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201 School Street, Suite 200, Williamston, MI, 48895, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Active Duty and Veterans use at own risk. After getting the run around from ***** decided to give Top Flight a chance. Told the loan representative from the beginning the purpose of the cash out refi was to make repairs (replace A/C) and improvements to my home that is 100% payed for. Loan officer attempted to get an appraisal waiver sense I had just payed for an appraisal for the ***** Bank nightmare. Top Flight would not give me the waiver and thier appraisal fee was more then what I payed through *****. Top Flight was wil... read more
Business response:
Hello ************************, First and foremost, thank you for your service! I appreciate your feedback, and I am very sorry to hear that we could not help you. After speaking with the team that assisted you with your loan and reviewing it myself, they attempted to do what they could. However, after reviewing the appraisal from the previous lender, we were able to offer you a 203K loan, which would have allowed you to get the A/C repaired, and paint job completed through the loan. I understand this was not what you were l... read more
This company has a serious communication problem. I will say no more. Frankly any potential borrower would deserve better than my own experience and I would suggest strongly you steer clear. My loan officer was ******* “****” ***** and was a complete failure. I do not post this review with animosity just based on fact.
Business response:
Hi **************, Thank you for your feedback. This feedback helps us discover our gaps so we can improve our process and better serve our customers. At the time, we had just started using a new system, which is still no reason for you to have this experience. However, we have since improved our system to ensure this does not continue to happen. I am sorry we were not able to assist you. We are here to help if you ever need our services. I wish you the best. Thank you.
Was told we were approved for a loan and they ended the process without notifying us.... stop answering their phone.... I asked in email if they could send everything in writing concerning the outcome of the loan and haven't heard anything for a month or more
Business response:
Hello, I am very sorry to hear about your bad experience. The Loan Officer on the loan made contact with Mr. Range on 8/26/2021 to further explain the reason he was not able to proceed with the loan application. The Loan Officer has made every attempt to resolve the issue. However, is unable to proceed with the loan application at this time. The Loan Officer did provide a recommendation. Top Flite Financial, Inc would love the opportunity to assist you in the future. Please reach out to Top Flite Financial, Inc when you are ... read more
Top flite gave me a runaround, told them up frount I want cash out to repair a bad spot in my log home I'm out over 500$ and then they say they can't, do it because of damage to log , Now I Remind you they was told up frount! I'm not a happy camper appraizel cost me over 500 $ and now nothing!! Robert M Dillard
Top Flite Home Loans NMLS 4181 has a 4.3 star rating with 141 reviews.
Top Flite Home Loans NMLS 4181 is closed now. It will open on Monday at 8:30 a.m.