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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I take a lugnut off everytime to see if they do this "multi point" inspection. They never tell me about it.
Business response:
Thank you for bringing this to our attention. We strive to provide thorough and transparent service for every customer, and we apologize if our multi-point inspection process was not properly communicated to you. Your feedback is invaluable, and we take it seriously. Please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com so we can better understand the situation and ensure that all aspects of your service experience meet your expectations. We appreciate your business and hope to address your c... read more
Went in to buy a used vehicle. Price was agreed and credit was approved and the sales manager came in and told us the vehicle has just been sold to another customer that was willing to pay the same price plus an extended warranty. My credit took a hard hit by the dealer and Town East Ford refused to write a letter to the credit union to correct the hard hit on my credit. I will never set foot back in this dealer and I will communicate to everyone I know to stay as far away from Town East Ford unless you want to be treated li... read more
Business response:
Thank you for sharing your experience. We are truly sorry to hear about the issues you faced during your visit. It’s concerning to hear about the vehicle sale situation and the impact it had on your credit. This is certainly not the standard of service we strive to provide. We understand your frustration and would like to address your concerns directly. Please contact Eddie Almodovar, who is dedicated to resolving such matters, at Ealmodovar@vtaig.com. Eddie will be able to assist you with finding a resolution. Thank you for... read more
Sales team was horrible, once the deal was done they didn’t care about anything else even though there were items that were still pending. Jesus Suarez completely dropped the ball and failed to communicate on the status of the pending items!
Business response:
Thank you for sharing your feedback with us. We are genuinely sorry to hear about your disappointing experience with our sales team and the lack of communication regarding the pending items. This is not the level of service we strive to provide, and we understand your frustration. To address your concerns promptly and ensure that all outstanding issues are resolved, please reach out to Eddie Almodovar at ealmodovar@vtaig.com. We appreciate your patience and would like the opportunity to make things right. Thank you for bring... read more
I was not satisfied with the service turn my car in on Monday and still didn’t get to it. I had to rent a car out-of-pocket dispense.
I was less than impressed with my service appointment. I arrived 10 minutes prior to my appointment and I was told that the advisor on my paperwork was not at work that day. A different advisor helped me and advised since it was my first oil change that synthetic would be a good option and it would cost me about $80. I agreed to that charge and he told me I could wait in the waiting area. The advisor then told me it would take approximately one and a half hours for the service and to check back after one and a half hours had... read more
Business response:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delays and the condition in which your vehicle was returned. This isn’t the level of service we strive for, and we understand your frustration. To address your concerns and work towards a resolution, please reach out to our Customer Relations Manager, Terri Scott at Tscott@towneastford.com. She is dedicated to ensuring our customers have a positive experience and will assist in making things right. We appreciate your feedback and the ... read more
Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out where my key was. A simple email would have solved this problem.
Business response:
Thank you for your feedback! We're glad to hear that most of your experience was positive, but we're sorry for the inconvenience caused by the misplaced key and the communication issues. We understand how frustrating this must have been and appreciate your patience. We will address this with our team to prevent it from happening again. If there’s anything else we can do for you, please let us know. We value your business and hope to provide a seamless experience in the future.
Worse customer service experience ever! !! Took 8 days to get truck after waiting for tunnel cover, 8 weeks for all terrain mats, and so far still waiting on license plate that came in last Friday and it’s Thursday. All I get as a response was “Sorry”. I’m afraid to take car there for service after all that they put me through. Salesman was great to work with.
Business response:
Thank you for sharing your feedback with us. We are truly sorry to hear about the delays and frustrations you experienced with your recent purchase. Waiting for your truck, all-terrain mats, and license plates longer than expected is incredibly disappointing, and we understand how this could affect your trust in our service. Our team aims to provide a seamless experience for all customers, and we apologize for not meeting that standard in your case. Your feedback is crucial for us to improve, and we want to make sure we addr... read more
Gerald was very condescending and unprofessional. Not sure why he was more concerned with being rude than having good customer service. Hopefully he gets better.
I recently had a very disappointing experience at Town East Ford, located at 18411 Lyndon B Johnson Fwy, Mesquite, Texas, on August 16, 2024. On August 15, 2024, I contacted the dealership about purchasing a car listed on their website. Over the phone, I was assured that the online price would be the final price. My husband and I then drove over an hour to the dealership on August 16, 2024. Upon arrival, we were shown two Ford Bronco Sports and a Ford Escape. After test driving the Ford Escape, we decided to proceed with its... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your visit. It's clear that we fell short of the high standards we strive to uphold, and we regret the frustration and disappointment this caused you and your husband. We take concerns about pricing transparency and customer service very seriously. To address these issues directly, please reach out to Lance Smith at jsmith02@vtaig.com. He will be able to review your experience, address any discrepancies, and w... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,817 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.