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Timber Dental
- Dentists
- Portland, OR
About this business
Location details
3500 NE Martin Luther King Jr. Blvd., Portland, OR, 97212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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3 experiences where I was led to believe that 1 appt would suffice but had to have repeat appts to get things handles properly. Possible Insurance Abuser. Not interested in patients pain management, only return visits $$$ + on another visit to discuss a permanent tooth replacement, Timber dental was more expensive WITH INSURANCE than Perfect Choice WITHOUT Insurance... possible insurance abuser. Saddened by this new world we live in.
Timber Dental staff do not speak appropriately with their patients. What disturbed me most was not being believed, acknowledged or listened to. I have roughly 40 years of customer service experience and you Never accuse a customer of essentially lying. When I became angry the manager was only concerned about her feelings. She kept denying that I left my retainers at the dental office. Instead, she should have used Active Listening to try to understand my recollection of events. She and another staff shut me down and re... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, A.. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Timber Dental
Easily the worst first experience at a dental office ever. I called because I had a broken tooth and due to change in insurance I needed to find a new dentist. This is already a scary endeavor for me as I have real dental fear. (Side note- this was noted on my intake paperwork that clearly no one read) They told me they couldn’t see me for four days. Ok fine- I scheduled for 1pm on a Monday. They texted me the next day and moved my appt to 1:30. Ok- probably just a scheduling conflict. I arrived at the office and waited 40 m... read more
This review is intended to warn anybody seeking emergency dental services, or those with any level of dental anxiety, to avoid this organization like the plague! I badly cracked a tooth Wed, exposing a nerve and resulting in blinding pain. I followed Timber Dental’s aggressive online marketing for emergency dental services and was scheduled same day. When I got there I met my dental provider, Dr. Salar. She was professional, confident and clearly unable to have amassed more than a few years as a fully credentialed dentist, ... read more
They send way too many text message reminders. Seriously. Expect no less than five messages for any given appointment. Plus expect a text message to asking you to review them.
Business response:
Hi Jordan, thank you for the feedback. We strive to find ways to be helpful to our people whom we know and love, though we apologize for missing the mark. We will make sure to work on that better balance for your next visit!
Google reviews are false. Timber Dental is only good if you like coming back for the same appointment because they don't have the tools to work on your teeth and if you want to pay 500% over their estimate for out-of-pocket work. Nothing like a $771 bill due at your appointment they said before would only be $136. If you want that kind of shock, Timber Dental is the place for you.
Usually I have a great experience here but the person checking me out straight up lied to me and told me that I didn’t pay for a fluoride treatment during my last cleaning. I told him I did not, and when I asked him for the paper work he didn’t have it so I know he was just trying to up charge me. The dental hygienist was great but the customer service was horrible.
Business response:
Hi Jack, thank you for taking the time to leave us feedback. We always appreciate hearing from our patients, as it gives us the opportunity to improve. We are always striving to provide our guests with the best dental experience and we're sorry you didn't receive that experience. Please give us a call at 503-765-7355 to speak with us about your concerns, we are always happy to speak with you and we would appreciate the opportunity to correct your experience. We hope to hear from you soon!
RecommendedEntire staff ensured visit was pleasant.
Frequently asked questions about Timber Dental
How is Timber Dental rated?
Timber Dental has a 4.7 star rating with 1,485 reviews.
When is Timber Dental open?
Timber Dental is open now. It will close at 5:00 p.m.