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TMG Property Management Services NW, LLC
- Property Management
- Vancouver, WA
About this business
Location details
7710 NE Vancouver Mall Dr, Ste B, Vancouver, WA, 98662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I've been living in a TMG property for almost one year. During this year the company has been disorganized, unresponsive, and unprofessional. I'd had to follow up time and time again on maintenance requests, on lapses of months without garbage service (happened twice in less than one year, the longest gap was 2.5 months because TMG didn't pay the bill), and too many other issues to list here.
The process to move in was made extremely simple by TMG, there were little things throughout the apt which were damaged and did not bother me. I worked with Gabe and he made note of them so that I would not be charged when moving out, which was fine by me. Now the move out process has been a nightmare. Moving out the apt was left in excellent condition and deep cleaned but TMG is charging the deposit plus an additional $500+ for a set of forgotten dumbbells and a few water bottles in the refrigerator. A walk through was even... read more
I had a bad experience with the company, don’t know if it’s a general service due to company policy, but it seems very discriminatory and biased. I am an applicant who was approved at IDM which is a great management company, however my daughters father and I co parent, so we decided to continue co parenting and since he was already approved with TMG, I submitted my application to qualify for a larger (sqft) space, the relocation manager denied my application, I understand that my credit is not the best. But I explained to he... read more
The management staff left all my stove burners on on high, as well as my oven on, during a *** inspection of my apartment while I wasn’t home on New Years Eve. Like, walked away and closed the door with the stove glowing res all afternoon with nobody home. Fortunately, I came home early from work to discover the situation - including the kitchen cabinets that had melted from the heat. The office staff had posted the wrong dates that they wouldn’t be available, so while I thought that someone would be available that day durin... read more
Business response:
Per our communication with you earlier today, we will have your last concern resolved on Monday. We do appreciate your patience and understanding.
I do not recommend renting from TMG. After they agreed I was overcharged for my final utility bill, they are unwilling to simply call the utility company and resolve the issue. During my entire renting experience they were extremely slow to respond and generally unhelpful, but upon move-out, their unhelpfulness has cost me even more money.
Business response:
Thank you for taking a moment to voice these concerns. We're sorry to hear that you view our team in this light, but we can assure you that our team is striving to offer the highest level of customer service. It has been a pleasure assisting you through your situation, however, our team has done all that we can do in this case. We have asked that you reach out to the City of ***** for a refund, but unfortunately, it is in their hands now. You're welcome to reach out to their team again for more information on this situation.... read more
Terrible experience with this office. No communication from staff after application filed for 7 days! Not the 48 hrs promised. Then 3 more days to be told someone applied for the house we wanted 3 hrs prior. Staff did not return calls, and when reached was told they are too busy to talk, call back next week. Completely unprofessional all around. Home owners should be warned they are losing copious amounts of revenue as homes sit empty while applications for those homes go unanswered. As contrast, a competitor was able to ret... read more
Business response:
We are so sorry to hear this. Our team is dedicated to providing our residents with the attentive, high-quality service they deserve, so it is disappointing to hear you feel we missed the mark with you. We will be taking this feedback into account as we move forward and if you have any remaining questions or concerns for us, please contact us when you can. Thank you.
Horrible company to deal with. What I nightmare. Hope you never have to do the same. They will tell you one thing and do another (i.e. tell you have time to pay them then initiate suing you the next day or they were already in process and don’t stop things from going forward). Worst than the worst collection company you can imagine. Never miss a payment or you will be in trouble. If you have them for your HOA company - good luck, expect constantly rising HOA fees. Get together as Homeowner’s and run your neighborhood togethe... read more
Business response:
I’m sorry to hear that your experience was less than satisfactory. I’d just like to clarify that we are not a collection company and association assessments followed up on in accordance with your community’s collection policy. As for the our community assessments, Management works with your Board to help develop the budget, and the budget is approved by the Board. If you’d like to discuss what transpired on your account so we can make any needed corrections or review the budget and where the funds are allocated, please conta... read more
In my experience customer service was rough almost rude I still rented a house thru TMG about 2 yrs later Ms Julie A******* joined this company and completely changed/elevated the customer service interaction, nice,polite,promptly responding to calls, messages, maintenance requests etc
Business response:
We are sorry to hear we did not leave you with a good first impression. However, we're grateful you gave us another chance to give you amazing customer service. Your satisfaction is highly important to us, so never hesitate to reach out if you ever run into any issues or have any other questions!
Jessica R*****’s response time to an email request for follow up was extraordinarily quick. Please acknowledge her customer service skills.
Business response:
Thank you for the review!
Frequently asked questions about TMG Property Management Services NW, LLC
How is TMG Property Management Services NW, LLC rated?
TMG Property Management Services NW, LLC has a 4 star rating with 958 reviews.
When is TMG Property Management Services NW, LLC open?
TMG Property Management Services NW, LLC is closed now. It will open tomorrow at 9:00 a.m.