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The Preserve at Palm-Aire
About this business
My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is... read more
my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, eve... read more
They should allow anyone with any type of disability to participate in all the activities they have to offer. Our experience we had, was that other residents were able to decide if someone with a disability could participate in that activity or not.
Business response:
We work hard to provide a fantastic experience to everyone, and it's discouraging to hear that yours has been negative. We'd like the opportunity to discuss this with you. Please reach out to us at (954) 970-2600 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you.
Worst facility! Be warned!! Terrible service!! Negligent people! Don’t care after don’t care!! Careless people that really could care less about your loved ones, they only care about the paycheck! they should have other jobs that don’t include caring for people!! Don’t believe the lies! And just like the other post that complained I’m sure they will reply to this one with a “call the executive director to complain” post (or maybe not since I pointed it out) which is the equivalent to seeking help from the same person that au... read more
My mom lived in the memory care and it turned out to be horrible. They told us when we moved my mom in there they work with and do things to help with memory and care. Well they did nothing even close to that. They put everyone in a day room, turn the tv on and let them sit there all day doing nothing. My mom had her own room where she could have spent time watching HER daily shows she always watched. In the 4 months my mom was there her mind went very rapidly out of all the years she had alzheimers. She also got scabbies in... read more
Abominable staff starting from the top down, especially the Executive Director and the ONLY RN on Staff, the Dir of Assisted Living. Everything from poor service and lack of care to medication mismanagement. No way this place should retain their ALS license. You can bring things to top management's attention at Arbor Group and they bring up to the local team who ignore and then retaliate by charging more money without any reasoning whatsoever. RUN! There is a reason that residents are moving out very quickly.
Business response:
Hello. Thank you for taking the time to leave us a review. We are concerned that you chose to give us a low score. Would you give Paul Kelley, our SVP of operations, a call at [removed] to share more about your experience?
does not accept medicaid when her funds run out
Lovely property/ Lowzey management I would not recommend The Preserve at Palm Aire for anyone seeking Independent Living arrangements. Thereare no separate areas for the Independent folks. The management allows the Assisted Living people to come into the supposedly Independent L. areas at will, including the Independent Living dining room, even though they have their own dining room. It is very DEPRESSING to see all these walkers and motorized scooters everywhere and residents being fed by aides that are not supposed to be i... read more
run dont walk Now the drink glasses are like shot glasses. It would be helpful if the facility would stop writing fake reveiws. Tryed to talk to the manager knocked on her door she didnt answer went outside she was sitting at her desk got up closed the curtain nasty nasty nasty. Food is below subpar. The Waite staff is great they put up with a lot of BS due to the poor management in the front office. They are uninterested in the people live here they are very interested on what they can get. The enterment consistes of watchi... read more
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.2 star rating with 576 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.