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The Residence at Boylston Place
- Assisted Living Facilities
- Chestnut Hill, MA
About this business
Location details
615 Heath St, Chestnut Hill, MA, 02467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
We had a very nice tour. The Director of sales was personable, knowledgeable and helpful. It was nice meeting a few newer residents who are very happy with the Residence at Boylston Place.
I found it informative & helpful in answering many of my questions & concerns. I only had a virtual tour but hope to see it in person when I’m in the area.
Business response:
We are honored to hear the virtual tour was informative and helpful. We look forward to welcoming you for an in-person visit.
It's a very classy place. The staff took good care of my dad and were also very caring to me and my sister during an extremely difficult time.
Business response:
We are happy to hear our team provided caring support during your difficult time. Your dad's care matters deeply to us.
Very helpful, kind, thoughtful staff. We are pleased with the size of the room and the amenities.
Business response:
Thank you for your review. We're pleased our team's kindness and thoughtfulness made your stay comfortable.
Admin staff is missing (to be hired), out on leave, new, or covering from other properties leading to confusion or referrals to other team members. Very few longer tenured admin folks. Perhaps there is high turnover in this industry due to stress? Perhaps the Executive Directors need more administrative support? All staff and employees are polite and friendly but not as efficient and timely as I would expect for an upscale Residence in this location and at this price point.
To qualify ratings: admin turnover has been concerning, ranging from Exec Director to Financial Director to Head of Health/Nursing and Activities Director. The number and diversity of activities have decreased. To me this is the biggest issue. Unclear why staff turnover is occurring. Friendliness score high because of the everyday staff/aides who work very hard and are very amiable and attentive. My fear is that these folks working for an hourly wage don't get paid enough. LCD should consider these workers vital to the every... read more
Business response:
We appreciate your perspective on team changes and activities. Our dedicated daily associates provide exceptional care. We value your insights about continuity.
I would just say that the transition to senior living is (usually) a very difficult and stressful process. Ours was complicated by my father's serious hospitalization right before him moving in to Boylston Place. The team at Boylston....the sales director to the director of memory care to the head of nursing....went above and beyond to make it a smooth transition. I can't say enough nice things about the efforts they went through. And the care and lifestyle he has enjoyed since moving in has been as impressive as his transit... read more
Business response:
We are delighted to hear about your father's positive experience during his transition and ongoing care at Boylston Place, Benjamin.
My sister moved in around two months ago. After helping her move in, I have only been back there one time. My impressions of the facility and the staff are favorable.
Business response:
Thanks for sharing your positive experience at The Residence at Boylston Place. We are pleased to hear that your sister has settled in well.
We chose The Residence at Boylston Place because of the familiar location and nearby for me, the responsible person for my friend; easy walk to lots of stores and restaurants; newly redecorated; seemed upscale compared to others we toured; food we sampled was good; friendly admin( but now four have left) Activities have decreased a lot. This is perhaps due to staff leaving and short-staffing. But I find it unsettling. Also I think there are still vacant apartments.
Business response:
Thank you for sharing your feedback with us. And thank you also for those kind words about our community. The brand new wing is filling up quickly, but we still have a few apartments waiting for their new residents. We are looking into your concerns about engagement, something that we take very seriously. Thank you for putting your trust in us and please feel free to contact us directly with any further concerns.
Frequently asked questions about The Residence at Boylston Place
How is The Residence at Boylston Place rated?
The Residence at Boylston Place has a 4.3 star rating with 55 reviews.
When is The Residence at Boylston Place open?
The Residence at Boylston Place is open now. It will close at 6:00 p.m.