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The Shores at Clear Lake
- Retirement Homes
- Houston, TX
About this business
Location details
19400 Space Center Blvd, Houston, TX, 77058, United States
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The Shores is hard to get a hold of to let me know how my grandmother is. I can check on my grandmother during business hours, it is after hours that is hard to get a hold. The low numbers are low for COVID, but they won't let her go outside. I had to ask for the rent to be lower, ins They aren't allowing my grandmother to go to dining room. She is also coupe up due to COVID-19. I feel like the residents are felling like prisoners due to no activities.
Business response:
Hello, and thank you for your feedback on our community. While the COVID-19 numbers may be low, we are taking every precaution necessary to ensure we keep our residents and associates safe. I can assure you we are taking special steps to keep our residents fully engaged in fun socially distanced activities. I’d love to tell you more about the happenings and fun we have planned every day and discuss how we can better communicate with you after hours. Please give me a call at [removed] at your earliest convenience. Thank you, ... read more
Comparatively, I have looked many places and I would say it looks great, but looks are deceiving, it is not what it appears to be. I have been very impressed with the caregivers. The caregivers are good and caring but stretched to the limited and they are understaffed. It is not a medical facility in any way, shape, or form. The important and specific communication from management to the families is non existent and ,in fact, they are unresponsive.
Explored all the assisted living facilities in and around Clear Lake, Texas. Selected The Shires for my mother. After three months as a resident, absolutely made the right selection.
Beautiful facility. Very clean. Very responsive Director. Don't even know where to begin on the food. It's worse than hospital food. My dad had pulled pork last week that looked like canned dog food.
Business response:
Hello! Thank you so much for sharing your thoughts and experience about The Shores at Clear Lake. We are dedicated to ensuring the long-term satisfaction and quality of life of our residents. Continuously evolving to meet the needs of today and tomorrow, we bring strength and stability to everything we do. We understand that home is not just a place, but a feeling and a way of life, and we take that seriously. Sincerely, The Shores at Clear Lake Team
We have had issues with administration not returning phone calls and issues with them keeping us updated on care issues and medication problems. We are going to be looking for a new facility and would not recommend to others looking.
Do not send your loved one here for memory care. The staff Is so poorly trained that they cannot provide quality care for residents who have dementia or other memory issues. The place is deceptively beautiful and they have a World Class chef but the amenities only serve to mask the sub-standard care.
Business response:
Hello. I want to stress that the health and well-being of our residents is our utmost priority. I can assure you our staff is very well trained to care for our residents. That being said, please know that your concerns are being heard. I would like to discuss your feedback in greater detail. Please give me a call at [removed]. I look forward to speaking with you. Nick Castillejo, Regional VP of Operations.
They definitely are not for someone that needs a high level of care or skilled nursing care. The caregivers wanted her to be more independent than she was capable of doing. They were several things we paid extra for and do not believe they were being done as expected, including dog walking and daily trash pick up. At the time, we chose this community because is was beautiful, they has a two bedroom apartment available, it was close to our family, and the food was delicious.
Frequently asked questions about The Shores at Clear Lake
How is The Shores at Clear Lake rated?
The Shores at Clear Lake has a 4.7 star rating with 177 reviews.
When is The Shores at Clear Lake open?
The Shores at Clear Lake is open now. It is open 24/7.