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17680 Colonial St, Dumfries, VA, 22026, United States
Get directionsDon’t bother staying here, stay at a local hotel and Uber there. The rooms are aesthetically appealing, but the mattress is rock hard and the pillows are cheap and lumpy. Their idea of a free continental breakfast is hanging a bag outside your door with a granola bar, an apple, a mufffin and a bottle of OJ, terrible! The burger place is decent, but the rest is junk. And also it’s a Pepsi property, yuck!
Business response:
We are sorry to hear that your experience with us was not enjoyable. We strive for excellence, and take all feedback seriously.
The entry door to the room major problem had to make several trips to front desk because I couldn’t get in front desk guy came upstairs opened it had to use great force to get out and locking the door was just as hard the
Business response:
We’re very sorry for the trouble you experienced with the room door and the inconvenience it caused. Thank you for your patience while our team assisted you.
The free breakfast was ridiculous. That was the only bad part and then the drinks at the bar were not strong at all for as expensive as they were.
Business response:
Thank you for the candid feedback. While I am thrilled to hear your stay was near-perfect, I must offer my sincere apologies for the lackluster breakfast. I'll pass the word to our F&B Management team. Thank you for staying with us and we hope you'll stay with us again.
Disappointed The hotel was decent. However, it is not a 4 star hotel as advertised when I booked my stay. Also most of the restaurants were closed during my stay, given the low occupancy rate. That was disappointing. I wanted to try 2 of them. In addition the hotel only has one sit down restaurant which is only open Thursday to Sunday. The rest are set up like your local mall foodcourt. The hotel is also unnecessarily rigid on certain matters despite their low occupancy. As an example I asked for a robe and was told inly gue... read more
The room was great but didn't have body wash and the bathroom wasn't to clean
Kgfu
Cleaning up the stay over rooms we were there for days and had to ask for Cleaning service
Our room 210, had an awful, constant sound from the heating/ac unit that was maddening. Facilities came up and said they, unfortunately, couldn’t tamper with it because it’s under manufacturer’s warranty since it’s new. We had to have them turn the unit off completely. The front desk brought up blankets because it’s supposed to be 53 degrees tonight. So, we are not happy and trust they will compensate us with a refund or at the very least, a partial refund!
Business response:
Thank you for your candid review. We humbly apologize for the inconvenience you experienced and hope you'll give us another chance in the future.
I have stayed in several different hotels over the years for trips and was never so disappointed in my experience that I felt the need to leave a negative review. This location is absolutely terrible, from the lack of air conditioning, the bathroom doors that don't lock, the open-concept shower and last but not least, the staff. The staff not only dismissed our valid complaint about an extreme noise disruption during the middle of the night, but they breached our confidentiality by leaving our reservation information in a pu... read more
Business response:
Thank you for sharing your feedback, Alaina. We sincerely apologize for the disappointing experience you had during your stay. We understand how important comfort and privacy are to our guests, and we deeply regret that we did not meet your expectations in these areas. Regarding the issues you raised, we take your concerns seriously and will investigate the situation further to ensure that this does not happen again. Please know that your feedback about the noise disturbance, the bathroom, and staff conduct has been shared w... read more
The Rose Gaming Resort has a 4.3 star rating with 2,162 reviews.
The Rose Gaming Resort is open now. It is open 24/7.