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The Village at Sherman Oaks
- Retirement Homes
- Sherman Oaks, CA
About this business
Location details
5450 Vesper Ave, Sherman Oaks, CA, 91411, United States
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The facility has unprofessional staff.... they loose caregivers personal information and don't seem to care. I was on the phone with Christian asking him why do they always misplace people's personal information???? He answer was.. "Did you call here to give me your opinion or is there anything you need!!! Very RUDE. I asked to speak with his supervisor and he HUNG up on me
Business response:
We are sorry to hear about your experience, Diane, as it does not reflect The Village's values nor the ongoing training our staff members receive. As a community that values exceptional service, we appreciate your feedback and will use it for training purposes in the future. We have established protocols to obtain and retain personal information of those private duty attendants working within our community that our staff members follow, and would like to discuss this situation further. You can reach me at 818-994-7900. Si... read more
This place is infested with bed bugs. They are trying to treat them by treating each unit but they need to exterminate the entire building. They continue to find hundreds of bed bugs in each unit and then each elderly tenant needs to be moved for days which is incredibly hard. Mattress box spring everything thrown away and still beg bugs throughou the building. We are spending money replacing items and hiring extra care for our mother. It is a nightmare and they are not handling it properly.
Business response:
Hi MLS F. We sincerely apologize for any inconvenience this situation is causing your loved one. While typically not dangerous, bed bugs are fast and can spread easily. For that reason, we treat this issue very seriously. From the moment we were informed, we took immediate action to eliminate the problem with a procedure that is designed to stop the spread and eradicate the pests as quickly and as effectively as possible. We continue to work with experienced pest control contractors to manage any outbreaks. My door is alwa... read more
This place is infested with bed bugs. They are trying to treat them by treating each unit but they need to exterminate the entire building. They continue to find hundreds of bed bugs in each unit and then each elderly tenant needs to be moved for days which is incredibly hard. Mattress box spring everything thrown away and still beg bugs throughou the building. We are spending money replacing items and hiring extra care for our mother. It is a nightmare and they are not handling it properly.
Business response:
Hi MLS F. We sincerely apologize for any inconvenience this situation is causing your loved one. While typically not dangerous, bed bugs are fast and can spread easily. For that reason, we treat this issue very seriously. From the moment we were informed, we took immediate action to eliminate the problem with a procedure that is designed to stop the spread and eradicate the pests as quickly and as effectively as possible. We continue to work with experienced pest control contractors to manage any outbreaks. My door is alwa... read more
I recently moved in one of my Parents into the Assisted Living and lets just say that the director Milagros Gonzalez made the transition extremely easy for me and my mother. I think it helps that I didn't have any unrealistic expectations because I know elderly care is expensive and just like everything it is a business. Milagros was so kind, and was able to explain the regulations and policies, she was also able to address all my concerns. If you're thinking of moving your parents just know to have realistic expectations. M... read more
My father spent the last ten months of his life at 'The Village of Sherman Oaks' and we absolutely have no regrets. He moved from his lovely house in the hills into a beautiful one bedroom apartment that had a huge kitchen, nice bedroom, living room and most important a roomy walk in closet. The maintenance crew were very efficient and helpful when it came to hanging his artwork and flat screen tv. His apartment was full of sunshine along with a great view. The staff at 'The Village" was always helpful and cheery and made al... read more
If you're unable to be present for a parent in assisted living and even in the finality of Hospice Care; this is not the place to be. What used to be an experienced staff of caregivers has been reduced to people who seem to have less training than what one learns normally in taking care of your kids or a parent. The price can go up steeply very quickly and the services provided are less than what I'd want for someone watching my dog let alone my parent. Hospice came in and did a great job and left instructions and yet my Da... read more
I love all the people working here. They are all super nice to the residents and their families. For years they had a problem with the elevators, but they seem to have corrected the issue now (fingers crossed). The food is pretty good and the facilities are beautiful. It is expensive though and they constantly raise prices while lowering amenities.
My mom and dad were both here and in independent and then assisted living. The experience was nothing short of fantastic. I have read a lot of the negative reviews on this site and the only one I agree with is the elevator problem. It never seems to get rectified. But the med techs are fantastic, Sandra is fantastic and activities people are all first rate. The facilities are the very best from the putting green to the dining room. I read on one of the reviews that someone one was having trouble getting help to urinate. The ... read more
My Mother has lived there for less than a year and I would NOT recommend this place to anyone. It is a fire trap. There are only two elevators in her building. There are hundreds of people living in that building. Since she has lived there, one of the two elevators is out of service on average every 2 to 3 weeks. I have learned that The Village is under contract with an elevator repair company. That company gets paid whether or not the elevator breaks down. Because of this there is not an incentive to come right out and fix ... read more
Frequently asked questions about The Village at Sherman Oaks
How is The Village at Sherman Oaks rated?
The Village at Sherman Oaks has a 4.3 star rating with 184 reviews.
When is The Village at Sherman Oaks open?
The Village at Sherman Oaks is open now. It is open 24/7.