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Tim Duvall
- Mortgage Lenders
- Colorado Springs, CO
About this business
V.I.P. Mortgage, Inc. wasn’t started as a company, but as an idea. An idea that the mortgage lending process could be simplified. An idea that the dream of homeownership is very much alive and well. And, an idea that the people working on your loan understand what you are going through because they have been there themselves. Founded by Marine veteran Jay Barbour in 2006, V.I.P. Mortgage, Inc. has grown from a single office with two loan officers in Scottsdale, AZ, to over 20 brick and mortar branches (across many states) w... read more
Location details
2438 Research Pkwy, Colorado Springs, CO, 80920, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by V.I.P. Mortgage, Inc.
Lack of proactive communication to advise on delays. Did not keep team, buyers or sellers advised of situation related to delays in obtaining appraisals. When pushed to explain, it was adequate, friendly and professional. Don’t consider it acceptable to ever state that you are busy and that contributed to delays. Electronic document system was excellent and easy to use. Overall, an impersonal customer experience that had to be consumer driven.
Verified by V.I.P. Mortgage, Inc.
Just overall the process was very frustrating and requirements were not clear on what was needed and seemed to keep changing week to week.
Verified by V.I.P. Mortgage, Inc.
Tim did
Verified by V.I.P. Mortgage, Inc.
The number of documents required was absurd.
Verified by V.I.P. Mortgage, Inc.
We felt that information wasn’t communicated well between the home builder and the lender and we were the middle man attempting to communicate information from one party to another. We would have liked more information and better communication on exactly what documents were needed and when. It got complicated and rushed towards the end. Appraiser was stingy about superficial items on the house that would delay closing if they weren’t fixed. Items that are small and insignificant.
Verified by V.I.P. Mortgage, Inc.
Failed to meet our agreed upon closing date which was discussed months before closing and closed a week late which cost me ~$600 in construction loan interest and utilities.
Frequently asked questions about Tim Duvall
How is Tim Duvall rated?
Tim Duvall has a 4.9 star rating with 820 reviews.
When is Tim Duvall open?
Tim Duvall is closed now. It will open tomorrow at 8:00 a.m.