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THE RIM scratch craft eats
- Restaurants
- Burleson, TX
About this business
Location details
295 E Renfro St, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Our server was not the best. Couldn’t tell you what her name was either. She didn’t greet us or ask if we’d like something to drink. We waited for 45 minutes for her to take our order and didn’t see her for quite a while. We were in kind of a rush to get out so the service wasn’t the best. Slow service, and the food wasn’t anything special for the price. We were super bummed.
Business response:
While we are thankful for your feedback, we would like to learn more about your experience. Please reach out to us at (817) 720-7707 to let us know how we can improve for your next visit. Thanks again, Kate Gorman GM
RecommendedI miss this place really bad.
Business response:
Thank you so much for your review of The Rim! We truly appreciate the feedback and hope to hear from you again. Kate Gorman GM
food is good but wanting to help the community out by providing a grocery pack that costs $15 maybe and selling it for $30 is not moral. if they were selling it at cost and or maybe $1 more just to make a buck I'd get. but deff won't be coming back here specifically for this reason.
Business response:
Nick, Nothing I say will quell your anger. There is not a community more effected than small business and restaurants. In an effort to do good, there will always be those that will misconstrue our intentions. Many, many people see it the way it was intended. I'm sorry you feel differently. I will do anything to keep my staff working while serving this community. I took down the promotion and yet, it is now in higher demand than ever. In the current state, throwing rocks if's only hurtful. My staff and I are busy rowing and c... read more
there advertised Madi gras but had only one bartender...that's crazy.
Business response:
Marian, we did have 2 bartenders but, as will happen the second was a tad late. Sorry for any inconvenience!
Went in, sat down, waited 10 minutes. No one came to greet us or take our drink order. Very disappointed because I’ve always had great service here.
Business response:
Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (817) 720-7707 I would like to talk in more detail, as we are always working toward a five Star experience for every customer every visit. Kate Gorman GM
I use to frequent this place weekly, I even celebrated my 40 birthday there with 40 of my close friends and family. Unfortunately, soon after, the service went down and I had an extremely disappointing experience with one of the employees. I informed management and the owners of my dissatisfaction and was politely ignored. I really hate this happened, however, I have the right to choose where and how I want to spend my money and time. Hopefully, the server who displayed such poor customer service and lack of concern for... read more
Business response:
Keller, I would truly like to discuss your experience. Brent Johnson/Owner Brent@riomambo.com Contact info please
If something has meat in it, you might want to add that to the description. I ordered a caprese sandwich and it had everything it had on it besides chicken listed. Every time I’ve eaten a caprese sandwich there’s been no meat.
Business response:
Lacey, you are absolutely correct. Our Caprese should NOT have been served with chicken. That item is optional. Our sincere apologies for the mistake. Brent and Rosanne
The service was very slow.We has a party of 9 and it took 30 min before anyone came to the table to acknowledge us even after we asked 2 times about a waitress. The waitress and the mánager both seemed agitated with the party the whole time...will not be returning.
Business response:
Verta, Our entire team wants to extend our sincerest apologies concerning the issues that you have faced. As a whole, we pride ourselves on maintaining the highest quality standards for our customers/clients we hope you will give us an opportunity to show you that we strive to give every customer a 5-star dining experience. The kitchen staff is working extremely hard to get the food sent out correctly and hot, hot, hot. Our wait staff strives to be the best and we understand that even when we are busy, we need to make every ... read more
Air too cold music too loud, food greasy and tasted of rancid oil. Next time we will stick with BBQ when in Texas!
Frequently asked questions about THE RIM scratch craft eats
How is THE RIM scratch craft eats rated?
THE RIM scratch craft eats has a 4.4 star rating with 2,325 reviews.
When is THE RIM scratch craft eats open?
THE RIM scratch craft eats is closed now. It will open at 11:00 a.m.