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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I phoned about a car advertised on your site for a used car on Wednesday evening to pay cash and purchase for our nephew. I was assured by Jaden that the car was still available and was made an early morning appointment on Thursday the next day. I received a phone call the next morning as we were pulling into the car lot by the used car manager asking if we were still coming. The appt was for 9:30am it was exactly 9:30am. We were met by Jaden taken to a small office and questioned about the car we wanted to purchase and aske... read more
Business response:
We understand your frustration with the miscommunication regarding the vehicle availability and the experience you had during your visit. It is disappointing when expectations are not met. We recognize that clear communication about vehicle availability is essential, and we understand how frustrating it must have been to learn that the car you were interested in was no longer available. The situation you described does not reflect the level of service we strive to provide to our customers. We appreciate you taking the time t... read more
I am absolutely furious with my experience at Town East Ford in Mesquite. I spent three days going back and forth with a sales guy named Saul about leasing a Ford Mach-E Premium. We agreed on the terms, and I made sure to confirm the details not once, not twice, but three separate times before making the drive—because I live an hour away! I even messaged Saul right before I left, and he told me the car was ready and waiting for me. So imagine how pissed I was when I got there and Saul suddenly tells me the white Mach-E we ag... read more
Business response:
We understand your frustration with the situation regarding the Ford Mach-E Premium you were interested in leasing. We are sorry to hear that you feel this way about your experience. Your time is valuable, and we recognize the effort you put into coordinating this visit. The situation you described does not reflect the level of service we strive to provide our customers. We take situations like this seriously and would welcome the opportunity to discuss your experience further. Please contact Lance Smith at jsmith02@vtaig.co... read more
Price was thousands higher when I got there than advertised on Car Gurus. Dealer add ons. Bait and Switch. Didn't appreciate that.
Business response:
We’re truly sorry to hear about your experience, Tom. We strive for transparency and customer satisfaction, and it’s clear we fell short in your case. Your feedback is invaluable to us, and we’ll use it to improve our communication and service moving forward. If you would like to discuss your situation further, please reach out to Lance Smith at jsmith02@vtaig.com. Thank you for sharing your thoughts.
Overall I was happy with the experience. Kikki, though new, was courteous and respectful, making her someone I’d consider working with again as she gains more experience and product knowledge in her sales role. However, the experience was marred by the unexpected addition of approximately $3,000 in options not included in the advertised price. It felt deceptive, as if the dealership deliberately advertised a lower price to lure customers, only to add significant costs later. This should have been addressed upfront, especiall... read more
Business response:
Thank you for sharing your detailed feedback. We’re pleased to hear that Kikki made a positive impression with her courtesy and respect, and we appreciate your willingness to work with her as she continues to grow in her role.
Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took... read more
Business response:
Bobby, we appreciate you taking the time to share your experience with us, and we sincerely regret that your visit did not meet your expectations. While we are glad to hear that Jermaine and one of our managers provided you with professional service, we recognize that the communication challenges you encountered were less than ideal. Your feedback is invaluable in helping us improve our processes. We strive to ensure transparency and clarity in all our transactions, and we understand how frustrating it can be when expectatio... read more
bertha was nice and attentive but over all dealership experience was alright, they didn’t fill up the gas before i bought the car, their “detailing” before the sale was okay too, i didn’t see major improvements of cleanliness when i got the car versus when i was test driving it. matter fact, i was told the center console compartment wouldve been much cleaner (it’s hella dirty) after the purchase and after they detail it, but it was not touched up at all. prob gunna take it to an actual detailer tmr.
Business response:
Thank you for sharing your feedback! We're glad to hear that Bertha provided attentive service, but we’re sorry to hear that some aspects of your experience didn’t meet your expectations. We understand how important the little details are, especially when it comes to the cleanliness of your new vehicle. We appreciate you bringing this to our attention, and we’ll make sure to review our processes to ensure future guests receive the best possible experience. If you’d like to discuss your concerns further, feel free to reach ou... read more
Horrible! Verbal discussions not honored at time to purchase. Within 3 hours of being told they would not honor their verbal statements, they told me both of they vehicles I was interested in were sold. I had called in to see what the $3,700 in dealer add ons were. 3 hours later they said they still have the vehicle and let's make a deal. I said I was at another dealer purchasing right now and they took $2,500 off and wanted me to drive 40 minutes back to their dealership. I simply did not trust them after several cases of m... read more
Business response:
Thank you for sharing your experience. We’re truly sorry to hear that your recent visit left you feeling misled and disappointed. Clear communication and trust are essential in the car-buying process, and it’s concerning to hear that you feel verbal agreements were not honored and that there was confusion surrounding inventory availability and added costs. We’d appreciate the opportunity to learn more about what happened and see how we can address your concerns. Please reach out to Lance Smith at jsmith02@vtaig.com so we can... read more
I contacted Town East Ford about a Ford Maverick Truck, VIN 3FTTW8H3XRRB19762, with a website advertised price as follows: MSRP $30,225; Dealer Discount -$4,716; Town East Price $25,509. After speaking with the sales representative, Diana M, I received a quote for $36,5225.08 which included $3695.00 of dealer added accessories. When I asked to speak with a manager regarding the internet advertised price it became very difficult to receive a call back. After several attempts I was finally able to speak with Dustin S who infor... read more
Business response:
We appreciate your feedback regarding your experience. We understand your frustration with the discrepancies in pricing and the difficulty in communication. Your concerns are important to us, and we would like to address them further. Please reach out to Lance Smith at jsmith02@vtaig.com at your earliest convenience.
It seems like this dealership uses sketchy at best maybe even illegal tactics. After clearly stating the price of the vehicle online, once I called to get an out the door price the price had changed because of dealer add ons. They say those are non negotiable which according to laws in Texas are illegal. The Texas DMV states that the dealer ship must have all none title, taxes, and dealer doc fees stated on or in the online price. I believe the Texas DMV calls that a "bait and switch". I will be reporting this dealership but... read more
Business response:
Thank you for bringing this to our attention. We take all feedback seriously we'd like to understand any other specifics of your interaction. Could you please contact Lance Smith at jsmith02@vtaig.com so we can gather more information and review our pricing policies with you? We appreciate you sharing your experience and want to ensure we are providing clear and accurate information to our customers.
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,817 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.