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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I went out there to look at the New Ford Mustang. I talked to the Internet before I went out there. The guys name is Brian. He made the process really easy. He made sure the car was there and had it pulled and ready for me to test drive. He is a funny guy by the way. In all, this is a great place to buy a car from. Fast, Easy and honest. Jennifer
i love my new F150!!!this dealer went beyond the call of duty over the weekend..this was the 6th new ford i had boughtn from town east ford,the sales and finance was non pressure and the service center is state of the art..im so glad i went online and back to them..thanks guys i will still send all of my friends and family to ya <3 P.S i just read the other reviews and LOLOLOLOLO i am a business owner and love this sorta thing LOL the guy with the interest rate..pay your bills on time (thats all im sayn) the guy/gal with the... read more
Cas Answers my calls, I had service department issues, none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix it but it wasn't. On my way home the next day after the brakes shook badly a safety issue worse than before. No one called me when I had called back about the issues, and I am still having some vibration from the exhaust or possibly engine mounts.. I had to fix my front brake rotors myself after service department said they ... read more
Cas Answers my calls, I had service department issues, none of the managers would call me after I brought the car to service and I went there to talk to Trey and Tyler and the said they were going to fix it but it wasn't. On my way home the next day after the brakes shook badly a safety issue worse than before. No one called me when I had called back about the issues, and I am still having some vibration from the exhaust or possibly engine mounts.. I had to fix my front brake rotors myself after service department said they ... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. We recognize that communication is essential, especially when addressing safety concerns, and it's clear we fell short of your expectations in this area. Please contact Lance Smith at jsmith02@vtaig.com so we can discuss your concerns and work towards a resolution.
Selling lemons and want ppl to pay for their mistakes very bad customer service not happy at all with the results and kept the car way to long and tried to force me to get another truck instead of fixing mine
Business response:
Thank you for sharing your concerns with us. We’re sorry to hear that your service visit left you feeling frustrated and unsupported. Our intention is always to provide clear communication and timely repairs, and it’s disappointing to learn that the experience didn’t meet those expectations from your point of view. Feedback like yours helps us take a closer look at where our process may need improvement so customers feel confident and well-informed throughout their visit. We’d appreciate the opportunity to review what happen... read more
They installed an aftermarket GPS tracker on my son's new 2025 F-150. It wasn't financed with them and wasn't required by the lending institution. I'm sure they have it in the fine print somewhere but wasn't disclosed to him in an open honest matter. It says all I need to know about how they do business and how they treat customers. Shady and dishonest at best.
Not sure if Bertha or dealer but beware they’ll add hidden add ons that’ll cost you because they can’t be taken off all they can give you is a simple “sorry”
Business response:
We are sorry to hear that you feel this way about your vehicle purchase and we understand your frustration. Your feedback is invaluable to us as we work to ensure transparency in our pricing and sales process. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Lance Smith at jsmith02@vtaig.com so we can work together to find a resolution.
The financial department is very sneaky . They jacked up my loan amount and said financial charges . They need to be honest and show everything in black and white before signing . They also jacked up the online price and said it’s dealers service fees . I ended up paying 3 K above the advertised price in the end .
Business response:
We are disappointed to hear about your concerns regarding the pricing and financing process. Your feedback is valuable to us. We would appreciate the opportunity to discuss your experience further. Please contact Jacob Randolph at jrandolph@vtaig.com so we can address your concerns directly.
AVOID THIS DEALERSHIP AT ALL COSTS! This dealership will do whatever it takes to make a deal, even if that means violating the Texas Deceptive Practices Act and FTC Act Section 5: Unfair or Deceptive Acts or Practices. I went to purchase a vehicle with a trade-in on 9/13/2025. This trade-in was under valued but I attempted to negotiate and they said that the limit they could do on this trade-in is $5k. Jeovanni (New Car Sales Salesperson) and an Assistant Manager both told me "This is the max we will go, because we can not s... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,817 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.