Town East Ford's cover image

This profile has been claimed by the business owner or representative.

Town East Ford

4.4

About this business

Location details

18411 LBJ Freeway, Mesquite, TX, 75150, United States

Get directions
WeekdayScheduleStatus
Mon8:30 a.m. to 8:00 p.m.
Tue8:30 a.m. to 8:00 p.m.
Wed8:30 a.m. to 8:00 p.m.
Thu8:30 a.m. to 8:00 p.m.
Fri8:30 a.m. to 8:00 p.m.
Sat8:30 a.m. to 8:00 p.m.
SunClosed
4.412,018 reviews
Select a rating
Edgar's profile image
Edgar 
3 years ago

Muy Mala experienca con mi primer camioneta que compre con ustedes me isieron fraude por que no me dijeron que estaba tirando mucho aceite de el motor cuando me la traje a mi casa empezo a tirar mucho aceite de el motor y ahora no me la quieren reparar yo la compre con ustedes ppr que se supone que venden puros carros en buenas condiciones si me ubieran dicho que estaba tirando aceite no la ubiera comprado si yo quisiera comprar un auto chatarra lo ubiera comprado en las applications como offer up o Facebook y no entendo com... read more

Robert Jones's profile image
Robert Jones 
3 years ago

I purchase my daughter a used car to replace one that had been totaled. I was referred to the general manager by a friend whose husband had worked at the dealership. The car we were looking at had an odd smell but I couldn't put my finger on it so I asked if it was a smoker's car. The salesman said he didn't know and that I was probably smelling the air-cleaning treatment that they do on every car. Well a few days later the smell started to become more evident and after leaving the car closed up for a week while on vacation ... read more

SCHEUCHRIS's profile image
SCHEUCHRIS 
3 years ago

Poor detail and inspection dept if a car is certified you would expect to have everything working and in order mgmt could care less about customer satisfaction 

Kyt's profile image
Kyt 
3 years ago

The under carriage was a wreck with rust, I trusted the dealership and had to replace muffler and exhaust system the first day, totally disgusted with their service department to let that go as sellable 

Lazarus's profile image
Lazarus 
3 years ago

Honestly I felt like they were trying to play me it really wasn’t a good experience I felt as though they thought they had the sale in the bag and when I would explain my issues they would write them off and not even hear them 

Business response:

Hello Lazarus, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further. 

Skameshia's profile image
Skameshia 
3 years ago

I was offered a very Low rate by my bank but unfortunately Ford was not accepting outside financing and they originally quoted me a rate 3x the amount of my bank and it took 5hrs for them to budge and it still wasn’t what I expected 

Business response:

Thank you for your feedback, Skameshia. If you would like to discuss your concerns further, please reach out to Kurt Jones at Kjones@towneastford.com. 

scs771954's profile image
scs771954 
3 years ago

Dealer took to long to respond truck was sold before any contact from dealer Jeff was contact from dealer 

Business response:

We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further. 

brissaperales's profile image
brissaperales 
3 years ago

WORST DEALERSHIP EVER. BEEN HAVING MY HYUNDAI SONATA FOR 2 MONTHS ONLY AND ITS GIVING ME TROUBLE AGAIN I TOOK IT AROUND JULY BECAUSE WATER WAS LEAKING THRU THE GLOVE COMPARTMENT YALL FIXED IT AND EVERYTHING BUT NOW IT LEAVES ME xxxxIN STRANDED IN THE MIDDLE OF THE HIGHWAY THE CAR STARTS SKAING AMD IT DONT ACCELERATES NO MORE I NEED YALL TO FIX THIS OR GIVE ME A NEW CAR BECAUSE IM NOT GOING TO DEAL WITH YALL xx ONCE AGAIN IM GETTING SICK AND TIRED OF THIS I ONLY BEEN HAVING THIS CAR FOR 2 xxxxIN MONTHS PLEASE REACH OUT TO ME ... read more

Business response:

We apologize for not meeting your expectations, but appreciate you taking the time to leave a review. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further. 

Jannamorris's profile image
Jannamorris 
3 years ago

The salesman, Joshua Greene, was rude, pushy, and disrespectful. I will NEVER buy another vehicle from this location nor would I recommend anyone to go there. 

Business response:

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Ray Monks at Rmonks@towneastford.com to discuss this further. 

Frequently asked questions about Town East Ford

How is Town East Ford rated?

Town East Ford has a 4.4 star rating with 12,018 reviews. 

When is Town East Ford open?

Town East Ford is closed now. It will open at 8:30 a.m.