a family here at Pavilion at Great Hills! We will make sure to pass on your kind words.
Nice facility. Very engaging staff. More expensive than I originally anticipated. Definitely to stay on the options list.
I had a pleasant tour of this community. I toured it for my mother, and her needs. Everyone was kind, and helpful to my family, and I. The community looked nice, and clean from what I saw. The staff we met answered, and the experience went well. It was not the one for my mother, but we had a good tour of this facility.
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and we're so pleased that you visited our community!
Mom loves living here she is so happy and content. She is content with her room it suits her very well. She has already made some friends she thinks all the residents are so happy and friendly. Mom thinks the world of the staff and so don't we. They are so kind and compassionate very attentive. I believe mom loves the food she gets very excited when they serve cinnamon rolls. This has been such a positive experience and I'm thrilled everything is working out. We would recommend this community.
Business response:
Thank you for taking the time to share your experience. We appreciate your feedback and we're so pleased that your mom is enjoying her home (and the exceptional cinnamon rolls!) here at Pavilion at Great Hills!
It is still a work in progress for my mother with her move to this community. We did a rough start at first. The lady that was in charge of the aids, and the medication management was on vacation. Since she has returned everything is working out well now. They have a good staff, and they have been helpful when needed. Also kind when I come to visit. The community is well-kept, they do a good job with the cleanliness. They offer good activities and provide nice meals. The verdict is still out on if I would recommend this comm... read more
Business response:
Thank you for sharing your experience; we appreciate your feedback! Our goal is to provide a five-star experience for you and your mother, so if there are specific areas of improvement that you feel would help us to achieve that goal, please don’t hesitate to reach out to our Executive Director with any additional input. We look forward to hearing from you.
This is a smaller community and it was perfect for my husbands respite stay. The staff were wonderful with his care and I had good communication with them. They do offer a lot of activities and trips out. They have a small exercise room and a piano the residents can play. We will be using this community again and I would recommend it for a respite stay.
Business response:
Thank you so much for sharing your experience at Pavilion at Great Hills. We appreciate your feedback and we're so pleased that your husband's respite stay was pleasant!
I had recently talked to this community about a possible living arrangement for my mother at this community. The staff where very helpful and made sure to answer any questions I had for them in detail. He was very kind with his words and knowledgeable in all of the information he offered. It was just not the right location for my mom in the end decision but I was thankful for there help
Business response:
Thank you so much for your review! We're delighted that you enjoyed your visit with us! While we're disappointed that we weren't the best fit for your mother, we're so pleased that we could help provide information that was helpful in your search.
I have to say after the few tours that we went on this property impressed me the most. The appearance of the community is fresh looking and very upbeat. The staff and the residents seem happy to be there and want to interact with you. My mom is still adjusting but she overall seems to be doing very well there and likes it. She has gone to a few social hours and is slowly making new friends. She has not complained about the food so I am taking she enjoys it. Since mom has been there I have already recommended it to a few peop... read more
Business response:
Thank you so much for sharing your experience. We appreciate your feedback! Our goal is to provide a five-star experience, so if there are specific areas of improvement that you feel would help us to achieve that goal, please don’t hesitate to reach out to our Executive Director with any additional input. We look forward to hearing from you!
Frequently asked questions about The Pavillion at Great Hills
How is The Pavillion at Great Hills rated?
The Pavillion at Great Hills has a 4.3 star rating with 203 reviews.
When is The Pavillion at Great Hills open?
The Pavillion at Great Hills is open now. It is open 24/7.