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The Preserve at Palm-Aire
About this business
It's nice enough. But I'm not exactly happy here. I know I'm the same physical age of many residents here. But in other ways I'm much younger So it has been frustrating for me. The meals are just so so with chicken served almost every day. I'm really over that so I prepare my meals myself in my apt. most of the time. They're charging me an extra $[fee removed] because I do not eat breakfast food much and switched to lunch instead. $[fee removed]!!!!
Business response:
Thank you for sharing your feedback with us. We want your experience to feel enjoyable and personalized, and we’d like the chance to better understand all of the concerns you have shared with us. Please contact our Executive Director, Melanie White, at 954-970-2600 so we can review this together and work toward a solution that feels right for you.
To be fair, the scores will be for the memory care section which is very different from the rest of the facility. Mom was more cognitively aware and highly functioning than anyone else in memory care and she wasn't able to participate in the assisted living activities or go over that side of the facility which is much larger and nicer . It didn't end up being a good fit for her. I think to make sure you look at the residents and observe the staff interactions with the residents as much as the facility itself or the accommoda... read more
Business response:
Thank you for sharing your thoughtful feedback. We understand how important it is to find the right environment that aligns with your loved one’s individual needs. To that end, we would appreciate the opportunity to learn more about your comments and invite you to contact our Executive Director, Melanie White, at 954-970-2600.
We have since moved Mom from this facility about a year ago. Numerous items were stolen from her room, and one of the staff members was extremely rude to our family. The food is not the best quality, but it was adequate. The apartments are enormous value for the money, best price around for sure. This was a great placement for my mother at first, but slowly the quality of this place declined. I would still highly recommend for someone who is on a tight budget, and able to still cook for themselves so that when the daily menu... read more
Business response:
Thank you for sharing your experience and feedback. We take your concerns seriously and are committed to addressing issues related to security, staff interactions, and overall quality of service. We appreciate your balanced perspective on the value and initial positive experience, and we would like to discuss your concerns further. Please reach out to our Executive Director, Melanie White, at (954)-970-2600 so we can better understand your experience. Your input is invaluable to us.
Some updating needs to occur with the elevators and pool area. Otherwise the area is very clean. The people are all very kind. The staff are very attentive. I love the doctor/nurse/PT staff. They could really improved on the food. Activities have improved greatly. I feel seasonally it diminishes some in the summer. The one thing I wish they would also try to motive would be an established walking path for seniors. The value is here. It is affordable and the apartments are great. The people are truly caring and are lovely. My... read more
Business response:
Thank you for your thoughtful feedback. We're glad to hear that your parents love living here and appreciate the care they receive from our attentive staff. Your suggestions about updating the elevators, pool area, and adding a walking path for seniors are valuable, and we'll certainly consider them as we strive to enhance our community. We're also pleased to hear that the activities have improved, and we'll continue working on providing a great experience year-round. Thank you for choosing us!
I absolutely would not recommend to others. 1. My biggest concern is they constantly have multiple elevators out at a time. This is a safety issue that is very concerning. 2. The restaurant food is horrible, since she moved in the meal quality has deteriorated and the portions have gone down significantly. 3. There is no control over their staff of who has keys to the residents apartments and that is very concerning. 4. They have had to close the restaurant on more than one occasion because did not pass health inspections. 5... read more
Business response:
Thank you for bringing these concerns to our attention. Your feedback is invaluable in helping us improve our services and ensure the safety and satisfaction of our residents. We take all of these issues very seriously and are committed to addressing them promptly. Please contact our Vice President of Operations, Paul Kelley, at 240-778-8315 to discuss these concerns in more detail and to ensure they are resolved to your satisfaction. Thank you for your patience and for giving us the opportunity to make things right.
My sister and I had to quickly move my ailing mother into assisted living with promises of therapy, medications, and entertainment. Instead she is stuck in an apartment with no balcony 200 yards from anything. If something were to happen God knows. The prices are obsene, and the medical staff excluding a nurse or two are terrible. Look elsewhere please
Business response:
Thank you for sharing your concerns. We take your feedback seriously and want to address the issues you've mentioned regarding your mother's experience. Please reach out to our Executive Director, Melanie White, at (954)-970-2600 to discuss this further. Your input is important to us as we strive to improve our services and ensure the well-being of all our residents.
The facility is not a good choice for a person who needs a higher level of hands on care. Nursing/ care staff is difficult to work with in solving problems. May be okay if someone is fairly independent. I would not recommend the facility.
Business response:
We are disappointed to hear about your experience with us at The Preserve at Palm Aire. It is important for a care community to address the varying needs of its residents, especially those requiring more hands-on care. We appreciate your willingness to provide us with this feedback and are always looking to improve the quality of care and service provided to our residents. Our Executive Director, Melanie White, would like to speak with you to better understand the issues you have raised here. Please contact her at your earli... read more
My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is... read more
my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, eve... read more
Frequently asked questions about The Preserve at Palm-Aire
How is The Preserve at Palm-Aire rated?
The Preserve at Palm-Aire has a 4.1 star rating with 524 reviews.
When is The Preserve at Palm-Aire open?
The Preserve at Palm-Aire is open now. It is open 24/7.