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The Rose Gaming Resort
- Resorts
- Dumfries, VA
About this business
Location details
17680 Colonial St, Dumfries, VA, 22026, United States
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Business response:
Thank you so much for your 10 out of 10 review. We really appreciate your stay and sharing the word about us!
The Rose was wonderful and we truly enjoyed our time
Business response:
Ishmon,Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that you had such a positive experience during your stay. It's always our goal to provide the best possible service and accommodations, and we're delighted that we were able to meet your expectations.We appreciate your kind words and hope to welcome you back for another memorable stay. If there’s anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.
The front desk staff is amazing. The rooms are beautiful. Very quiet
Business response:
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team was able to provide you with a memorable experience. It’s always wonderful to know that our guests felt comfortable and well taken care of during their visit.We truly appreciate your feedback, and we're delighted that you had such a positive experience at our hotel. We look forward to welcoming you back in the future and providing you with another exceptional stay... read more
Beautiful Accommodation The hotel is new. Very modern, very clean. Beautiful decor, nice lighting, it’s worth the price.
Business response:
Dr Hugh,Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team was able to provide you with a memorable experience. It’s always wonderful to know that our guests felt comfortable and well taken care of during their visit.We truly appreciate your feedback, and we're delighted that you had such a positive experience at our hotel. We look forward to welcoming you back in the future and providing you with another exceptio... read more
Business response:
We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we truly appreciate your support. If there's anything more we can do for you, please don't hesitate to reach out. Looking forward to serving you again soon!
BED TOO LOW
Business response:
Thank you for sharing your feedback with us. We appreciate your honest review and we’re sorry to learn that we didn’t fully meet your expectations.Your comments are valuable to us, and we will certainly review them with our team to ensure we improve where needed. We hope you’ll give us another opportunity to provide a better experience in the future.Thank you again for your time, and we hope to welcome you back soon!
New Hotel - Very Clean Brand new hotel. Very clean. They offer a complimentary continental breakfast that is brought to your room.
Business response:
Hello Carmen,Thank you for the kind words! We here at The Rose are overjoyed that you enjoyed your stay with us. Should you find yourself in the area, please do not hesitate to stay with us again.
The room has that “industrial feel” to it though it’s clean, staff were friendly although some seemed unenthusiastic about their job. Food was mediocre- only three counters, plus the bar, were open with very limited choices. The lady who took our order was nice- she came up to our table to ask “how’s the food” and if “everything was ok”. Breakfast was a joke- sorry. They gave 1 apple, 1 granola bar and 1 bottle of apple juice- each for me and my husband in a bag hang on the entry’s doorknob. And everytime you need water to d... read more
Business response:
Thank you for your detail review. We are sorry to hear that you did not find our dining options to be substantial, but we are happy to hear that the cashier offered wonderful service. We do apologize that our more traditional continental breakfast was not satisfactory. For future stays, our food court offers a more western menu for a premium.
I stay at this casino after experiencing my grandson kindergarten graduation….As my wife and I were checking out we had the WORST EXPERIENCE EVER with Melissa at the front desk. After helping an elderly couple before us she received a phone from another customer looking for additional discounts for Juneteenth. Melissa proceeded to address this customer as opposed to putting them on hold and asking me if i was checking out. Melissa ignored me and my wife and continued addressing this reservation for at least 14 minutes. Never... read more
Business response:
Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience during checkout. Your feedback has been shared with our leadership team for review.
Frequently asked questions about The Rose Gaming Resort
How is The Rose Gaming Resort rated?
The Rose Gaming Resort has a 4.3 star rating with 2,335 reviews.
When is The Rose Gaming Resort open?
The Rose Gaming Resort is open now. It is open 24/7.