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The Preserve at Palm-Aire
About this business
poor place to live Service at this place is poor at best. The front desk and manager are nasty. Food is fit for a dog at best that waite can be an hour's. Food is alwast cold the place is dirty. They sell soda to the residents after they got rid of the soda machine. You meed to go over your bill with a fine tooth comb they make lot of mistakes in there favor. This is where you put the people you dont love. Dept of health please come soon.
Deficiencies at facility The facility is clean and well maintained but it is badly understaffed and management is unresponsive to complaints or calls for information.This is a great place for your loved one(s) if they don't mind abysmally bad food and worse service.
Mom didn't like the area although the people were nice.
Bait and switch at The Perserve I selected The Preserve at Palm Aire based on the marketing dept's assurance that they could meet the needs of my parents after living independently. I found this not to be the case. My parents have been together more than 60 years. My mom has Alzheimer's, very mobile, not an elopement risk, but need help with bathing and grooming. My dad uses a walker, is very sharp but need help taking care of my mom. After several meetings with management, including an over 2 hour meeting with my parents an... read more
Hands-on staff does a good job. However, property managers need some supervision from the executives at the Des Moines, IA headquarters. The CNAs are very good. Unlike many ALF places, they actually pay attention to the assisted living residences. 1 BR apts are available for those who need more space. The memory center residences are kept in their own wing, The ALF and IL residents share activities which is a big plus. Not all places allow this. The CNAs and the LPNs are very attentive and patient. You can take a shower in t... read more
I'm sure you can do better My mother shares her experiences with me almost daily. The restaurant is horrible. Shrimp Scampi one evening consisted of one piece of shrimp. They claim all-day dining, but refused to give her a soup spoon at 2:30 because they didn't have enough for the dinner crowd later. There have been four management companies overseeing the place in the past three years. What does that tell you? Prior to the last hurricane possibility, I called to see what their protocol would be for the residents. The desk a... read more
Fair not great Ring for assistance button - you don't hear anything back. Food on assisted living side is pretty bad. Other side inde living has better food
New leaders equal poor operations Questionable operations practices. Community representative blames new corporate executive. I cannot believe this is a Discovery community! Moving my mother out!
Need to hire people who care! They are doing renovations which makes the property more esthetic ally pleasing however they should do the same with their staff on the inside in the assisted living side. I feel sorry for the elderly who have to spend their final chapter of life being treated poorly by the aides who work this side. Almost every aide I saw was looking at their cellphone. I visited my friend who lives there an the aide feeding her was kicked back with her feet up watching tv with her phone plugged in charging! Ar... read more
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.2 star rating with 576 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.