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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Buyer Beware! I went to check out a 2020 Ford F150 advertised as a Certified Preowned vehicle. I worked with Wylie who was great. We get to the numbers and they added $4700 as dealer add ons!!! Claimed that it was the warranty! So the price they advertised online was bait and switch? I walked out and I will acknowledge that after sometime I contacted Wylie and his manager Tony Aguirre reached out stating that they can do internet price plus TTL. Keeping the warranty. So I appreciate that they worked with me there. I already ... read more
Business response:
Thank you for sharing your feedback. We apologize for the frustration you experienced during the car-buying process. We appreciate that you acknowledged the efforts made by Wylie and Tony to work with you on the price, but we understand your concerns regarding the financing process and the added fees. If you’d like to discuss this further or if there’s anything we can do to address your concerns, please don’t hesitate to reach out to Eddie Almodovar at Ealmodovar@vtaig.com. We appreciate your feedback and hope to have the op... read more
Be careful! Disappointing that they waste your time all day. At the start of the process I asked if I could meet half way since it’s over 6 hours away from the dealer. They said that wouldn’t be a problem to do but then at the end the deal to go back on that with excuses on why I needed to come in. As a disabled veteran it is hard to be in vehicle which is why I clarified first or would have try another place. They like to play games with you. If you are not local I would avoid this dealership. They lack commutation skills b... read more
Business response:
We’re truly sorry to hear about your frustrating experience. Your concerns are important to us, and we appreciate you bringing them to our attention. Please reach out to Lance Smith at jsmith02@vtaig.com to address your concerns and discuss any options that may better accommodate your situation. We value your feedback and would like to ensure this is handled appropriately. Thank you for giving us the opportunity to make things right.
Had a great experience with Blake in Sales! But Ozzie in finance slipped in a MPP that I told him I did not want and the way I found out was when he emailed me the Motor Vehicle Retail Installment Sales Contract. Now I can't get him to remove it and send me a new contract. MAKE THEM SHOW YOU THE SALES CONTRACT AT THE DEALERSHIP! BAD BUSINESS!!!!! THIS GUY IS A FAST TALKER...BEWARE!!!!
Not a great experience, was lied to, and then was not helpful on helping to fix the car as needed, was just told to call the director who never called me back. Thankfully another car place helped me get the car fixed.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered, including the lack of communication and support. This is not the standard we aim to uphold. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to address your concerns and work toward a resolution. We appreciate your feedback and hope to regain your trust in the future.
Bad customer Service, false information, charge extra fees without knowledge, worst part didn’t do the half of the work, I have to return hours later to get the job done, the place smells quite a bit like cigarettes, the crazy part When you prove to them that they are wrong, they get upset as if you were the one to blame.
Business response:
Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience and that we did not meet your expectations. Providing accurate information, transparent pricing, and high-quality service is important to us, and we regret that this was not reflected in your visit. We would like to address your concerns in more detail and work towards resolving them. Please contact Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. She will be able to assist you further and ensure your... read more
No word on my truck and it’s been 3 weeks now. I do not recommend Town East Ford. I had to call to get a loaner. I should’ve been offered one since my truck is a King Ranch.
La lleve para remplazar una parte, me espere 3 semanas para que estuviera lista nunca me llamaron para actualizarme. La parte salio dañada y tuve que regresar. Le dieron un golpe en la puerta y no se lo arreglaron. Cuando lo arreglen les daré un buen review!
Business response:
We’re truly sorry to hear about the issues you experienced with your recent service, including the delays and lack of communication. This is not the level of service we aim to provide, and we want to address your concerns promptly. Please reach out to our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com so we can work towards resolving these issues and ensuring everything is handled to your satisfaction. Your feedback is important to us, and we appreciate the opportunity to make things right. - Lamentamos ... read more
The service was terrible! I was not in contact with them the entire time. My service advisor said she was calling me and leaving me voicemails but that was not the case. 1star is me being very generous because i was unable to put 0 stars! They had my car for a month to put on new tires and do an alignment!! The tires came within 3 days of my car being there and they gave me the run around with those . Just horrible overall. -1000000
The front was great, Edger took great care of me and kept me informed. The problem came with the technician he was working on my car. I came in for a state inspection oil change 45,000 mile maintenance and tire rotation. It was found that there was an open recall on my vehicle and was asked if I wanted that to be done. I said yes to the open recall to be fixed, thinking that all the other had been taken care of at that time. But unfortunately, it was not done and the technician did the open recall before he did my state insp... read more
Business response:
Thank you for taking the time to share your detailed feedback. We deeply regret that your recent experience did not meet the high standards we strive for. We understand how frustrating it must have been to deal with the delays and additional issues you faced. We genuinely appreciate your loyalty over the years and are committed to making things right. Please reach out to Terri Scott, our Customer Relations Manager, at 214-472-5535. Terri will be able to address your concerns directly and work towards a resolution that reflec... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,817 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.