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The Rose Gaming Resort
- Resorts
- Dumfries, VA
About this business
Location details
17680 Colonial St, Dumfries, VA, 22026, United States
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Absolutely the worst experience I’ve had with my family and I spent my youth backpacking
Business response:
Thank you for your feedback We are sad to hear that you did not enjoy your stay. We will work hard to improve the experience for all of our guests.
Business response:
Thank you for the feedback. We hope you'll give us another chance in the future.
I never received my breakfast
Business response:
Sorry to hear that your breakfast was not delivered. For future reference, We are always available to bring it to you upon request!
Business response:
We are sorry to hear that your stay was not up to our standard. Please reach out to us to provide more details as to how to better our guest experience.
Don’t bother staying here, stay at a local hotel and Uber there. The rooms are aesthetically appealing, but the mattress is rock hard and the pillows are cheap and lumpy. Their idea of a free continental breakfast is hanging a bag outside your door with a granola bar, an apple, a mufffin and a bottle of OJ, terrible! The burger place is decent, but the rest is junk. And also it’s a Pepsi property, yuck!
Business response:
We are sorry to hear that your experience with us was not enjoyable. We strive for excellence, and take all feedback seriously.
The entry door to the room major problem had to make several trips to front desk because I couldn’t get in front desk guy came upstairs opened it had to use great force to get out and locking the door was just as hard the
Business response:
We’re very sorry for the trouble you experienced with the room door and the inconvenience it caused. Thank you for your patience while our team assisted you.
The free breakfast was ridiculous. That was the only bad part and then the drinks at the bar were not strong at all for as expensive as they were.
Business response:
Thank you for the candid feedback. While I am thrilled to hear your stay was near-perfect, I must offer my sincere apologies for the lackluster breakfast. I'll pass the word to our F&B Management team. Thank you for staying with us and we hope you'll stay with us again.
Disappointed The hotel was decent. However, it is not a 4 star hotel as advertised when I booked my stay. Also most of the restaurants were closed during my stay, given the low occupancy rate. That was disappointing. I wanted to try 2 of them. In addition the hotel only has one sit down restaurant which is only open Thursday to Sunday. The rest are set up like your local mall foodcourt. The hotel is also unnecessarily rigid on certain matters despite their low occupancy. As an example I asked for a robe and was told inly gue... read more
The room was great but didn't have body wash and the bathroom wasn't to clean
Frequently asked questions about The Rose Gaming Resort
How is The Rose Gaming Resort rated?
The Rose Gaming Resort has a 4.3 star rating with 2,335 reviews.
When is The Rose Gaming Resort open?
The Rose Gaming Resort is open now. It is open 24/7.