This profile has been claimed by the business owner or representative.
The Shores at Clear Lake
- Retirement Homes
- Houston, TX
About this business
Location details
19400 Space Center Blvd, Houston, TX, 77058, United States
Get directions
Explored all the assisted living facilities in and around Clear Lake, Texas. Selected The Shires for my mother. After three months as a resident, absolutely made the right selection.
Beautiful facility. Very clean. Very responsive Director. Don't even know where to begin on the food. It's worse than hospital food. My dad had pulled pork last week that looked like canned dog food.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about The Shores at Clear Lake. We are dedicated to ensuring the long-term satisfaction and quality of life of our residents. Continuously evolving to meet the needs of today and tomorrow, we bring strength and stability to everything we do. We understand that home is not just a place, but a feeling and a way of life, and we take that seriously. Sincerely, The Shores at Clear Lake Team
We have had issues with administration not returning phone calls and issues with them keeping us updated on care issues and medication problems. We are going to be looking for a new facility and would not recommend to others looking.
Do not send your loved one here for memory care. The staff Is so poorly trained that they cannot provide quality care for residents who have dementia or other memory issues. The place is deceptively beautiful and they have a World Class chef but the amenities only serve to mask the sub-standard care.
Business response:
Hello. I want to stress that the health and well-being of our residents is our utmost priority. I can assure you our staff is very well trained to care for our residents. That being said, please know that your concerns are being heard. I would like to discuss your feedback in greater detail. Please give me a call at [removed]. I look forward to speaking with you. Nick Castillejo, Regional VP of Operations.
They definitely are not for someone that needs a high level of care or skilled nursing care. The caregivers wanted her to be more independent than she was capable of doing. They were several things we paid extra for and do not believe they were being done as expected, including dog walking and daily trash pick up. At the time, we chose this community because is was beautiful, they has a two bedroom apartment available, it was close to our family, and the food was delicious.
Frequently asked questions about The Shores at Clear Lake
How is The Shores at Clear Lake rated?
The Shores at Clear Lake has a 4.7 star rating with 176 reviews.
When is The Shores at Clear Lake open?
The Shores at Clear Lake is open now. It is open 24/7.