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The Village at Sherman Oaks
- Retirement Homes
- Sherman Oaks, CA
About this business
Location details
5450 Vesper Ave, Sherman Oaks, CA, 91411, United States
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My parents moved into The Village just before Covid hit. It was a good move for them, as it has been a safe and comfortable place for them during the pandemic. They shared a very nice two bedroom on the independent living side until my mom passed away last month from natural causes. Because of Covid, it was difficult to find a place for a reception following my mom's funeral. Georgina, the dining room manager, really came through for us. She offered us the use of their private meeting room and the adjacent patio. This space ... read more
Business response:
Hello David, Thank you for your kind words. I am so very sorry for your loss, and please know all of us here at The Village have you and your family in our thoughts. We were more than happy to help during such a difficult time, and I'm glad we could accommodate your mother's reception and help take some stress off your plate. I will be sure to share your feedback with Georgina, as she will be very pleased to learn her assistance was much appreciated. We are overjoyed that your father has chosen to stay with us as a residen... read more
Unfortunately the care at the Village is quite poor and often dangerous if your loved one is in assisted living or memory care. When someone is in independent living, care is appropriate and generally good except for meal quality. My parents lived here over 10 years and when my mother was unable to care for herself Assisted Living became her only option. We hired a private duty individual for the day times however we could not cover the night hours. The staff were rough, uncaring and downright dangerous with rough care fr... read more
Business response:
Hello David, We truly value your feedback. The relationships we have with our residents and their families are of the utmost importance to us, and we continually strive to keep open lines of communication to ensure our resident’s health and happiness are always a top priority. I’m disappointed to see your comments as they do not reflect the personalized care and service we provide here at The Village. I would love to connect directly to address your concerns. You can reach me at 818.538.6728. I hope to speak with you soon. ... read more
I cannot say enough about "The Village"....my mom is 86 years young and this lifestyle is keeping her active, social and healthy. She is as busy as she wants to be (very active) and some choose not to be. The classes like aquasize and volleyball (with balloons) keeps spirits high. Bingo is huge as is Rummycube. I'm heading over there now for their holiday luncheon!
Business response:
Hello Randi, Thank you so much for sharing your feedback. It's wonderful to hear how much your mom is loving life at The Village and she is taking advantage of all the activities available. Sounds like she is quite the social butterfly! Hopefully, you enjoyed our wonderful holiday celebration, and we look forward to seeing you during your next visit. Thank you!
I have struggled with the decision to update my review because there are some wonderful people who work at The Village - but I feel I need to alert people. It's my hope that by posting this publicly, they'll take action to correct things. My mom was fortunate to have a wonderful private duty care giver who stayed with her a good portion of the day and night, BUT she couldn't be there 24/7 so I started to spend more time there, including overnight. What I witness was horrifying. My mom was in the memory care unit and at the t... read more
Business response:
Hello Susan, I am very saddened to see your review as it does not reflect the personalized care and genuine hospitality we provide our residents. We take all feedback very seriously and want to ensure we are addressing any concerns or issues. That said, I would love to speak with you directly about your comments and see how we can work together to resolve them. Please reach out to me directly at 818-538-6728. Thank you.
I moved my parents from Florida to Independent living at The Village of Sherman Oaks In April, 2016. They had 3 and 1/2 wonderful years. The elevators were a problem and the the food depended on the "new" chef and there were several. However, we didn't care because my parents were happy. In the fall of 2019, my parents needed more help and we hired aides for a while but that got costly and didn't seem to be enough. Thus, we moved my parents in November 2019 to assisted living. Jeff La Belle was the new director and... read more
Business response:
Hello Janet, We truly value your feedback. The relationships we have with our residents and their families are of the utmost importance to us. I am sorry to hear that you did not feel that same sentiment during some of your team interactions. I understand that managing the care of parents can be challenging and emotionally draining. We do our best to offer as much support and guidance as possible. I am sincerely sorry for the loss of your parents. My thoughts and well wishes go out to you and your family. Please don't hesit... read more
Thank you to the staff at The Village, and especially Director Jeff LaBelle, for working so hard to try to keep all the residents healthy and safe during these very stressful times. I have watched as the safety precautions have changed as the needs of the community and orders from the state have changed and I appreciate all the communication the families receive. My mom would have been very vulnerable all alone in her house and I am thankful she now lives is in a community that cares and pays attention to their residents.
The people at this facility could care less about business. Calls don't get answered and when you leave a message no one returns your call. Stay away from even talking to Patricia.
Business response:
Dear Kelly, we are very sorry we missed your call! Whether from a prospective employee or anyone else, we seek to get back to inquiries as quickly as possible. Our residents are our top priority and our reception center, which is the heart of this vibrant community, can at times be very busy. Please feel free to reach out to me directly at 818-994-7900 or you can message me on Yelp for my personal email address if you prefer to communicate by email. Sincerely, Jeff La Belle Executive Director The Village at Sherman Oak... read more
Our recent visit to The Village in Sherman Oaks was to to assess its suitability for a family member. We were so impressed! The facility is lovely, and so much to do. Movie theater, beautiful pool, card room, workout facility, lovely dining room, and so on. The staff is so friendly and informative. The rooms are clean and well-designed. I think we found the winner!
I had the need for a respite care facility and went to the Village At Sherman Oaks. I met Alison White and from that moment on everything was easy. I cannot say enough marvelous experiences with Alison. At every turn when I needed her assistance, even recently with another family member, she went out of her way to provide professional care and competent attentions. She is intelligent, intuitive and responsible. Alison and the others, the director Jeff, Tracey and Gabriela were kind to me and always helpful. I express my grat... read more
Frequently asked questions about The Village at Sherman Oaks
How is The Village at Sherman Oaks rated?
The Village at Sherman Oaks has a 4.3 star rating with 184 reviews.
When is The Village at Sherman Oaks open?
The Village at Sherman Oaks is open now. It is open 24/7.