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Timpson Watch and Jewellery Repairs
- Watch Repair
About this business
I am extremely disappointed with the service I received. I took my Festina watch in for a lifetime battery replacement. The battery was changed in-store, but the watch stopped working after just one day. A few weeks later, I returned with both the receipt and the warranty. The staff member spent around 30 minutes trying to remove the battery before telling me it couldn’t be done in-store and that the watch had to be sent to their service centre because they had “special equipment.” Shortly afterwards, I received an email ask... read more
I handed my Omega watch over to a delightful person at Timpson's in Carlilse on 11th Dec 2025 (!) and only had it returned to me on 24th July 2026!! 225 days it has taken them to service my watch. 225 DAYS.. Lost in the admin, people on the 'bench' not knowing what was happening, escalations to head office and the lack of coms generally - all contended with to have a simple service on my Omega. This has not been a good experience at all - and all at a cost of £600. Mind you that's only £2.66 a day if you take the time they h... read more
Awful experience dropped off gold chain with damaged end that the clasp needed reattaching Told what it would cost and picture taken 4 weeks later called to say chain could not be repaired When I collected chain in 5 pieces very twisted and wrong paper work included Was told was too brittle to be repaired and that it had been damaged in transit It was made to seem if it was my fault it was damaged in transit even though picture was 1 end only damaged new picture showed it in 5 pieces I have accepted that the chain brittle bu... read more
Pretty poor experience. Damaged my watch trying to change the battery when it's a simple pop off cover. Some deep scratches on the rear and front. Sent it away to head office, came back with no repair. Was given a number to ring head office, but did not even attempt to repair the damage. Definitely lacking experience and knowledge
Took 5 visites to workshop to get problem sorted. Thankfully last visit the problem was sorted at no extra cost I am so grateful as I do not have a lot of money and it was a present from my youngest daughter when she got married. So I say again it’s going well and Abigail thankyou to everyone.
I don’t collect my watch nobody told me it was ready to collect. Someone else must have taken it
I have had to take my watch back yet again as it is malfunctioning once more. Some of the staff are very friendly and helpful though.
Initially thought excellent service replacement apple watch face, polite and quick service, but after a month in the sun the face lifted and the watch looked just as it did when I took it in. They did not believe that the watch had not been dropped again and would not help. Both my husband and son work in the adhesives industry and know exactly what had happened but as Timpsons just send the watches off and have no knowledge they don't really know what they're talking about! Will never use again.
Had my Nixon watch quoted to repair I excepted the quote then I got phone call to say they couldn’t do it and was returning it when I got watch back it was worse than before the tide hand had come off during quotation watch had not been repaired
Frequently asked questions about Timpson Watch and Jewellery Repairs
How is Timpson Watch and Jewellery Repairs rated?
Timpson Watch and Jewellery Repairs has a 4.4 star rating with 203 reviews.
When is Timpson Watch and Jewellery Repairs open?
Timpson Watch and Jewellery Repairs is open now. It is open 24/7.