Thrive Pet Healthcare - Terrell Plaza

Holly B. 

on Yelp

2 years ago

When we first started going there I would definitely recommend them. Now....not so much. I've had appointments twice now where the clinic wasn't open because the front desk staff didn't come in to unlock the clinic. I have been trying to call them for the past few days to get a prescription refill for my dog and no one answers. I stopped by and the clinic is locked. Lights are on but no one came to the front when I knocked and I didn't see anyone in the back either. So now we're left with trying to figure out whether or n... read more

ginna k. 

on Yelp

2 years ago

I love Dr. Beach who helped me get moving with a heartworm treatment for my 10yr old retriever. That's the ONLY reason I went back because they are way overpriced. Not one bit affordable. I went back for rabies shot (which says on their website is only needed every 3 years) , flea meds and an allergy shot. $550 and a different vet later I'm wondering why my ten yr old dog got REtested for heartworms and I was told dr. Beach was treating him "old school way of thinking, dewormed when he doesn't have worms other than hea... read more

Marcela G. 

on Yelp

2 years ago

i repeat do NOT TAKE your fur baby here. if i could leave a negative star i would. let me share my story. yesterday took my cat to animal hospital in floresville and she got diagnosed with cancer. doctor was amazing and actually cared about our money and my kitty. did everything he could for her. unfortunately we caught it too late because of this dumb *** place!! i took her in 3 times to this place because she was having drooling, not eating and had redness under her tongue. first visit was in early march with dr cyle richa... read more

Prieta X. 

on Yelp

3 years ago

I scheduled an appointment after the vet here told me my dog has a mast cell tumor and wanted to do surgery and dental at the same time. My frenchie is 11 years old and I wanted to do more diagnostics before I made my decision. I scheduled an appt and was told that I would have to pay urgent care fee because my dog is sick. He is not sick. Still acting like a puppy. They refused to do blood work on him even though I tried to get it 2 previous appointments. And after waiting to see a vet in a room and requesting blood w... read more

Nicole S. 

on Yelp

3 years ago

Our experience with Dr. Mallory Cade and her tech, London, was friendly and conversational at first. Cade was very informational. Unfortunately, we had a bad experience with the tech giving my doggie her shots. She became cold and almost scared of my dog where she injected her multiple times (3-4) before administering the dose. It was very bothersome for my husband and I to see our doggie in pain or yelp. There was no kindness toward our dog. Usually, we see them at least pinch the skin to help prevent pain from the needle, ... read more

Krista D. 

on Yelp

3 years ago

Updating to change this. Wish I could leave zero stars The receptionist is the rudest most unprofessional person I've ever encountered. Again trying to fill my dogs prescription and she has excuses as to why they can't call 1800petmeds. Keeps saying I can get it in office (again more expensive). So instead of trying to help someone out, she hangs up on me. Truly if they cared about their customers or the animals that they serve they would not act like this. I wanted to love this place...but I don't. I signed up for... read more

Pelassaria B. 

on Yelp

4 years ago

Thrive "Affordable" Pet Care doesn't understand what "affordable" means, and Thrive is a good example of the problem with healthcare. Thrive will not reveal its pricing to anyone without first paying $38 consultation fee which includes----- really nothing except you having to wait 1-2 hours past your appointment only to be given an exorbitant price. Whether you say "yes" or "no", you still lose $38 ($53 if you called the Petco by North Star Mall). I understand that there are various issues that can arise, but there has to be... read more

Lori B. 

on Yelp

4 years ago

Horrible customer service. My kitten had a poop emergency and I had to pull over so he wasn't covered in poop for his appointment. This made me late to my appointment. Upon arrival, the receptionist didn't greet me and attended to other walk in's. I explained why I was late. The receptionist stated that I should have called her and since I didn't she was not going to allow my pet to be seen. I was less than 30 min late. I will never return to this place again... complete lack of compassion. 

That's My D. 

on Yelp

4 years ago

Shit, no one acknowledged me when I walked in and waited an HOUR AND A HALF for a scheduled appointment.