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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
We walked off the lot a happy customer with the truck we were looking for
Business response:
We're so glad to hear that you found the perfect truck! Thank you for choosing us, and we're thrilled that your experience was a positive one. Enjoy your new vehicle, and we look forward to serving you again in the future!
I love my Platinum Ford Explorer. Our sales guy was great. The only suggestion I would recommend is LESS HAGGLING. Put your best foot forward (offer) and shorten the time spent trying to come to terms. The amount of time spent at the dealership to come to terms was too long. We still left very satisfied and that is what matters. Overall, we really dealt with great people and I definitely would be a repeat customer. What's going to really seal the deal for repeat purchases is the service department, which I have not encounter... read more
Business response:
Thank you for your valuable feedback! We're so glad to hear you're happy with your Platinum Ford Explorer and had a positive experience with our sales team. We appreciate your suggestion about reducing the time spent negotiating and will certainly take that into consideration to improve the process. We're thrilled that you are satisfied overall and look forward to showing you the same level of service in our service department. We hope to continue to earn your trust for future purchases!
The sale went smoothly. Farley went over the options on the inside of the truck. GHD demonstrated how to use the options we were unfamiliar with. Everyone was nice and friendly!
Business response:
Thank you for your review! We're thrilled to hear that your sale went smoothly and that Farley and the team took the time to walk you through the truck's features. It's great to know that everyone was nice and friendly. We appreciate your feedback and look forward to assisting you again!
Very pleasant transaction. This is the second vehicle we have purchased from Farley at this dealership. Farley is very friendly. helped us with options, demonstrated options that we on our vehicle.
Business response:
Thank you for your wonderful review! We're so glad to hear that Farley made your second vehicle purchase just as smooth and pleasant as the first. It's great to know that he was able to help you explore all the options and features of your new vehicle. We truly appreciate your loyalty and look forward to serving you again in the future!
Amazing experience! Considerate, kind, patient, straightforward. Cas went above and beyond to meet every one of my financial needs right down to the penny…literally. My entire experience from the initial vehicle inquiry phone call to closing the deal was the best experience I’ve ever had. Huge fan. LOVE this place. In case something glitches and there is not another survey for Rafael Morales and Noe, they were by far THE BEST salesman I have ever worked with…. So many positives. Top Notch customer service skills. Opening the... read more
Business response:
We are absolutely thrilled and deeply touched by your incredible review! Your detailed and enthusiastic feedback highlights everything we strive to achieve in customer service. We're honored that your experience exceeded all expectations, from the initial phone inquiry through to the final vehicle delivery. Your special recognition of Rafael and Noe is particularly meaningful. Our team takes tremendous pride in providing personalized, considerate service that goes beyond simply selling a vehicle. We appreciate that they took... read more
Up front, honest and efficient transaction. Professional and Customer focused! Will definitely do business again.
Business response:
Thank you for your outstanding review! We're delighted that you experienced an up-front, honest, and efficient transaction that met your expectations. Your feedback highlights our commitment to professional, customer-focused service. We truly appreciate customers like you who recognize the importance of transparency and quality service. Your willingness to return and do business with us again means a great deal, and we look forward to continuing to provide the high level of service you experienced. Thank you for choosing our... read more
Very helpful and kind. Would absolutely work with Farle again. He's very knowledgeable and great at what he does
Business response:
Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role. We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service. We look forward to the opportunity to work with you again in the future!
Jonathan was very accommodating and pleasant to work with. I would recommend him to my friends.
Business response:
Thank you for your fantastic review! We're thrilled to hear that Jonathan provided such an exceptional experience that you would recommend him to your friends. Personal recommendations mean the world to us, and Jonathan clearly demonstrated our commitment to outstanding customer service. We appreciate you taking the time to recognize Jonathan's accommodating and pleasant approach. Feedback like yours helps motivate our team to continue delivering top-notch service. Thank you for choosing us, and we look forward to serving yo... read more
Your dealership needs to come up with a better system, first come first sale.....my wife and I drove over an hour to purchase a vehicle from you guys, only to find out that there where 2 other potential buyers for the same vehicle. Luckily we were able to purchase the vehicle we wanted only to the hard work of our sales team. Didn't work out so well for the other customer. Should be able to put down a deposit of some sort to reserve the vehicle. Just saying
Business response:
Thank you for your constructive feedback and for sharing your experience with our dealership. We appreciate your candid review and understand your suggestion about implementing a vehicle reservation system. Your point about having a more structured process for managing potential vehicle sales is well-taken. The uncertainty of multiple interested buyers can create unnecessary stress for customers, especially those traveling significant distances like yourselves. We're grateful that our sales team was able to help you successf... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,407 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.