Timpson Watch and Jewellery Repairs

Keith B. 

on Birdeye

3 months ago

Great service at the shop, but once it reached the workshop the trouble started. Took weeks to get a quote for the repair, once received I asked a question wrong thing to do as I was promised an answer which never happened. Chased again a few weeks later, promised an answer yet again never happened. Phoned again and asked why I didn't get a call, told I'll get someone to phone you. Another couple of weeks passed no call, so called and requested the watch be sent back. Another couple of weeks passed, phoned again this time to... read more

IH B. 

on Birdeye

3 months ago

I took a necklace with a broken chain to be repaired. The woman in the shop was really helpful. She took photos, make a sketch and suggested that the chain could be soldered. It was sent off to the workshop. I then got a phone call from the workshop saying that they were not sure if the chain was gold or a base metal. I was surprised as I had believed the whole things was gold but I still wanted the repair. The person I was speaking to seemed to imply that they could not solder base metal and for whatever reason the chain wa... read more

Matt D. 

on Birdeye

3 months ago

I like the fact my watch was returned quickly. This was however after I had submitted the watch on the basis of it failing after a previous repair. Which did not solve the problem , The problem which I had communicated to the repair shop was complex. To receive the watch back from Timpsons without any feedback / explanation / apology from the repair shop is disappointing . If it fails again I will naturally be very disappointed. Why did the repair shop not communicate an answer to my information and explain what they found a... read more

Michael C. 

on Birdeye

3 months ago

Thank you for Repairing my Dam Busters watch, but it’s not keeping time. It is loosening approximately 8 minutes in 3 hours. How can I Return it to you for ADJUSTMENT??? 

Jayde B. 

on Birdeye

3 months ago

I thought they would be able to repair my bracelet as they fixed my other one of the same make previously- they had to send it away which took roughly 5 weeks and it came back still broken saying that they couldn’t fix it due to the metal type even though they fixed a previous bracelet of the same material not sure it should’ve taken that long to get it back to me if they couldn’t fix it Just glad I hadn’t paid beforehand