This profile has been claimed by the business owner or representative.
The Pavillion at Great Hills
- Assisted Living Facilities
- Austin, TX
About this business
Location details
11819 Pavillion Blvd, Austin, TX, 78759, United States
Get directions
If you are looking for a place for your mother or father in their golden years, look no further. The living spaces are very nice, but it’s the staff that deserves all of the accolades. Peace of mind is priceless, and this what we have for our mother at the Pavillion and we couldn’t be happier. The staff is caring and compassionate and the administrators go above and beyond to accommodate. Our mother is very happy and we couldn’t ask for anything more!
Business response:
Dear Liz, Thank you so much for your heartfelt review! We're truly honored to be entrusted with your mother’s care and thrilled to hear that both she and your family have found peace of mind with us. Our team is dedicated to creating a compassionate and supportive environment for all of our residents, and it's wonderful to know that it’s making such a positive impact. Your kind words mean the world to us, and we’ll be sure to pass along the accolades to our team members. Thank you for being a part of our community! Jane Atob... read more
[name removed], my sweet husband, had some very serious medical conditions in the past two years that require him to be in a location where his medications are provided and where the people around him are able to support his needs. He found the right place at The Pavilion at Great Hills. Not only is the facility very home-like it is also immaculate! The staff are very loving and attentive. The activities are fantastic! He is engaged at all times. The other added extra is the other members of his community. He can have intell... read more
Business response:
Dear Patricia, Thank you so much for your kind words and for sharing your husband’s experience at The Pavilion at Great Hills! We’re thrilled to hear that our team and community have made such a positive impact on both of you. Providing a supportive and engaging environment where residents feel at home is what we strive for every day. It’s wonderful to know that your husband enjoys the activities and finds meaningful connections with others here. If there’s anything more we can do to support you both, please don’t hesitate t... read more
My wife was diagnosed with Alzheimer's Disease. Her neurologists at The UT Comprehensive Memory Center strongly recommended that I move her to a memory care center where she would be in a structured environment --a place where she would experience the same surroundings, see the same people, and do the same things at the same time each day. To a large extent I found this at The Pavilion at Great Hills in their Memory care unit. Of course, the residents come and go. And so do some of the staff. Turnover is great in this field,... read more
Business response:
Dear Dante, Thank you so much for taking the time to share your experience at The Pavilion at Great Hills. We’re deeply grateful that you’ve entrusted us with the care of your wife. It’s heartwarming to know that you feel she is treated with dignity and respect, and that our team has been there to provide the structure and care she needs. We strive to create a stable and nurturing environment, and it’s wonderful to hear that you’ve found comfort in the consistency of our staff and the care they provide. We also appreciate yo... read more
My mother-in-law lived her final years at the Pavilion at Great Hills and was well cared for while she lived there. A few years later my own mother was in need of a Memory care residence and we were happy that there was a room available for her at the Pavilion. She has lived there for the past 2 and 1/2 years and she has received consistent loving care from a patient staff (Alzheimer's can test the patience of even the calmest of people sometimes but she has always been treated with understand and kindness.) When a third fam... read more
Business response:
Dear Colleen, Thank you so much for taking the time to share your heartfelt experience with us. We are truly honored that your family has chosen the Pavilion at Great Hills for not one, but multiple loved ones. Our dedicated team works tirelessly to provide understanding and kindness to all residents, especially those facing the challenges of Alzheimer's. We appreciate your recognition of their patience and commitment. Knowing that you felt confident in choosing our community for your third family member means the world to u... read more
I am pleased to be writing this review for [name removed], our Executive Director of the Pavilion at Great Hills. [name removed] has been exceptional in her role, demonstrating outstanding communication skills and providing unwavering support to our entire rehab team. Her pleasant demeanor and genuine care for our residents ensure that everyone feels valued and well taken care of. [name removed] dedication and professionalism make her an invaluable asset to the Pavilion!
Business response:
Hello, Thank you so much for your thoughtful review! We are thrilled to hear that our team has made such a positive impact on your experience at The Pavilion at Great Hills. We're dedicated to creating a warm and supportive environment for residents, and it’s wonderful to see that reflected in your kind words. Thank you again for sharing your experience!
My 92 yo mother has been a resident at Pavilion for more than 3 years. I am her main support and have lunch with her every Friday. So I have had the pleasure to interact with the Pavilion staff for quite a long time and I can honestly tell you that their staff is amazing. Not just one or two, but the entire staff. The care and the love that they show, not only my mother, but to every resident there is almost unbelievable. And their interactions and communication with me, as my mother's caregiver is beyond expectation. I woul... read more
Business response:
Hello, Thank you so much for your kind words and glowing review! We are truly honored to have had your mother as a resident at The Pavilion for over three years, and it's wonderful to hear that you've had such positive experiences with our team members during your weekly visits. Our team is dedicated to providing compassionate care and building meaningful connections with both our residents and their families, so your feedback means the world to us. We're thrilled to know that we've exceeded your expectations and that you fe... read more
The Pavilion has great staff, fun activities for residents, and just an overall warm atmosphere. I really would recommend this facility for any family looking for a place they can trust. Everyone greets one another by name and they also have events monthly to welcome new residents. Once you’re here, it doesn’t take long for you to feel at home
Business response:
Hello, Thank you so much for sharing your experience at The Pavilion! We truly appreciate your recommendation and look forward to continuing to provide a place where trust, community, and care thrive. If there's anything more we can do to enhance your experience, please don't hesitate to reach out!
My dad has lived at the Pavilion for about two years now and he always marvels at how fortunate he is to be in such a wonderful place. The staff are all very caring and kind and take very good care of him. One thing that really impressed me when we were touring assisted living places was that at the Pavilion, a town hall was being held. That really made it feel like a community where everyone has a say and contributes. It feels like home there and that’s what we like best about it.
Business response:
Thank you so much for sharing your heartfelt review! We are delighted to hear that your dad feels so fortunate to be part of our community at The Pavilion. Our caring and kind team members strive to provide the best care and create a warm, welcoming environment for all our residents. We’re especially pleased to hear that the town hall meetings left such a positive impression on you. We believe that giving everyone a voice truly makes The Pavilion feel like home. Thank you for your kind words and for being part of our wonderf... read more
My mom likes it here as there are interesting activities held for learning, fun, and enrichment. The activities team is outstanding. The Pavilion is a nice size, not too big so it’s easy to navigate. The staff is caring, welcoming and accommodating and the building and apartments are well maintained and clean. Front desk staff are dedicated and friendly and knowledgeable.
Business response:
Thank you so much for your wonderful review! We're delighted to hear that your mom is enjoying the activities and finding enrichment at our community. Our activities team works hard to create engaging and fun opportunities for all residents. It's also great to know that you find our Pavilion easy to navigate and our staff welcoming and accommodating. We take pride in maintaining a clean and well-kept environment, and we're glad that our front desk team has made a positive impression with their dedication and knowledge. Thank... read more
Frequently asked questions about The Pavillion at Great Hills
How is The Pavillion at Great Hills rated?
The Pavillion at Great Hills has a 4.3 star rating with 203 reviews.
When is The Pavillion at Great Hills open?
The Pavillion at Great Hills is open now. It is open 24/7.