Town East Ford

Ron1252 

on DealerRater

5 years ago

Stay away no communication, no cars there they advertise clueless, town east ford is terrible, do not honor rebates advertised poor customer service never go back 

Jmontes2020 

on DealerRater

5 years ago

ProsI got the truck I neededCons Typical dealership, Pros I got the truck I needed Cons Typical dealership, there was a lot of lying going on. Michael cruff told me I had to pay for the kahu installation/subscription, mr Jason archer removed it in his office without telling me. The internet price was 58200 but Jason listed it for 60xxx on my contract, Jason told me that kahu was the reason it was showing 60xxx instead of 58200. 6 weeks later I come to find out I was never signed up for kahu and was cheated the difference bet... read more

terri w 

on DealerRater

5 years ago

Shady shady shady....... Online price means nothing to Aly, tried to make me pay more for a car after she knew i was from 3 hrs away and asked her several times if the price on line was the real one!!!!!! no patience at all and trying to play tricks on me ...... she is not even good at playing with the numbers just repeating what the manager was saying without even understanding what she was talking about!!!!! 

bennycraft55 

on DealerRater

5 years ago

The worst experience I have ever had. No one knew what they were doing. Kept using excuses that the information didn’t come through. I will never return to Towneast Ford. 

Poorhouse 

on DealerRater

5 years ago

Paid over $2000 for brakes and electrical. Returned 5 times for brake rework-still not fixed. Electrical was incomprehensible. They owe me a refund-with no response. Their phone number is good at calling and all you hear is music. They call you and put you on hold, then the music stops and the call ends. Nice trick to cover their xxx to say they contacted you. I will never trust this shop again-for nothing. Had to take somewhere else to have fixed. So I paid twice for the repairs. I am blessed that all is fixed and have a ov... read more

Nece 

on DealerRater

5 years ago

I Purchased a new car I noticed some things that needed to be addressed such as: First I took off from early for two days I was told my vehicle had a recall so I made arrangement to get a rental which was false, sunroof had greasy marks on it. I was sent to body shop for the greasy print the guy from body shop stated it was service dept where I needed to go. Secondly my display panel is damaged and the service dept advisor Jonathan Spence Smith has yet notified me of an update of the part it’s been since September before my ... read more

F250 

on DealerRater

5 years ago

Sales person excellent took the time. Financing, watch out. As always electronic signature is where get get you all the time. Forgot the contract on first day. 

Crystal 

on DealerRater

5 years ago

They have my car going on 4 weeks now. They keep pushing my "done" day back every week but won't tell me until the day I was supposed to be able to pick it up. I declined a $1,600 service with them during the second week when my car was supposed to be ready the following Monday. Since I have declined the service they keep giving me the run around on my service after already telling me the first week that the warranty was approved and work would begin they said oops we need one last "ok" but took a week to take pictures they ... read more

frazi01 

on DealerRater

5 years ago

My salesman Jerry did a good job, my only problem was the financing portion I wanted to use my own financing through Navy Federal Credit Union but you guys would not accept it which made no sense to me. I was forced to use your own in-house financing which came back at a higher interest rate.