Thousand Oaks at Austin Ranch

I have lived at this property since Nov 2015 and I highly recommend them. Not only is the maintenance staff really quick to address and resolve all property and apt unit issues but the staff is very accommodating, professional and caring!! They definitely go the extra mile to take care of their residents.....My most FAVORITE manager and staff member is SHARON THIBODEAUX. She has addressed every need and concern I have had with a spirit of excellence and kindness. I feel this is so important when choosing s place to live and of all the places I have lived this is definitely THE BEST!!

My only complaint about living here is the lazy-ass residents who think it’s OK to leave furniture (sofas, mattresses, tables, etc.) all over the complex instead of taking it to one of the many dumpsters on the property. And those who don’t pick up after their dogs.

Wonderful!

I’ve been here for almost three months now. The process of getting in the apartment was awful. My first leasing agent didn’t even put down anything we had discussed, I told him I would come in on a certain day to sign the lease. I show up and they had no idea who I was. So we had to start the process ALL over again. I was suppose to only pay $40 app fee and $500 of my first full months rent. The leasing consultant couldn’t get a hold of someone and I had to pay $150. I don’t mind paying but don’t tell me something and not do it. Then getting ahold of anyone is IMPOSSIBLE!!! They say the will leave them a message and they will call back. It took me writing a review to get anyone’s attention. I was suppose to speak with the manager about the POOR customer service and never got in contact. The environment and community are great so far but the apartment isn’t worth what I am paying and I wish I haven’t signed my lease and looked else where.

The main problem I'm seeing right now is that I cannot find a number to report suspicious activity to. There is currently a white pick up truck parked right outside my baby's window... two adults making out and laughing loudly as well as drinking glass bottles of beer and peeing in the bushes... I walked down and asked them to be quiet and they laughed and said they are just locked out of their apartment. We have never seen that vehicle or either one of the people that I spoke to so that's very unlikely. I have searched the Thousand Oaks website and can't seem to find a complaint hotline or anyway to alert the patrol. Not very happy with the fact that we have people patrolling the grounds yet they don't catch things like this that have been going on for hours... *side note- the couple, possibly don't even live in the Thousand Oaks complex, has since gotten in the back seat of their pick up and are remaining quiet- presumably having sex- right outside my front door. Not happy with this at all.

It's pretty awesome when you live in a community that cares about you the way this community cares. My wife and I were gone and a shipment of chairs came 5 days early while we were away. Edvin Cisneros, on his own time, went to our apartment and pulled the shipment off of our front porch and took them to the leasing office for us. Thank you Edvin, we appreciate you!

Thank you Edna Correia for professionally resolving an issue!